Service commitments

We provide high quality Medicare, Centrelink and Child Support services.

What you can expect from us


We will listen and work with you to understand your individual and cultural needs.

This means we will:

  • treat you with courtesy and value your individual circumstances
  • listen to you
  • adhere to the Values of the Australian Public Service.

Quality information

We are committed to providing consistent and accurate information.

This means we will:

  • provide accurate payments and services
  • explain our decisions to you and outline your options if you think our decision is wrong
  • help you understand your rights, entitlements and obligations.

Honesty and integrity

We will be open and honest and follow through on our commitments.

This means we will:

  • be accountable for our actions, acknowledge mistakes and take timely corrective action
  • do what we say we will do
  • make information available that is simple and easy to understand so you can make informed decisions
  • protect your personal information.


We will simplify the way we deliver services to you.

This means we will:

  • respond to and resolve your enquiry in a timely manner
  • improve our self-managed service options so you have easy access to government services
  • allow you to manage your own business
  • make our forms and letters easier to understand.

Help us

You can help us if you:

  • provide complete, accurate and timely information about yourself and your individual circumstances
  • are respectful and courteous to staff and other customers
  • tell us if you need help to use our products and services
  • talk to our staff if you are not happy with the outcome.


We value your opinion and want to hear what you think about the quality of our service. We will use your feedback to improve our products and services. Read more about complaints and feedback. If you need an immediate response for your feedback call us on 1800 132 468.

Page last updated: 20 February 2024.
QC 24766