Services, payments and programs
Aged care entry requirements for providers
Information for aged care providers about aged care entry requirements.
Aged Care Funding Instrument
We use the Aged Care Funding Instrument (ACFI) to work out residential care subsidies for each permanent resident.
Aged Care Provider Portal
The Aged Care Provider Portal is a secure place to access online services.
Aged Care Viability Supplement for care providers
A payment to help with the higher costs of delivering aged care services in rural and remote areas.
Hardship supplement for aged care providers
A supplement paid to aged care providers on behalf of care recipients who experience financial hardship.
Home Care Package Subsidy for providers
The Australian Government pays the Home Care Package Subsidy to approved providers for each person receiving government-subsidised home care.
Online claiming for aged care providers
Aged Care Online Services and Aged Care Online Claiming closed on 20 November 2020. It has been replaced with the Aged Care Provider Portal.
Client adaptor synchronisation
Providers that use client adaptor software should synchronise their data with us before they send and receive data for the first time.
Client adaptor software for aged care
Information about client adaptor based business to government (B2G) software.
Digital claiming for aged care providers
A fast and secure way to submit events and claim aged care payments.
DVA education for health professionals
Help with Department of Veterans’ Affairs (DVA) billing and claiming.
Incentive Programs education for health professionals
Learn about Incentive Programs to help you and your staff do business with us.
Setting up your web services software
Information about how to set up your aged care web services software.
Setting up your client adaptor software
Information about the steps you need to take to set up your client adaptor software.
We now offer My Aged Care services face-to-face
Older Australians now have more ways to find out about My Aged Care services.
Important information for Residential Aged Care Providers
Residential aged care providers using Aged Care Online must upgrade to web services before 13 March 2022.
Keep up to date with our news for aged care providers subscription service
Subscribe today and get monthly email alerts.