Site notices

This website is managed by Services Australia. The following notices apply to activities on www.servicesaustralia.gov.au. It does not apply to other online services or applications.

Website disclaimer

Information provided on this website, including page content, interactive tools and calculators, is for general information and on the understanding that the Australian Government is not providing professional advice on a particular matter.

It’s your responsibility to decide if you wish to apply for a payment and to make an application with regard to your particular circumstances.

For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

We provide education resources including eLearning programs in the health professionals section of the site. These are intended as guidance only. If you are a health provider dealing with us, you need to determine how this information applies to your circumstances and seek independent professional advice regarding relevant laws and guidelines if required.

Links to other sites

Some site pages and interactive content contain links to third party sites not managed by us. Those sites are not within our control and do not follow the same privacy, security, or accessibility standards as ours. We are not responsible for the content or availability of those sites, their partners, or advertisers. Any link to an external site is provided for your information and convenience only.

Website security

We accept no liability or responsibility for any interference with or damage to a site visitor’s computer, software or data occurring as a result of accessing this site. Visitors should ensure they have adequate protection against viruses when accessing the Internet.

Third party linking

The aim of servicesaustralia.gov.au is to communicate our services by supporting an informed and engaged citizenry. Links to external websites are established and retained at our discretion. Without control, the number of external links on the website becomes difficult to maintain and audit appropriately.

We link to government, not-for-profit organisations or educational institutions with a national focus. We source an alternative site that includes pathways to community and state-based organisation sites.

To avoid the perception of endorsement, links to commercial websites are not included. A commercial website is defined as a business site designed to generate income through the provision of services and products.

When considering a request to link to another website, we evaluate whether it:

• provides official government information or services
• complements existing information, products and services on servicesaustralia.gov.au
• is accessible and applicable to a wide, national audience
• has content that is relevant, useful and authoritative for citizens, businesses or other key stakeholders
• has information that is authoritative and current.

Website feedback

You can provide feedback on the website. Read more about Complaints and Feedback.

Copyright

Unless otherwise noted, copyright in this website is owned by the Commonwealth of Australia, represented by Services Australia.

Attribution

Except where otherwise noted, content on this website is licenced under a Creative Commons Attribution 3.0 Australia Licence, with the exception of:

• the Commonwealth Coat of Arms
• the Australian Government Services Australia logo
• any protected names and symbols under Commonwealth legislation
• any registered trade marks owned by the Commonwealth of Australia
• images
• content supplied by third parties, as identified.

Full details of the licence terms are available on the Creative Commons website.

The terms of use for the Coat of Arms are available from the Department of the Prime Minister and Cabinet website.

Material obtained from this website is to be attributed to Services Australia as © Commonwealth of Australia.

Whenever a third party holds copyright in material presented on this website, the copyright remains with that party. Their permission may be required to use the material. We have made all reasonable efforts to:

• clearly label and attribute material where the copyright is owned by a third party
• make sure the copyright owner has consented to this material being presented on this website.

Enquiries about reproduction and rights should be addressed to:

Logo use

We have very strict guidelines around use of the Services Australia’s names and symbols, including logos. We don’t allow use of any of our names and symbols on other websites, unless we’ve granted prior permission. Many of the Services Australia’s names and symbols are protected under the 1995 Trade Marks Act and other Commonwealth legislation. Any unauthorised use by external parties may be a breach of those laws.

Web analytics

We use an analytics service provided by Google to improve our website. It helps us make sure you’re getting the information you need. Google Analytics sends information about your connection to this site to servers located outside of Australia. This information is used to prepare reports and help us evaluate how the website is being used. No identifying information is collected and we hide parts of your IP address so that your identity remains anonymous.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt out service provided by Google.

Read our privacy notice about data analytics and service improvement.

Cookies

A cookie is a piece of information contained within a small file that a website sends to your browser when you access information at that site. This site uses session-based cookies to gather website usage data. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser.

News emails with Campaign Monitor

We use Campaign Monitor to send you emails when you subscribe.

By subscribing to these updates, we will collect your personal information for the purposes of news distribution. We protect your information as the law outlines.

We may use or give your information to other parties. This is for the purposes of research, investigation or where you have agreed or the law requires or authorises it.

You can find out more about how we handle your personal information in our privacy policy.

Campaign Monitor will collect your personal information for the purposes of news distribution. Your personal information is subject to their privacy notice and terms of use.

Campaign Monitor records your IP address and uses cookies, web beacons, local storage and session storage. They collect this information when you access our email communications. They use this information for the purpose of providing this subscription service, and to measure its performance.

Campaign Monitor may transfer this information to its contractors or other third parties. But only if they process information on Campaign Monitor’s behalf, or where otherwise required to do so by law.

Campaign Monitor is a multinational entity. They will transmit and store your information on servers located outside of Australia. The Privacy Act 1988 may not protect the information they collect. You may not be able to seek redress under it.

Dark mode

Following extensive research and testing, we’ve launched dark mode for our website.

Dark mode changes the colour theme of this website from light to dark. Dark mode is often easier to read in low light conditions and can reduce eye strain and battery usage. Dark mode is becoming increasingly popular.

Dark mode is an ‘opt-in’ feature. Turn it on by using the toggle in the top right-hand corner of our website. Your computer will remember the dark mode setting when you return. You can turn off dark mode settings at any time, using the same method.

Quick codes

Quick codes are short numbers that identify a specific page on our website. For example, ‘QC 60042’ identifies our ‘Natural disaster’ page. Quick codes simplify the process of sharing web pages and help people find the information they need more easily.

Desktop

Mobile

Generative artificial intelligence (AI) use

We’re trialling generative artificial intelligence (AI) to improve and standardise readability, style, tone, and plain English in some content on our website. Human reviews by subject matter experts ensure this content is factually correct before publication. Our usage follows Australia’s voluntary AI Ethics Principles.

Read more about the agency’s use of generative artificial intelligence.