Accessing mailboxes in HPOS

How to access your mailbox and your organisation’s mailbox in HPOS.

My mailbox

My mailbox is available when you access HPOS as an individual through PRODA.

My mailbox lets you receive and send messages to our program teams for your own individual purposes.

To access My mailbox:

  • when logging in to HPOS, select No organisation - Proceed as an individual only
  • select Messages from the main menu
  • select My mailbox.

My organisation(s) mailbox (for associates)

If you’re authorised to do so, you can access My organisation(s) mailbox (for associates) in HPOS for the following programs:

  • Practice Incentives Program (PIP) - Practice Stream
  • Working Incentives Program (WIP) - Practice Stream
  • diagnostic and pathology programs.

This mailbox lets authorised individuals send and receive messages with these programs on behalf of the practice or site.

To access My organisation(s) mailbox (for associates):

  • when logging in to HPOS, select No organisation - Proceed as an individual only
  • select Messages from the main menu
  • select My organisation(s) mailbox.

My organisation(s) mailbox (for PRODA Organisations)

You can access My organisation(s) mailbox (for PRODA Organisations) in HPOS on behalf of your organisation if it’s registered in PRODA.

The My organisation(s) mailbox (for PRODA Organisations) allows you to send and receive messages on behalf of any of the following:

  • your registered PRODA Organisation
  • your PRODA Sub-Organisation
  • your Organisation/Organisation Site in the Organisation Register.

To access the My organisation(s) mailbox (for PRODA Organisations):

  • when logging in to HPOS, select the organisation that you would like to act on behalf of
  • select Messages from the main menu
  • select My organisation(s) mailbox.
Page last updated: 9 June 2023.
QC 64980