Acting for someone

As a Child Support representative, you can help manage someone else’s Child Support.

You can do this by calling us on the Child Support enquiry line.

You can’t manage someone else’s child support online.

In most situations, the person you act for must authorise you to act for them. They may want you to help them a little or a lot.

You must be 18 or older and preferably not:

• a child who they paid or got child support for, even if you’re now 18
• the other parent in the child support case.

The person you represent can choose:

• the date you’ll stop representing them
• the details you can know and discuss
• if you can arrange and pay us child support they owe
• if you can update their contact details with us.

What you must do

As a child support representative, you must:

• act in the best interest of the person you’re acting for
• only represent them in the way they’ve authorised you to.

What you can do

As a child support representative, you can:

• ask us questions
• give us information
• access and discuss child support information for the person you’re acting for.

What you can’t do

As a child support representative, you can’t:

• make choices about changing their child support, like asking us to change their collection option
• sign documents on their behalf.