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You can use Centrepay to arrange regular deductions from your Centrelink payment to pay some of your bills.
What to expect from businesses
A Centrepay business must treat you with courtesy, respect your individual circumstances and follow Centrepay’s policy and terms, including:
- getting your consent every time you want to use Centrepay
- not charging you fees for using Centrepay
- giving you the right information about Centrepay
- helping you understand your rights and obligations when using Centrepay.
Read more about Centrepay policy, terms and procedural guide.
What to expect from us
We will support you by:
- making information accessible so you can make decisions about your deductions
- making it easy to set up and manage your deductions in a way that suits you
- helping you get refunds if you have paid too much to a business
- supporting you when businesses don’t meet Centrepay’s policy and terms
- taking action against businesses who don’t meet Centrepay’s policy and terms.
When you contact us, we will:
- treat you with courtesy and respect your individual circumstances
- give you the right information about Centrepay
- help you understand your rights and obligations when using Centrepay
- respond to your enquiries, feedback and complaints
- use your feedback to improve our products and services.
Read more about Centrepay feedback and complaints. If you need an immediate response for your feedback, call us on 1800 132 468.