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Existing approved businesses
Businesses who are currently approved for Centrepay don’t need to reapply.
We’ll guide existing businesses as we transition into the reforms.
New business applications
New business applications will start on 15 September 2025. Newly approved businesses can use the service either from 3 November 2025 or from when they’re approved.
The new business application and onboarding process will help businesses to:
- understand their strengthened eligibility requirements
- make sure business’s nominated staff verify their identities
- understand the fit and proper requirements outlined in the Centrepay policy for Business
- understand specific reasons that a business can use Centrepay for
- demonstrate how they’ll meet their Centrepay contract terms.
General feedback
If you’re a customer and having trouble working out a Centrepay issue with a business, contact us through Centrepay complaints and feedback.
If you’re a business, you can email or call our Centrepay for businesses team.