If you can’t connect with the Department of Veterans’ Affairs (DVA) online or by telephone we can help. You can now get free face-to-face help through all our service centres and Mobile Service Centres. You don’t need to make an appointment.
This arrangement doesn’t affect the DVA’s Veterans’ Affairs Network (VAN) offices. If you have a VAN office nearby, you can still access all services there. You can search for a DVA office near you on the DVA website.
If you come into a service centre or mobile service centre, we can help with all of the following:
- connecting to the DVA phone line
- creating and navigating a MyService account
- accessing the Veterans’ Affairs website
- printing documents from MyService or DVA website from a self-service terminal
- checking DVA forms contain the right information and certifying documents
- forwarding documents to DVA
- connecting with DVA support services such as Open Arms - Veterans and Families Counselling.
In addition, 22 of our regional service centres provide extra Veterans’ Information Services (VIS). At VIS sites, we can do all of the following:
- answer enquiries about DVA payments and services
- give you DVA forms, information products and publications
- advise you of your rights, obligations and complaint processes
- refer you to pension or welfare officers in Ex-Services Organisations (ESO) for assistance
- refer you to specialist areas of DVA or other government and non-government agencies.
Our Mobile Service Centres travel around Australia. Find out when they will be visiting a location near you.