Request, link or revoke your NASH or PKI certificate

You need a Provider Digital Access (PRODA) account to access Health Professional Online Services (HPOS). If you don’t have one, register for a PRODA account and link the service.

You can also access some Medicare programs through HPOS using a Services Australia PKI certificate.

Only organisation maintenance officers (OMOs) can request and link NASH and PKI certificates.

We’re upgrading our authentication systems to strengthen security when you access digital health services. Read more about the authentication system upgrade.

Request and link NASH and PKI certificates

A Services Australia PKI site certificate can be used to access the Healthcare Identifiers Service (HI Service). A NASH certificate can be used to access both the HI Service and My Health Record system. You can use HPOS to:

• request NASH PKI organisation certificates and new Services Australia PKI site certificates
• check your NASH PKI certificate expiry date
• link existing Services Australia PKI site certificates and PBS site certificates.

If you’re a pharmacy OMO, you can link your existing Services Australia PKI or PBS site certificate to access the HI Service.

To link an existing certificate you need your certificate registration authority (RA) number. You can find your RA number printed on the certificate CD, or by contacting your software vendor.

You need to log on to your PRODA account, then select:

1. Go to service on the HPOS tile
2. My programs
3. Healthcare Identifiers and My Health Record
4. Healthcare Identifiers - Manage existing records
5. your required organisation record
6. My organisation details
7. Certificates tab.

When selecting the required organisation record, you may need to navigate to the correct record. Read more about Healthcare Identifiers Service for health professionals.

To request a NASH certificate:

1. select Request a NASH PKI site certificate
2. select either the Software Product or I cannot select a product because
3. enter a mobile number
4. tick the relevant check box or boxes
5. save changes and submit.

When your certificate is ready for downloading, your Personal Identification Code (PIC) will be sent in a text message. You need the code to activate the certificate.

1. select the Link existing PKI certificate link
2. enter in the RA number of the certificate you want to link
3. save changes and submit.

Revoke NASH PKI certificates

You can ask us to revoke NASH PKI organisation certificates.

You need to log on to your PRODA account, then select:

1. Go to service on the HPOS tile
2. My programs
3. Healthcare Identifiers and My Health Record
4. Healthcare Identifiers - Manage existing records
5. your required organisation record
6. Certificates tab
7. Delete relevant hyperlink under Action column and complete the required fields.

When selecting the required organisation record, you may need to navigate to the correct record. Read more about Healthcare Identifiers Service for health professionals.

We’ll cancel your certificate in 72 business hours and send an email notification. You can then request a new certificate in HPOS.