Procurement complaint process

Legislation, rules and policy govern our procurement processes.

How to make a complaint

Email Procurement Complaints to make a complaint. When you submit your complaint, include any of the following that applies:

  • the procurement title or reference number
  • a statement of your complaint and the outcome sought
  • information to support your complaint
  • details of any resolution attempts
  • the conduct that contravenes the relevant Commonwealth Procurement Rule
  • how it affects your interests.

What the complaint process is

The complaint process will follow these steps. We will do the following:

  1. receive your complaint through our Procurement Complaints mailbox.
  2. acknowledge your complaint within 2 business days.
  3. investigate your complaint and respond.

Additionally, if we consider your complaint relevant to the Government Procurement (Judicial Review) Act 2018 (GPJR Act), when we investigate it and respond, we will:

  • let you know if a public interest certificate (PIC) is in place
  • establish an Independent Review Committee (IRC) to conduct the investigation of your complaint and consider appropriate actions to resolve your complaint
  • appoint a decision-making delegate not directly involved in the procurement process, to consider the findings and recommendations of the IRC
  • notify you of the outcome, including the reason for the decision.

How to get a decision reviewed

If you’re not happy with the outcome of your complaint, you may take it further. You can contact either the:

Page last updated: 9 February 2024.
QC 53158