Private Health Insurers’ functions and contact details

The functions and contact details for private health insurers using ECLIPSE.

Private health insurer functions

Private Health InsurerOPVWOECW - OECOECW - ECOOECW - ECFIMCW - AGIMCW - SCIMCW - PCIMCW - MBIMCW - TWIHCWOVSW - AGOVSW - SCOVSW - PCOVSW - MBERAW
ACA Health Benefits FundYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
AHM Health InsuranceYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
AIA Health Insurance Pty LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Australian Unity Health LimitedYesNoNoNoYesYesYesYesYesYesNoNoNoNoYes
Bupa AustraliaYesYesNoYesYesNoYesYesYesYesYesNoYesYesYes
CBHS Corporate Health Fund Pty LtdYesNoNoNoYesYesYesYesYesYesNoNoNoNoYes
CBHS Health Fund LimitedYesNoNoNoYesYesYesYesYesYesNoNoNoNoYes
CDH Benefits Fund LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Defence Health LimitedYesNoNoYesYesYesNoYesYesYesNoNoNoNoYes
(The) Doctors’ Health Fund LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
GMHBA LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Grand United Corporate Health LimitedYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
HBF Health LimitedYesNoNoYesYesNoYesYesYesYesNoNoNoNoYes
HCF of Australia LimitedYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Health Care Insurance LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Health Insurance Fund of AustraliaYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Health PartnersYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Latrobe Health Services LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Medibank Private LimitedYesNoNoYesYesYesYesYesYesYesYesYesYesYesYes
Mildura District Hospital Fund LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
National Health Benefits AustraliaYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Navy Health LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
NIB Health Fund LimitedYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Peoplecare Health LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Phoenix Health Fund LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Police Health LimitedYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Queensland Country Health LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Queensland Teachers Union HealthYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Railway and Transport Health FundYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Reserve Bank Health Society LimitedYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
see-u by HBFYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
St Luke’s HealthYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes
Teachers Federation Health LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Transport Health Pty LtdYesYesNoYesYesYesYesYesYesYesYesYesYesYesYes
Westfund LimitedYesYesNoYesYesYesYesYesYesYesNoNoNoNoYes

Legend - web services functionality

  • OPVW Online Patient Verification Web Service
  • OECW Online Eligibility Check Web Service
    • OEC - Online Eligibility Check
    • ECO - Eligibility Check Overseas
    • ECF - Eligibility Check Fund
  • IMCW In-Patient Medical Claim Web Service
    • AG - Agreements
    • SC - Schemes
    • PC - Patient Claim
    • MB - Medicare and Private Health Insurer (Billing Agents)
    • TW - Two-Way
  • IHCW In-Hospital Claim Web Service
  • OVSW Overseas Claim Web Service
    • AG - Agreements
    • SC - Schemes
    • PC - Patient Claim
    • MB - Medicare and Private Health Insurer (Billing Agents)
  • ERAW - ECLIPSE Remittance Advice Web Service.

Contact details for private health insurers who use ECLIPSE

Health fund nameFund Brand IDLocation IDContact
ACA Health Benefits FundACAHSL00299

Jody Burgoyne

Email: info@acahealth.com.au

Locked Bag 2014
WAHROONGA NSW 2076


Phone: 1300 368 390
Fax: 02 8072 3932

AHM Health InsuranceAHMWHI02105

Claims Support

Email:info@ahm.com.au

Locked Bag 4
WETHERILL PARK NSW 2164


Phone: 134 246
Fax: 1300 329 246

AIA Health Insurance Pty LtdMYOHSL00325

Vaibhav Makin

Email: Health.Claims@aia.com.au

PO Box 7302
MELBOURNE VIC 3004


Phone: 1800 333 613

Australian Unity Health LimitedAUHWHI03108

Member Provider Services

Email: providerservices@australianunity.com.au

Level 9/271 Spring Street
MELBOURNE VIC 3000


Phone: 1800 035 360
Fax: 1800 852 030

Hospital Claims

Email: Eclipsehospclms@australianunity.com.au

Bupa AustraliaBUPBUP00001

Swati Alladi

Email: swati.alladi@bupa.com.au
Phone: 03 9937 4525

Gordon Barrett

Email: Gordon.Barrett@bupa.com.au
Phone: 08 8100 6719

Level 1, 151 Pirie Street
ADELAIDE SA 5000
CBHS Corporate Health Fund Pty LtdCBCCBC00001

Julie McKinnon

Phone: 02 9843 7624

Nicola Sawyer

Phone: 02 9843 7660

Afina Jorgenson

Phone: 02 7685 7593

Karlene Ardus

Phone: 02 9843 7643

Lorraine Gauci

Phone: 02 9843 7662

Email: access@cbhscorp.com.au

Level 16
6 Hassall Street
PARRAMATTA NSW 2150


Fax: 02 9843 7676

CBHS Health Fund LimitedCBHCBH00001

Julie McKinnon

Phone: 02 9843 7624

Nicola Sawyer

Phone: 02 9843 7660

Afina Jorgenson

Phone: 02 7685 7593

Karlene Ardus

Phone: 02 9843 7643

Lorraine Gauci

Phone: 02 9843 7662

Email: access@cbhs.com.au
Fax: 02 9843 7676

Level 16
6 Hassall Street
PARRAMATTA NSW 2124
CDH Benefits Fund LimitedCDHHSL00296

Scott Player

Email: enquiries@hunterhi.com.au

PO Box 183
CESSNOCK NSW 2325


Phone: 02 4990 1385
Fax: 02 4991 2155

Defence Health LimitedDHFDHF00001Hospital/Medical Team

Email: hosmedclaims@defencehealth.com.au

Phone: 1800 656 329
Fax: 1800 241 581
(The) Doctors’ Health Fund LimitedAMAHSL00224

Lesley Rutter

Email: info@doctorshealthfund.com.au

PO BOX Q1749
Queen Victoria Building
SYDNEY NSW 1230


Phone: 1800 226 126
Fax: 02 9260 9958

GMHBA Limited

  • Includes Frank Health Insurance
GMHHSL00396

GMHBA Provider Line

Email: providers@gmhba.com.au

PO Box 761
GEELONG VIC 3220


Phone: 1300 301 437
Fax: 03 5221 4582

Grand United Corporate Health LimitedFAIWHI00351 WHI02117

GU Provider Relations

Email: corporate@guhealth.com.au

GPO Box 2988
MELBOURNE VIC 8060


Phone: 1300 853 530

HBF Health LimitedHBFHBF00002Sarah McKie
Phone: 08 9265 6137
Email: Sarah.McKie@hbf.com.au

Jade Tame
Phone: 08 9265 8836
Email: Jade.Tame@hbf.com.au

Alex Pearson
Phone: 08 9265 8863
Email: alex.pearson@hbf.com.au
HCF of Australia LimitedHCFWHI02301

Tristine Ioane
Phone: 0451 719 449
Email: tioane@hcf.com.au

Esen Nidai
Phone: 0416 799 800
Email: enidai@hcf.com.au

Sana Hayat
Phone: 0481 090 100
Email: shayat@hcf.com.au

MedicoverEnquiry@hcf.com.au
Fax: 02 9262 5889

Health Care Insurance LimitedHCIHSL00702

Members Services Manager

Email: enquiries@hciltd.com.au

Email: lorraine.holohan@hciltd.com.au

PO Box 931
BURNIE TAS 7320


Phone: 1800 804 950
Fax: 03 6432 1160

Health Insurance Fund of Australia LimitedHIFHSL00698

Medical Claims Team

Email: medical.team@hif.com.au

GPO Box X2221
PERTH WA 6847


Phone: 1300 134 060
Fax: 08 9328 3345

Health PartnersSPSCBH00200

Claims Assessor

Email: medicalclaims@healthpartners.com.au

L2 101 Pirie Street
ADELAIDE SA 5000


Phone: 1300 113 113
Fax: 08 8227 2488

Latrobe Health Services LimitedLHSHSL00397

Debbie Cook

Email: deb@lhs.com.au

Charlene Sukaserm

Email: cms@lhs.com.au

32-34 Darlimurla Avenue
NEWBOROUGH VIC 3825


Phone: 1300 362 144

Medibank Private LimitedMPLMPI00007Medibank Private Medical Enquiry Line

Email: Eclipse@medibank.com.au
Phone: 1300 130 460
Mildura District Hospital Fund LimitedMDHHSL00398

Katherine Rodger
Mariah Harmer

Email: eclipse@mildurahealthfund.com.au

PO Box 5046
MILDURA VIC 3502


Phone: 03 5021 7091
Fax: 03 5023 7732

National Health Benefits AustraliaOMFHSL00295

Helen Stewart

Email: info@onemedifund.com.au

Locked Bag 25
WOLLONGONG NSW 2500


Phone: 1800 148 626
Fax: 1300 673 406

Navy Health LimitedNHBHSL00315

Navy Health Claims

Email: claims@navyhealth.com.au

PO Box 172
BOX HILL VIC 3128


Phone: 1300 306 289
Fax: 03 9880 7939

NIB Health Fund LimitedNIBWHI02114

NIB IT Service Desk

Email: eclipsetechsupport@nib.com.au

22 Honeysuckle Drive
NEWCASTLE NSW 2300


Phone: 02 4914 1665
Fax: 02 4925 2057

Peoplecare Health LimitedLHMHSL00211

Helen Stewart

Email: info@peoplecare.com.au

Locked Bag 33
WOLLONGONG NSW 2500


Phone: 1800 808 690
Fax: 1300 309 704

Phoenix Health Fund LimitedPHFHSL00220

Leonie Fox
Tracy Shepherd

Email: medicalclaims@phoenixhealthfund.com.au

PO Box 156
NEWCASTLE NSW 2304


Phone: 1800 028 817
Fax: 02 4968 2229

Police Health LimitedN/AHSL00599

Sandy Furness

Email: providerenquiries@policehealth.com.au

PO Box 6111
Halifax Street
ADELAIDE SA 5000


Phone: 08 8112 7000
Fax: 08 8112 7099

Queensland Country Health LimitedQCHHSL00409

Robyn Harding

Email: qch-claims@queenslandcountry.health

PO Box 42
AITKENVALE QLD 4814


Phone: 1800 813 415
Fax: 07 4725 7377

Queensland Teacher’s Union Health FundQTUHSL00499

Brendon Keall

Phone: 07 3613 5753

Shane Jackson

Phone: 1300 360 701

Email: informationservices@tuh.com.au

GPO Box 265
FORTITUDE VALLEY QLD 4006


Fax: 07 3259 3239

Railway and Transport Health FundRTHCBH00300

Shadhana Prassad
Crystal Bailey

Email: access@rthealthfund.com.au

PO Box 545
STRAWBERRY HILLS NSW 2012


Phone: 1300 886 123
Fax: 1300 887 123

Reserve Bank Health Society LimitedRBHHSL00218

Helen Stewart

Email: info@myrbhs.com.au

Locked Bag 23
WOLLONGONG NSW 2500


Phone: 1800 027 299
Fax: 1300 309 704

see-u by HBFCHFHSL00410

Tali Olsen

Email: info@seeuhealthinsurance.com.au

Locked Bag 2234
BRISBANE QLD 4001

Phone: 1300 499 260

St. Luke’s HealthSLMHSL00799Claims Department

Email: general@stlukes.com.au

Phone: 1300 651 988
Fax: 03 6334 0711
Teachers Federation Health LimitedTFHHSL00216Simon Rowney

Email: servicedesk@teachershealth.com.au

Phone: 1300 728 188
Fax: 1300 728 388
Transport Health Pty LtdTFSHSL00321Shadhana Prassad
Crystal Bailey

Email: access@transporthealth.com.au

Phone: 1300 886 123
Fax: 1300 887 123
Westfund LimitedWFDCBH00400

Glenda Winterbottom

Email: medicalbenefits@westfund.com.au

PO Box 235
LITHGOW NSW 2790


Phone: 02 6352 0749
Fax: 02 6351 2050

Page last updated: 5 March 2024.
QC 33176