Updating your organisation’s personnel details

How to update your organisation’s personnel details in the Healthcare Identifiers (HI) Service.

You need to update who in your organisation can access the HI Service with us if your personnel change. This is so we can:

  • contact you about your registration in the HI Service
  • verify the identity of your authorised employees if they contact us by phone.
  • ensure only the right people at your organisation can access healthcare identifiers on your organisation’s behalf.

If you’re a responsible officer, you need to update your own details in the HI Service.

If you’re an organisation maintenance officer (OMO), you can update your own record in the HI Service. For your organisation and any network organisations linked to your organisation, you can also:

  • create additional OMO records
  • update existing OMO records
  • maintain an Authorised Employee Register for staff who need to contact the HI Service by phone.

You can have as many OMOs and authorised employees you need to manage your organisation’s functions in the HI Service.

Page last updated: 4 May 2022