Setting up your healthcare organisation’s access to the Healthcare Identifiers Service and My Health Record

How healthcare provider organisations set up their access to the Healthcare Identifiers (HI) Service and My Health Record.

To set up your organisation’s access to healthcare identifiers and My Health Records, you need to get:

  • conformant clinical software for the HI Service and My Health Record
  • a National Authentication Service for Health (NASH) PKI organisation certificate.

You can read more about conformant clinical software on the Australian Digital Health Agency website.

If you don’t have conformant clinical software, your healthcare providers can access My Health Records using the read-only National Provider Portal (NPP).

You also need to link the Healthcare Provider Identifier-Individual (HPI-I) for each individual healthcare provider working for your organisation in the HI Service.

This makes sure they show as working at your organisation in the Healthcare Provider Directory.

You may have contracted service providers (CSP) who need to access the HI Service and My Health Record on your organisation’s behalf. If you do, you’ll need to link their identifier to your organisation first. You’ll need to contact your CSP to get their HI Service registration number.

Page last updated: 28 November 2023.
QC 52580