PBS reason codes for Online PBS Authorities

Pharmaceutical Benefits Scheme (PBS) processing reason codes for Online PBS Authorities by Approved Prescribers.

When your PBS Authority is processed you may be presented with a reason code. There are 4 reason code types:

  • Reject
  • Warning
  • Information
  • Error message.

Contact the PBS general enquiries for more Information. For any DVA enquiries contact the Department of Veterans’ Affairs - VAPAC.

Use this filter to search for reason codes.

Reason codeReason textReason code type and Approved Prescriber fix instructions
001Approved Prescriber number did not pass the checking routine.Reject
002Evidence is not a valid format.Reject
003Medicare number is not a valid format.Reject
004Patient surname is not a valid format.Reject
005Patient first/given name is not a valid format.Reject
006Authority Prescription number is not a valid format.Reject
007Item code did not pass the checking routine.Reject
008Brand is not a valid format.Reject
009Quantity is not a valid format.Reject
010Repeats is not a valid format.Reject
011Dose is not a valid format.

Reject

1. The dose you have provided is not in a valid format.

2. Check that the dose you have provided is not greater than 6 characters, including decimals.

3. If you are providing the dose format in an alpha it must be either a ‘D’, ‘N’ or ‘X’. All other alphas are invalid.

4. If you are providing the dose format with a symbol it must be ‘+’ or a decimal point. All other characters are invalid.

5. If any of the above apply amend and resubmit the authority application.

012Authority application is not found.

Reject

1. If you are not the prescriber who requested the previous authority application, then the details cannot be provided for privacy reasons.

2. If you are the prescriber who requested the previous authority application check that the patient details and previous authority details you are searching for are correct.

3. Was the previous authority application written as a Streamlined Authority approval? If yes, there will be no record in the Online channel. The PBS website has more information about Streamlined Authorities.

4. Was the authority application you are searching for approved as a written or telephone approval prior to 1 July 2015? If yes, there will be no record in the Online channel.

013Currently this functionality is not supported. Amend your current Authority application and resubmit if necessary.

Information

1. You have referred this authority application. Currently this functionality is not supported.

2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

014Authority prescription number entered is invalid.

Reject

1. The authority prescription number you have provided may be an invalid number.

2. Confirm the authority prescription number you have entered matches the authority prescription number on the script.

3. Cancel this authority and rekey it with the correct authority prescription number.

015Currently this functionality is not supported. Amend your current authority application and resubmit if necessary.

Information

1. You have referred the authority application. Currently this functionality is not supported.

2. Amend your current authority application and resubmit if necessary.

017Authority application has been rejected as it is a duplicate and cannot be cancelled.

Reject

1. This authority application has previously been rejected as it is a duplicate and cannot be cancelled.

018Previously approved authority has been supplied and cannot be cancelled.

Reject

1. This previously approved authority application has been supplied and cannot be cancelled.

2. To prevent outstanding repeats from being supplied from this authority, use the Block function.

019Previously rejected authority application has been successfully overridden and Approved.

Information

1. This authority application was previously rejected and has now been approved.

020Authority application has successfully been cancelled.

Information

1. You have successfully cancelled this authority application.

021Only the displayed items may be requested by your user type. Other PBS items may be available by phone or in writing.

Error

1. The item you have selected cannot be requested or amended by your user type via the Online channel.

2. Check the item details you have requested are correct, amend the item and search again if necessary.

3. Refer to the PBS website to confirm the item requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

022Hospital provider number entered is invalid.

Reject

1. The hospital provider number you have submitted is not a valid number or is not approved to prescribe and supply Highly Specialised Drugs (HSD).

2. Check that the hospital provider number you have entered is correct. Amend and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

023Number of treatment days is not a valid format.Reject
026Indicator for Attestation not provided for PBS item.Reject
027Authority number not provided for the PBS item.Reject
028Medicare number not provided.Reject
030Hospital provider number is required for Highly Specialised Drugs.

Reject

1. You have selected a Highly Specialised Drug (HSD) and will need to provide a hospital provider number for this item.

2. Check that you have selected the correct item as some items are listed in both the General Schedule and Section 100 HSD Schedule. Refer to the PBS website for more information.

3. Contact the relevant hospital if you’re unable to provide the hospital provider number.

031Item code not provided for the PBS item.

Reject

1. The item code has not been provided for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

032Dose not provided for the PBS item.

Reject

1. The dose has not been provided for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

033Ingredient code is not a valid format.

Reject

1. There is an issue with the ingredient code provided for this application.

2. The ingredient code for the PBS item is an averaged priced item and contains extemporaneous ingredient. Format is alphanumeric.

3. Correct any errors and resubmit.

4. If the error continues, please contact your software vendor for assistance.

035Unique Authority Identifier not provided for the PBS item.

Reject

1. There is an issue with the Unique Authority Identifier not being supplied for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

036A name for the patient must be provided.

Reject

1. You have submitted an authority application and have not provided a name for the patient.

2. Provide the patient’s name as indicated on the Medicare card, amend and resubmit the authority application.

3. If the error continues, please contact your software vendor for assistance.

037The number of treatment days was not provided for Highly Specialised Drugs.

Warning

1. Check that the item you require is a Highly Specialised Drug (HSD) as some items are also listed in the General Schedule. Refer to the PBS website for more information.

2. If you require a HSD for your patient, you must supply the number of treatment days.

039Prescribed quantity and/or repeats is greater than the maximum allowed without Services Australia intervention.

Reject

1. The quantity and/or repeats you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the quantity and/or repeats you have entered, amend and resubmit the Authority application if necessary.

3. If you still require quantity and/or repeats greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

040Authority prescription has been supplied and cannot be amended.

Error

1. This previously approved Authority prescription has been supplied and cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

3. To prevent outstanding repeats from being supplied from this authority, use the Block function.

041This item and restriction is not a valid combination.

Reject

1. Check that the item and restriction you are selecting are correct. Refer to the PBS website for more information.

2. Amend and resubmit the Authority application.

042Patient exceeds the age limit for this item.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

043Restriction is not a valid format.

Reject

1. There is an issue with the restriction code provided for this application.

2. Please contact your software vendor for assistance.

044Patient does not meet the minimum age requirement for this item.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

045Patient does not meet the sex requirement for this item.

Reject

1. Check that the patient meets the sex requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

046Extemporaneous ingredient/s must be provided.

Reject

1. This authority application is for an extemporaneous prepared item, you will need to select the required ingredients from the Drug Tariff (ingredient/s). Refer to the PBS website for more information.

2. Amend the authority application ensuring your selected ingredients total 100% and resubmit.

047Percentage/s not provided for extemporaneous ingredient/s.

Reject

1. This authority application is for an extemporaneous prepared item. You will need to specify the percentage of each ingredient from the Drug Tariff (ingredient/s) ensuring the total percentage of the extemporaneous preparation equals 100%. Refer to the Drug Tariff on the PBS website for more information.

2. Amend and resubmit the authority application if necessary.

048Only the displayed restrictions may be requested by your user type. Refer to the PBS website for more information.

Information

1. The restriction you’ve requested cannot be prescribed or amended by your user type in the Online channel.

2. Check the restriction details you have requested are correct, amend the item and restriction and resubmit if necessary.

3. Refer to the PBS website to confirm the restriction requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

049Authority comments exceeds acceptable length.

Reject

1. Authority comments cannot exceed 100 characters in length.

2. Amend authority comments and resubmit.

050The authority application is cancelled and cannot be amended.

Reject

1. This previously cancelled authority application cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

051Quantity not provided for the Pharmaceutical Benefits Schedule item.

Reject

1. Enter required quantity to continue authority application.

054You cannot request or amend this item via the Online channel. Other PBS items may be available by phone or in writing.

Error

1. The item you have requested cannot be prescribed or amended by your user type via the Online channel.

2. Check the item details you have supplied are correct, amend and resubmit if necessary.

3. Refer to the PBS website to confirm the restriction requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

056Prescriber number is not valid at date of prescribing.

Reject

1. The prescriber number provided on the application is either incorrect or invalid.

2. Contact your software vendor for further assistance.

057Assessment result for the authority application has been set to pending.

Information

1. You have successfully pended this authority application.

058This prescriber type is not allowed to prescribe Authority items via the Online channel.

Reject

1. Your prescriber type (eg Dentist) does not have authority to prescribe via the Online channel.

2. Refer to for more information.

060Prescriber number must be provided.

Reject

1. Prescriber details cannot be blank.

2. Check the prescriber details you have supplied are correct, amend and resubmit the Authority application if necessary.

3. If necessary contact Services Australia on 132 290 to confirm prescriber details.

061Item is not found at date of prescribing.

Reject

1. The item you have requested has not been found in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to the PBS website for more information. Amend and resubmit authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

062Item cannot be prescribed as a Pharmaceutical Benefit Scheme authority.

Reject

1. This item cannot be requested as a PBS Authority.

2. Refer to the PBS website for more information.

063Cannot approve this Solvent Injection item.

Reject

1. This Solvent Injection item cannot be approved.

2. There is no associated injectable available on the PBS Schedule for this Solvent Injectable item at the date of prescribing.

3. Refer to the PBS website for more information.

064Solvent Injection item cannot be accessed via the Online channel.

Reject

1. The solvent injection item being requested cannot be accessed via the Online channel.

2. Refer to the PBS website for more information. Amend and resubmit if necessary.

3. Has the PBS Schedule data been updated in your software?

065Item cannot be prescribed by this prescriber type.

Reject

1. Check that you have selected the correct item. Amend and resubmit the application if necessary.

2. Refer to the PBS website for more information.

066Prescriber is not registered for the required specialty to prescribe this item.

Reject

1. This item is restricted to listed specialists as per PBS criteria.

2. Check that the prescriber details you have supplied are correct, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

067Item is a dangerous drug in all States and Territories.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

068Item is a dangerous drug in <State(s)>.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

070Item is a narcotic drug.Warning
071Item is a restricted benefit, authority not required for listed quantity and/or repeats.

Information

1. The item you have requested does not require approval for the quantity and/or repeats you have submitted. Refer to the PBS website for more information.

2. If you require increased quantity and/or repeats, amend and resubmit the authority application.

072Brand not found at date of prescribing.

Reject

1. The brand you have selected for this item is not listed in the PBS Schedule at the date of prescribing. Refer to the PBS website for more information.

2. Amend and resubmit the authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

073Prescribed quantity may be excessive.

Warning

1. Confirm the quantity you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

074Prescribed repeats may be excessive.

Warning

1. Confirm the repeats you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

075Prescribed quantity is greater than maximum allowed without Services Australia intervention.

Reject

1. The quantity you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the quantity you have entered, amend and resubmit the Authority application if necessary.

3. If you still require a quantity greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

076Prescribed repeats greater than maximum allowed without Services Australia intervention.

Reject

1. The number of repeats you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the number of repeats you have entered, amend and resubmit the authority application if necessary.

3. If you still require repeats greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

077Hospital provider number is not approved for Highly Specialised Drugs prescribing and supply.

Reject

1. The hospital provider number you have submitted is not approved to prescribe and supply Highly Specialised Drugs (HSD).

2. Check that the hospital provider number you have entered is correct, amend and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

078Hospital provider number submitted is not approved for public hospital Highly Specialised Drugs prescribing and supply.

Reject

1. The hospital provider number you have submitted in this application is not approved to prescribe and supply public hospital Highly Specialised Drugs (HSD).

2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a private hospital provider number, amend the item to the private hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

079Hospital provider number submitted is not approved for private hospital Highly Specialised Drugs prescribing and supply.

Reject

1. The hospital provider number you have submitted in this application is not approved to prescribe and supply private hospital Highly Specialised Drugs (HSD).

2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a public hospital provider number, amend the item to the public hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

080Combination of extemporaneous ingredients is not valid for the Item.

Reject

1. The combination of extemporaneous ingredients you have provided for this item is not valid.

2. Refer to the PBS website to check the allowable extemporaneous ingredients for this item.

3. Amend and resubmit your authority application.

081Highly Specialised Drug item repeats are not allowed for Reciprocal Health Care Agreement Authority application.

Reject

1. Repeats are not allowed on a Highly Specialised Drug (HSD) for patients who qualify for authority applications under the Reciprocal Health Care Agreement (RHCA).

2. Amend and resubmit your authority application without repeats if necessary.

3. Refer to the PBS website or Services Australia website for further information.

082The item you are requesting or attempting to amend cannot be accessed via the Online channel. Refer to pbs.gov.au.

Reject

1. The item you have requested cannot be prescribed or amended via the Online channel.

2. Check the restriction details you have requested are correct, amend and resubmit if necessary.

3. If you need further assistance, please call 1800 700 270 (between 8 am - 5 pm Monday to Friday)

085Restriction is not valid at the date of prescribing for this item.

Reject

1. The restriction you have selected is not valid for this item in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to the PBS website for more information.

3. Amend and resubmit the authority application if necessary.

4. Has the PBS Schedule data been updated in your software?

087Patient already has an approved authority for this or an equivalent item on the same day.

Reject

1. This patient has already been granted an authority approval for this item or its equivalent on the day of prescribing.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

088Patient has a Once In A Lifetime item approved and supplied previously.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

089Patient has a Once In A Lifetime item approved previously, but not supplied.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has not yet been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

090Patient has a previously approved sole PBS subsidy item, which has been supplied.

Warning

1. This patient has already been granted an authority approval for this sole PBS-subsidised item or an equivalent that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

091Patient has sufficient sole PBS-subsidised item supplied.

Warning

1. This patient has already been granted an Authority approval for this sole PBS-subsidised item or an equivalent that has been supplied.

2. Check that the patient has not already been provided with sufficient supply of this medication to last their treatment period.

3. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

4. Refer to the PBS website for more information.

094It is Too Soon to request this item, which was previously approved and supplied. Requests can be made from (date will be provided by the system).

Reject

1. Services Australia records indicate that this patient should have sufficient supply of this medication already dispensed based on the details you have provided. The date provided is the earliest date the item can be approved.

2. Check that you have entered the correct patient and item details. Amend and resubmit the Authority application if necessary.

095It is Too Soon to request this item, which was previously approved but not supplied. Requests can be made from (date will be provided by the system).

Reject

1. This patient has already been granted an authority approval for this item that has not yet been supplied. The date provided is the earliest date the item can be approved.

2. Check that you have entered the correct patient and item details. Amend and resubmit the Authority application if necessary.

096The maximum number of PBS authorities for this item or an equivalent item have been approved and supplied.

Reject

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved and supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to the PBS website for more information.

097The maximum number of PBS authorities for this item or an equivalent item have been approved and not yet all supplied.

Warning

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved but not yet supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to the PBS website for more information.

098One or more answers provided are not in the correct format.

Reject

1. The answer/s you have provided is not in the correct format.

2. Correct any answers provided and resubmit the authority application.

099One or more answers are not correct for this authority item and restriction.

Reject

1. The answer/s you have provided is not correct for the authority item and restriction combination you have selected.

2. Please check the restriction and answers you have selected. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information regarding the restriction.

104Answer exceeds acceptable length.

Reject

1. Revise and shorten your answer and resubmit.

2. Text response can be up to 150 characters (with spaces).

105PBS item does not have any associated questions.

Information

1. You have provided an answer to a question that is not required.

106Medicare number provided does not exist.

Reject

1. Check that the Medicare number you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient details.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

109The Medicare number could not be matched with the patient surname provided.

Warning

1. Check that the Medicare number and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

110The Medicare number could not be matched with the patient first name provided.

Warning

1. Check that the Medicare number and first name you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

111The Medicare number could not be matched with the patient’s first name and surname provided.

Reject

1. Check that the Medicare number, first name and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct details.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

112The Medicare number provided has been reported stolen by the cardholder or their spouse, and has been cancelled.

Reject

1. Check that the Medicare number you have provided for your patient is correct as the Medicare number you have provided has been reported stolen and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

113The Medicare number provided is not current at date of prescribing.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

114The Medicare number provided has expired.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

122The Medicare number provided has been reported lost by the cardholder or their spouse, and has been cancelled.

Reject

1. Check that the Medicare number you have provided for your patient is correct as this card has been reported lost and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 290, option 1 (IME Line) to check on your patient’s current Medicare card number.

123The Special Medicare number provided is not valid.

Reject

1. The Special Medicare number you have quoted in your authority application is not a valid number. Please refer to the ' page at servicesaustralia.gov.au for the available numbers for an Emergency situation, Visitors covered by a Reciprocal Health Care Agreement (RHCA) or Urgent clinical need.

2. Amend and resubmit your authority application if necessary.

126Dental item cannot be prescribed as an authority.

Reject

1. You have selected a Dental item. This cannot be prescribed as an authority.

2. Amend and resubmit your authority application with the correct item. Refer to the PBS website for more information.

127Authority required due to increased quantity and/or repeats.Information
130Authority is required but no restriction is available for the item.

Reject

1. Please resubmit the transaction to Services Australia.

2. If the error reoccurs please contact Services Australia on 1800 700 199 quoting code 130.

133Not all required questions have been answered.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

134An answer to a question is not applicable to the item that has been submitted.

Reject

1. You have provided an answer to a question that is not applicable to the item that you have submitted in the authority application.

2. Amend and resubmit the authority application if necessary.

3. Has the PBS schedule data been updated in your software?

135Override failed - one or more of the returned rejection reason codes cannot be overridden.

Reject

1. The override functionality is not able to be applied to this application.

136Override code is not a valid format.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

138Authority has already been submitted and assessed. If you need to amend the authority please resubmit once edited.

Warning

1. The details you have provided in this authority request have already been requested.

2. Check the details you are transmitting are correct, amend and resubmit the authority application if necessary.

3. You may amend a previous authority if you are the prescriber who originally requested the authority, and the medication has not been supplied to the patient.

139Override functionality will not be accepted if authority details have changed since last submission.

Reject

1. You have attempted to override an authority application whose details you have changed.

2. You can override the original authority application without changing the original details, or

3. You can amend the original details and resubmit the authority application if necessary.

147Hospital provider number is not specified for Highly Specialised Drug item.

Reject

1. You have selected a Highly Specialised Drug (HSD), you will need to provide a hospital provider number for this item.

2. Check that you have selected the correct item. Refer to the PBS website for more information.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number.

149Total percentage provided for the extemporaneous ingredients is greater than 100%.

Reject

1. The total percentage of extemporaneous ingredients submitted for this authority application is greater than 100%.

2. Amend the percentage of the selected ingredients to equal a total of 100% for the prepared item and resubmit the authority application. Refer to the PBS website for more information.

150This item requires a restriction code to be submitted, which was not received.

Reject

1. Amend application and submit restriction code and resubmit the authority application if necessary.

153No results found for criteria selected.Error
154Invalid value/s in the following field: <>

Error

1. You have provided an invalid value in the identified field.

2. Amend the value and resubmit the authority.

155The following fields are mandatory for the Search Type selected: <>, <>, <>

Error

1. You have not provided value/s in the identified mandatory fields.

2. Enter the information and resubmit the authority.

157No ingredients have been selected.Error
158No search criteria has been selected.Error
159Mandatory question/s have not been answered.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

161The following mandatory field has not been completed: <>

Error

1. You have not provided value/s in the identified mandatory field.

2. Enter the information and resubmit the authority.

162Minimum character length not achieved, rekey.Error
163The Declaration statement must be confirmed for the authority request to be accepted for assessment.Error
164Currently this functionality is not supported. Amend your current authority application and resubmit if necessary.

Information

1. You have referred the authority application. Currently this functionality is not supported.

2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

165You cannot add more than 100 ingredients to an item.

Error

1. A maximum of 100 ingredients can be included for extemporaneous items.

2. Amend and resubmit if needed.

166The ingredient selected has already been added below.

Error

1. Ingredients can only be added once per extemporaneous item.

2. Check percentage requested, amend if needed.

167You cannot have more than 100% of a drug. Check your percentages.Error
169The prescriber type is ineligible for the Online channel.

Error

1. The prescriber type is ineligible for PBS authority required items.

171The answer must be in numeric form, key a numeric value.Error
172By re-submitting this Authority request the original date of prescribing will be overwritten. Do you wish to continue?

Information

1. Resubmitting an authority request will overwrite the date of prescribing to today’s date.

174Patient name did not match exactly to the Medicare record.

Information

1. Check that the Medicare number and patient name details you have provided are correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient name details.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 150, option 1 to check on your patients current Medicare card number.

176A continuing authority has been supplied for this item or equivalent. This request is for an earlier treatment phase.

Reject

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) that has been supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

177A continuing authority was approved within 12 months and not yet been supplied. This request is for an earlier phase.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) within 12 months that has not been supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

178A continuing authority was approved more than 12 months ago and not yet supplied. This request is for an earlier phase.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) more than 12 months ago that was not supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

179Patient history shows an approved authority for this treatment phase and item (or equivalent), already supplied.

Reject

1. Services Australia records show this patient has had a previous authority approved for this treatment phase for this item (or equivalent) that has been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

180An authority for this treatment phase and item (or equivalent) was approved within 12 months, not yet supplied.

Warning

1. Services Australia records show this patient has had a previous authority approved for this treatment phase for this item (or equivalent) in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

181Continuing request. An earlier treatment phase was approved (this item or equivalent) within 12 months, not supplied.

Reject

1. Services Australia records show this patient has had a prior authority approved for an earlier treatment phase for this item (or equivalent) in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

182Continuing request. An earlier treatment phase was approved (this item or equivalent) > 12 months ago, not supplied.

Reject

1. Services Australia records show this patient has had a prior authority approval for an earlier treatment phase for this item (or equivalent) more than 12 months ago that was not supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

183Continuing request. No approved authority for the required previous treatment phase for this item (or equivalent).

Reject

1. You have requested continuing treatment with this item for your patient. Services Australia records show that this patient has not had an authority approved for the required previous treatment phase for this item (or equivalent).

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

184Continuing authority request. Previous continuing authority approved within the last 12 months and has not been supplied.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

190This is a Streamlined Authority item. Record authority restriction code as the Streamlined code on the prescription.

Information

1. The quantity and repeats you have requested is a Streamlined Authority item.

2. To prescribe this item as a Streamlined Authority, ensure you notate the prescription with the applicable Streamlined Authority Code located on the right hand side of the screen, for your patient's indication. Refer to the PBS website for more information.

3. Amend and resubmit the authority application if you require increased quantities and/or repeats above those originally requested.

4. Has the PBS schedule data been updated in your software?

192No search results have been selected, select a result to continue.

Error

1. No selection has been made from the search results.

2. Make a selection and continue with the authority.

193Override request has failed as the assessment result reason code is different from the previous application.

Reject

1. Your override request has failed due to changes that have been made to the original authority application.

2. You can override the original authority application without changing the details, or

3. You can amend the original details and resubmit the authority application if necessary.

194Quantity and repeats exceeds maximum allowable days of supply for this item, based on specified dose.

Reject

1. The prescribed quantity and repeats for this authority request exceed the maximum allowable days of supply for the item, based on the dose you have supplied.

2. Check the quantity and/or repeats you have requested and the dose you have supplied, amend and resubmit the Authority application if necessary.

195Unique Authority Identifier is not a valid format.

Reject

1. There is an issue with the format of the Unique Authority Identifier for this application.

2. Please contact your software vendor for assistance.

196Answer Code Type is not a valid format.

Reject

1. There is an issue with the format of the Answer Code Type for this application.

2. Please contact your software vendor for assistance.

197Answer Code Type Identifier is not a valid format.

Reject

1. There is an issue with the format of the Answer Code Type Identifier for this application.

2. Please contact your software vendor for assistance.

199The Unique Authority Identifier supplied does not exist in the authorities system.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

200Authority application could not be referred.Reject
201Duplicate questions have been submitted in the authority application.

Reject

1. You have submitted duplicated responses to the questions in the authority application.

2. Amend/delete the duplicated responses and resubmit the authority application if necessary.

3. Has the PBS schedule data been updated in your software?

202Duplicate Drug Tariffs (ingredient/s) have been submitted in the authority application.

Reject

1. This authority application is for an extemporaneous preparation item that contains duplicated Drug Tariffs (ingredient/s).

2. Amend the authority application to delete the duplicated Drug Tariffs (ingredient/s) and resubmit ensuring the Drug Tariffs (ingredient/s) in your prepared item totals 100%.

204The status of this record has changed via another channel. Refresh the record.

Warning

1. Services Australia records show that the Authority application you have submitted is not the most recent.

2. Refresh your application screen and resume your authority application if necessary.

206An override code has been submitted and no Unique Authority Identifier is provided.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

207An invalid override code has been submitted in the Authority request.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

208You have entered a DVA only item number, contact DVA for approval.

Reject

1. You have submitted an authority application for an item that is only subsidised via the Repatriation Pharmaceutical Benefits Scheme (RPBS).

2. You will need to contact DVA 1800 552 580 to request an authority approval for this item.

219Patient on multiple Medicare cards - unable to display all results.Information
304Button selection is invalid as no row has been selected to action.

Reject

1. No record has been found in the selection.

305Reason Code and SkipTo for a record are an invalid combination of settings.

Reject

1. There is an issue with an invalid combination.

306Your current updates of question text will be cleared. Would you like to proceed?

Warning

1. The selected question text has been amended.

2. Select confirm or cancel to proceed.

308There can only be 1 SkipTo per tier.

Reject

1. There is an issue with the tier set up.

309The unit value provided for the dosage is not valid.

Reject

1. Check you have entered the correct dosage unit.

2. If dosage unit has been incorrectly entered, amend to proceed.

3. Please contact your software vendor for assistance if there is a system issue with unit.

312There are no associated questions for the item supplied.Information
313Prior Treatment Condition cannot be same as current condition.

Reject

1. Confirm the Treatment Condition requested is correct and different to the Prior Treatment Condition.

2. If Treatment Condition and Prior Treatment Condition are the same, select the appropriate restriction.

314The field <> is mandatory.

Reject

1. You have not answered all of the required fields for this Authority application.

2. Enter all the mandatory fields and resubmit.

315Bone age in months cannot be more than 11 months.

Reject

1. The value in months must be a value between 0 and 11. (Note: 12 months is to be recorded as 1 year).

2. Amend the bone age in months and resubmit.

316Bone age result prior to commencement in months cannot be more than 11 months.

Reject

1. The value in months must be a value between 0 and 11. (Note: 12 months is to be recorded as 1 year).

2. Amend the bone age result prior to commencement in months and resubmit.

317ARLS Question Details are mandatory.

Reject

1. All Question Details must be provided.

318The question provided is not valid for the scheme, condition and treatment combination.

Reject

1. There is an issue with an invalid combination.

319The tier provided is not valid for the scheme, condition and treatment combination.

Reject

1. There is an issue with an invalid combination.

320The Question Id does not exist for the Tier Number provided.

Reject

1. There is an issue with an invalid combination.

321Not all Question Ids and/or Tier Numbers have been supplied for the condition treatment combination.

Reject

1. There is an issue with the Question Ids and/or Tier Numbers set up.

323The repeats cannot be more than 1.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

325Updating answers in this tier will clear all answers in following tiers and/or data fields. Do you want to proceed?

Warning

1. Select yes to proceed.

2. Select no to not proceed.

326The selected restriction code does not have a unique combination of treatment and condition.

Reject

1. There is an issue with the combination.

327Please answer all the questions in this tier before proceeding to the next tier.

Reject

1. It is mandatory to answer all questions in this tier.

2. Provide missing answers to continue.

328Please answer at least 1 question in this tier before proceeding to the next tier.

Reject

1. Only one answer is required.

2. If the response is No, select No to any question.

329You don’t have any further tier questions to be answered.Information
330Please answer the questions in the remaining tiers before proceeding.

Reject

1. All questions must be answered to proceed.

2. Provide missing answers to continue.

331Updating answers in this tier will clear all answers in following tiers and/or data fields. Do you want to proceed?

Warning

1. Select yes to proceed.

2. Select no to not proceed.

332Please click on Next Questions button to display the data fields before proceeding.

Warning

1. All answers must be provided prior to data fields displaying.

2. Click on Next Question to continue.

333The field <> cannot be a future date.

Reject

1. The date cannot be in the future.

2. Re-enter the date to proceed.

335Not an initial patient if they have previously received GH under the PBS S100 Program. Choose relevant restriction.

Reject

1. Reselect the appropriate restriction criteria combination.

2. If question has been incorrectly answered, amend the answer to proceed.

336Patient ineligible with diabetes mellitus.

Reject

1. Patients with diabetes mellitus are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

337Patient ineligible with a condition with a known risk of malignancy including chromosomal abnormalities as per criteria.

Reject

1. Patients with known risk of malignancy are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

338Patient with an active tumour or evidence of tumour growth or activity are not eligible for treatment.

Reject

1. Patients with active tumour or evidence of tumour growth/activity are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

339Estimated mature height must be below 160.1cm - male, or 148.0cm - female.

Reject

1. Estimated mature height must be below 160.1cm - male, or 148.0cm - female.

2. If question has been incorrectly answered, amend the answer to proceed.

340Patient ineligible for this category if BGHD is secondary to an intracranial lesion or cranial irradiation.

Reject

1. If patient has intracranial lesion or cranial irradiation return to criteria selection and choose the appropriate criteria.

341Evidence of BGHD must be confirmed as per required criteria.

Reject

1. Patient must meet required criteria for BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

342Patient must meet criteria for intracranial lesion or cranial irradiation and treatment and/or periods of observation.

Reject

1. Patient must meet required criteria including condition, treatment and/or periods of observation.

2. If question has been incorrectly answered, amend the answer to proceed.

343Patient must meet criteria for structural lesion and treatment and/or periods of observation.

Reject

1. Patient must meet required criteria including condition, treatment and/or periods of observation.

2. If question has been incorrectly answered, amend the answer to proceed.

344Patient must have other hypothalamic/pituitary hormone deficits and/or vasopressin/ADH deficiencies.

Reject

1. Patient must have other hypothalamic/pituitary hormone deficits and/or vasopressin/ADH deficiencies.

2. If question has been incorrectly answered, amend the answer to proceed.

345Patient must be undergoing Gonadotropin Releasing Hormone agonist therapy for pubertal suppression.

Reject

1. Patient must be receiving Gonadotropin Releasing Hormone agonist therapy to be eligible for treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

346Precocious puberty must be confirmed as per criteria.

Reject

1. Precocious puberty must be confirmed to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

347Patient must have a chronological age of 2 years or less to be eligible for neonate category.

Reject

1. Patient must be 2 years or less to be eligible.

348Patient must have a documented clinical risk of hypoglycaemia.

Reject

1. Patient must have a documented clinical risk of hypoglycaemia to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

349Patient must have a documented clinical risk of hypoglycaemia secondary to BGHD.

Reject

1. Patient must have a documented clinical risk of hypoglycaemia secondary to BGHD to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

350Patient does not meet gender requirement for this item.

Reject

1. Patient’s gender must be female rearing to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

351Patient must have diagnostic results consistent with TS required as per criteria.

Reject

1. Patient must have diagnostic results consistent with Turner Syndrome to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

352Diagnostic results consistent with SHOX mutation/deletion required as per criteria.

Reject

1. Patient must have diagnostic results consistent with SHOX mutation/deletion to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

353Humatrope only available for pre-pubertal patients.

Reject

1. Humatrope is only available for pre-pubertal patients.

2. If questions have been incorrectly answered, amend the answer to proceed.

3. If patient is not pre-pubertal, select an alternate Growth Hormone preparation to proceed.

354eGFR required to be <30mL per minute per 1.73m².

Reject

1. eGFR must be less than 30mL per minute per 1.73m²

2. If question has been incorrectly answered, amend the answer to proceed.

3. If eGFR is greater than 30mL per minute per 1.73m², patient may be eligible under an alternate condition (e.g.SSSG)

355Diagnosis of PWS not confirmed as required by criteria.

Reject

1. Diagnosis of Prader-Willi Syndrome must be confirmed as per the restriction criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

356Polysomnography evaluation for airway obstruction and apnoea required whilst on GH treatment or in last 12 months.

Reject

1. Polysomnography evaluation must be performed whilst on Growth Hormone treatment or in the last 12 months.

2. If question has been incorrectly answered, amend the answer to proceed.

357Presence or absence of sleep disorders, severity and treatment requirements not confirmed.

Reject

1. Confirmation of sleep disorders, severity and treatment is required.

2. If question has been incorrectly answered, amend the answer to proceed.

358Patient ineligible for approval if patient has not previously received treatment for this condition.

Reject

1. Patient must have previously received treatment for this condition.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong condition has been selected, please amend to proceed.

359Patient ineligible if undergone renal transplant within the 12 month period prior to date of prescribing.

Reject

1. Patient must not have undergone a renal transplant within the last 12 months.

2. If question has been incorrectly answered, amend the answer to proceed.

360Polysomnography re-evaluation required in initial 32 weeks treatment period. All sleep disorders must be addressed.

Reject

1. Polysomnography re-evaluation must be performed in the initial 32 week treatment period and sleep disorders must be addressed.

2. If question has been incorrectly answered, amend the answer to proceed.

362Polysomnography re-evaluation required whilst on GH and any sleep disorders addressed.

Reject

1. Polysomnography re-evaluation must be performed whilst on Growth Hormone and any sleep disorders must be addressed.

2. If question has been incorrectly answered, amend the answer to proceed.

363Patient ineligible if previous approval was for the same condition - choose relevant restriction.

Reject

1. Patient ineligible as previous condition was the same.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong condition has been selected, please amend to proceed.

364Patient ineligible if has had a lapse in treatment - choose relevant restriction.

Reject

1. Patient must not have had a lapse in treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong treatment has been selected, please amend to proceed.

365The patient must have had a lapse in treatment and the previous approval must not be for the same condition.

Reject

1. The patient must have had a lapse in treatment and the previous approval must not be for the same condition.

2. If question has been incorrectly answered, amend the answer to proceed.

366Patient must meet all renal transplant requirements, including 12 month period of observation post transplant and eGFR.

Reject

1. Patient must meet all requirements including 12 months observation post transplant and eGFR.

2. If question has been incorrectly answered, amend the answer to proceed.

367Patient ineligible must have hypothalamic obesity.

Reject

1. Patient must have hypothalamic obesity.

2. If question has been incorrectly answered, amend the answer to proceed.

368The patient must have had a lapse in treatment and the previous approval must be for the same condition.

Reject

1. Patient must have had a lapse in treatment for the same condition as previous treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

369Reason for lapse in treatment does not satisfy current criteria.

Reject

1. Reason for lapse in treatment must satisfy criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

370BGHD testing must be performed when all pituitary hormone deficits were being adequately replaced.

Reject

1. BGHD testing must be performed when all pituitary hormone deficits were being adequately replaced.

2. If question has been incorrectly answered, amend the answer to proceed.

391The prescribed repeats cannot be more than the maximum listed number of repeats.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

394Please select field name and/or indicator before proceeding.Information
395The End Date cannot be prior to Start Date.

Reject

1. The End Date is incorrect.

2. Please check dates and amend.

396The new question has been saved successfully.Information
397The updates to the question have been saved successfully.Information
398The question has been end dated successfully.Information
399Please click on the Save button to complete the transaction.Information
400Do you really want to delete this record?

Warning

1. Confirm you wish to proceed.

2. Cancel to not proceed.

401The reorder of the question and/or tier has been saved successfully.Information
402The data fields associated with the question has been updated successfully.Information
403The question has been reinstated successfully.Information
404Reason Code value keyed is invalidly formatted.

Reject

1. Reason Code value must be a valid format.

2. Re-enter the Reason Code value.

405Emergency Start Date must be a future date.

Reject

1. Date must be a future date.

2. Check date and re-enter.

406Emergency End Date must be a current or a future date.

Reject

1. Date must be a future date.

2. Check date and re-enter.

407One tier cannot have duplicate questions for the same treatment, condition and period.

Reject

1. There is an issue with question combination for this treatment, condition and period.

408The start date of the question within the tier cannot be earlier than the start date of the tier.

Reject

1. The start date of the question must be later than the start date of the tier.

410<> is invalid as it is greater than 3 months before the date of prescribing.

Reject

1. <> must be within 3 months of the date of prescribing.

2. If data has been incorrectly answered, amend the answer to proceed.

411<> is invalid as it does not fall between 4-8 months before the Current Data Date.

Reject

1. <> must be between 4 and 8 months before the Current Data Date.

2. If data has been incorrectly answered, amend the answer to proceed.

412<> is invalid as it does not fall between 4-8 months before the 6 Months Data Date.

Reject

1. <> must be between 4 and 8 months before the 6 Months Data Date..

2. If data has been incorrectly answered, amend the answer to proceed.

413<> is invalid as it is less than 12 months prior to date of prescribing.

Reject

1. <> must be 12 or more months prior to the Date of Prescribing.

2. If data has been incorrectly answered, amend the answer to proceed.

414<> is invalid as it is greater than 12 months before date of prescribing or Date of Prior Treatment Commencement.

Reject

1. <> must be no more than 12 months prior to the Date of Prescribing or Date of Prior Treatment Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

415<> is invalid as it is greater than 3 months before Date of Prior Treatment Commencement.

Reject

1. <> must be within 3 months of the Date of Prior Treatment Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

416<> is invalid as it does not fall between 4-8 months before the Data Date Prior to Commencement.

Reject

1. <> must be between 4 and 8 months before the Data Date Prior to Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

417<> is invalid as it does not fall between 4-8 months before the 6 Months Data Date Prior to Commencement.

Reject

1. <> must be between 4 and 8 months before the 6 Months Data Date Prior to Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

418Male patient is ineligible as bone age must be less than 15.5 years.

Reject

1. Bone age for a male must be less than 15.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

419Female patient is ineligible as bone age must be less than 13.5 years.

Reject

1. Bone age for a female must be less than 13.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

421Male patient is ineligible as bone age must be less than 15.5 years.

Reject

1. Bone age for a male must be less than 15.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

422Female patient is ineligible as bone age must be less than 13.5 years.

Reject

1. Bone age for a female must be less than 13.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

423Chronological age must be less than 2 years.

Reject

1. Patient ineligible as must be less than 2 years.

424Chronological age must be less than 5 years.

Reject

1. Patient ineligible as must be less than 5 years.

425Chronological age must be greater than or equal to 5 years.

Reject

1. Patient ineligible as must be greater than or equal to 5 years.

426Chronological age must be less than 18 years.

Reject

1. Patient ineligible as must be less than 18 years

427Growth velocity must be greater than 8cm per year and condition is HO.

Reject

1. Patient ineligible as growth velocity for HO patients must be greater than 8cm per year.

2. If data has been incorrectly answered, amend the answer to proceed.

428Growth velocity must be less than or equal to 8cm per year.

Reject

1. Patient ineligible as growth velocity must be 8cm or less per year.

2. If data has been incorrectly answered, amend the answer to proceed.

429Bone age is less than or equal to 2.5 years.

Reject

1. Patient ineligible as bone age must be greater than 2.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

430Patient must be female.

Reject

1. Patient ineligible as must be female.

431Patient is female and height must be less than 155.0cm.

Reject

1. Patient ineligible as female must be less than 155.0cm.

2. If data has been incorrectly answered, amend the answer to proceed.

432Patient is male and height must be less than 167.7cm.

Reject

1. Patient ineligible as male must be less than 167.7cm.

2. If data has been incorrectly answered, amend the answer to proceed.

433Height must be less than the 1st percentile for chronological age and sex.

Reject

1. Patient ineligible as the height must be less than 1st percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

434Height prior to commencement must be less than the 1st percentile for chronological age and sex.

Reject

1. Patient ineligible as height prior to commencement must be less than the 1st percentile for the chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

435Height must be equal to or less than the 25th percentile for chronological age and sex.

Reject

1. Patient ineligible as height must be equal to or less than the 25th percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

436Height prior to commencement must be equal to or less than the 25th percentile for chronological age and sex.

Reject

1. Patient ineligible as height prior to commencement must be equal to or less than the 25th percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

437Height must be less than or equal to the 95th percentile for age on TS growth curve for girls.

Reject

1. Patient ineligible as height must be equal to or less than the 95th percentile for age on the Turner Syndrome growth curve for girls.

2. If data has been incorrectly answered, amend the answer to proceed.

438Height prior to commencement was greater than the 95th percentile for age on TS growth curve for girls.

Reject

1. Patient ineligible as height prior to commencement must be equal to or less than the 95th percentile for age on the Turner Syndrome growth curve for girls.

2. If data has been incorrectly answered, amend the answer to proceed.

439Patient has not achieved and maintained Mid Parental Height SDS for the most recent treatment period.

Reject

1. Patient ineligible as patient must achieve and maintain Mid Parental Height SDS for the most recent treatment period.

2. If data has been incorrectly answered, amend the answer to proceed.

440<> (cm) is not provided.

Information

1. Both father and mother’s height have not been provided.

2. If data has been incorrectly answered, amend the answer to proceed.

441Growth velocity must be less than or equal to the 25th percentile for bone age and sex over 6 month period.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

442Growth velocity must be less than the 25th percentile for bone age and sex over 6 month period.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

443Growth velocity must be greater than the 25th percentile for bone age and sex over 6 month period.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

444Growth velocity must be less than or equal to the 25th percentile for bone age and sex over 12 month period.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

445Growth velocity must be less than the 25th percentile for bone age and sex over 12 month period.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

446Growth velocity must be greater than the 25th percentile for bone age and sex over 12 month period.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

447Growth velocity must be less than 25th percentile for bone age and sex over 6 months period prior to commencement.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 6 month period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

448Growth velocity must be less than or equal to 25th percentile for bone age and sex over 6 months period prior to commencement.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 6 month period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

449Growth velocity must be greater than 25th percentile for bone age and sex over 6 month period prior to commencement.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 6 months period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

450Growth velocity must be less than 25th percentile for bone age and sex over 12 months prior to commencement.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 12 months prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

451Growth velocity must be below/equal to 25th percentile for bone age and sex prior to commencement over 12 month period.

Reject

1. Patient ineligible as growth velocity must be below or equal to the 25th percentile for bone age and sex prior to commencement over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

452Growth velocity must be greater than 25th percentile for bone age and sex over 12 months prior to commencement.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 12 months prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

453Growth velocity for bone age is below mean growth velocity for untreated TS for girls at recent treatment period.

Reject

1. Patient ineligible as growth velocity for bone age must be at or above the mean growth velocity for untreated Turner Syndrome for girls at the recent treatment period.

2. If data has been incorrectly answered, amend the answer to proceed.

454Previous Treatment Dose is not provided.

Reject

1. Previous Treatment Dose is required for assessment.

2. If data has been incorrectly answered, amend the answer to proceed.

3. Please contact your software vendor if Previous Treatment Dose has not been requested.

455Uncontrolled morbid obesity must be less than 200% of Ideal Body Weight for height and sex.

Reject

1. Uncontrolled morbid obesity must be less than 200% of the IBW for height and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

456Skeletal maturity date is not provided.Information
457Prescribed number of repeats cannot be greater than 1.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

459Cannot have duplicate assessing rule IDs.

Reject

1. Only 1 assessing rule ID can be allocated to a Growth Hormone treatment condition combination.

2. Please contact your software vendor.

460Weekly Dose or Previous Treatment Dose could not be found.

Reject

1. The Weekly Dose or Previous Treatment Dose is missing and is required for assessment.

2. Please contact your software vendor.

461Mandatory data is not provided or correct.

Reject

1. Mandatory data is required for assessment.

2. Please contact your software vendor.

462No valid reference record is found.

Reject

1. An issue with the reference record has been found.

2. Please contact your software vendor.

464Patient must maintain or improve height percentile for age and sex for recent treatment period.Information
465Height percentile must increase with reference to untreated PWS Standards for age and sex over 6 month period.Information
466Patient has not maintained or improved BMI for the most recent treatment period.Information
467Patient has not maintained or improved weight SDS for age and sex for the most recent treatment period.Information
468Patient has not maintained or improved BMI SDS for age and sex for the most recent treatment period.Information
469Patient has not maintained or improved waist circumference for the most recent treatment period.Information
470Patient has not maintained or improved waist/height ratio for the most recent treatment period.Information
471Chronological age is less than 12 years or bone age is less than 10 years.Information
472Chronological age is less than 10 years or bone age is less than 8 years.Information
473Chronological age prior to commencement was less than 12 years or bone age was less than 10 years.Information
474Chronological age prior to commencement was less than 10 years or bone age was less than 8 years.Information
475Height SDS has not increased for chronological age and sex for the most recent treatment period.Information
476Growth velocity is less than 4cm per year for the most recent treatment period.Information
477Growth velocity is less than the 50th percentile for bone age and sex for the most recent treatment period.Information
478Previous Treatment Dose is greater than or equal to <> per week for the most recent treatment period.Information
479Previous Treatment Dose is greater than or equal to <> per week for the most recent treatment period.Information
480Patient was not previously receiving treatment under the indication CR.Information
481Patient was previously receiving treatment under the indication N.Information
482No valid record has been found in the PBS Parameter for this treatment condition combination.

Reject

1. An invalid record has been found in the PBS Parameter for this treatment condition combination.

483The Weekly Dose is invalid

Reject

1. The weekly dose entered is invalid.

2. If weekly dose entered was incorrect, amend the weekly dose and proceed.

484The response to the question can only be ‘Y’ or ‘N’.

Reject

1. An invalid response to a question has been provided.

485Multiple SkipTo values are not allowed within the same tier.

Reject

1. There can only be 1 SkipTo value within the same tier.

486With an OR set of questions, only one question response is required.

Reject

1. There can only be one answer to an 'OR’ set of questions.

487The weekly dose cannot be prescribed both in mg/kg/week and mg/m2/week.

Reject

1. There can only be one weekly dose unit requested per authority application.

2. If incorrect dose unit was entered, amend dose unit to proceed.

3. If there is an issue selecting the correct dose unit, please contact your software vendor for assistance.

498The dosage entered cannot be more than <>.

Warning

1. Dose entered is not eligible.

2. If incorrect dose was entered, amend dose to proceed.

499The maximum number of re-issues has already been achieved.

Reject

1. This application cannot be re-issued as it has reached the maximum number of re-issues.

2. Please call 1800 700 270 (between 8am-5pm EST Monday to Friday)

500The authority prescription number is invalid.

Warning

1. The authority prescription number may be invalid.

2. Check the number entered and amend to proceed.

501Authority application has been re-issued and cannot be cancelled.

Reject

1. The application cannot be cancelled as it has been re-issued.

2. Please contact your software vendor for assistance.

502Authority has been re-issued in the past and cannot be adjusted.

Reject

1. The application has been re-issued in the past and cannot be adjusted.

2. A new authority application is required.

503No valid parameter record found.

Reject

1. There is an issue finding the weekly dose record.

2. Please contact your software vendor for assistance.

504Authority is at a status of ‘Re-Issued’ and cannot be adjusted.

Reject

1. The application has been re-issued and cannot be adjusted.

2. A new authority application is required.

505Bone age is not provided.

Reject

1. Patient ineligible as bone age result is required.

2. If data has been incorrectly answered, amend the answer to proceed.

506Bone age result prior to commencement is not provided.

Reject

1. Patient ineligible as bone age result prior to commencement is required.

2. If data has been incorrectly answered, amend the answer to proceed.

507Weekly Dose is not a valid format.

Reject

1. The weekly dose you have provided is not in a valid format.

2. Amend the weekly dose to proceed.

509Bone age result was not provided, some assessing rules were skipped.Information
510Bone age result is 2.5 years or less, some assessing rules were skipped.Information
511This application must be submitted via the HPOS upload or postReject
826The prescribed quantity exceeds maximum allowable days of supply per dispensing for this item, based on specified dose.

Reject

1. The item you have requested has a limit to the number of days of supply per dispensing.

2. Check the quantity you have requested and the dose you have supplied, amend and resubmit the Authority application if necessary.

830Authority is successfully blocked, outstanding repeats are no longer valid for pharmacy supply.

Warning

1. You have successfully blocked any outstanding repeats for this authority request as not valid for pharmacy supply.

2. Any attempts by a pharmacy to supply repeats from this authority on or after the Blocked date will be rejected.

3. The authority can be unblocked by contacting Services Australia on 1800 888 333.

831Your request has not been actioned. Please review the error message(s) below for details.

Warning

Refer to the error message(s) at the relevant field(s) for the reason code text.

832The patient must be recommencing PBS growth hormone treatment with the same drug for the same stated indication.

Reject

1. The patient must be recommencing PBS growth hormone treatment with the same drug for the same stated indication.

2. Ensure the correct treatment phase is being requested.

3. If question has been incorrectly answered, amend the answer to proceed.

833Patient must have previously received PBS-subsidised growth hormone treatment with this drug for this condition.

Reject

1. Patient must have previously received PBS-subsidised growth hormone treatment with this drug for this condition.

2. Ensure the correct treatment phase is being requested.

3. If question has been incorrectly answered, amend the answer to proceed.

834Patient must be treated by the required prescriber type.

Reject

1. Patient must be treated by the required prescriber type.

2. If question has been incorrectly answered, amend the answer to proceed.

835Patient treatment length and response status does not meet criteria.

Reject

1. Patient treatment length and response status does not meet criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

836Patient must be changing between PBS-subsidised somatrogon and somatropin within the same condition (SSSG or BGHD only).

Reject

1. Patient must be changing between PBS-subsidised somatrogon and somatropin within the same condition (SSSG or BGHD only).

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

837Patient must have received non-PBS-subsidised treatment with somatrogon for this condition.

Reject

1. Patient must have received non-PBS-subsidised treatment with somatrogon for this condition.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

838Patient must be recommencing treatment and must be reclassifying the condition from SSSG to BGHD.

Reject

1. Patient must be recommencing treatment and must be reclassifying the condition from SSSG to BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

839Patient must be recommencing treatment and must be reclassifying the condition from BGHD to SSSG.

Reject

1. Patient must be recommencing treatment and must be reclassifying the condition from BGHD to SSSG.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

840Patient must be undergoing continuing treatment and must be reclassifying the condition from SSSG to BGHD.

Reject

1. Patient must be undergoing continuing treatment and must be reclassifying the condition from SSSG to BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

841Patient must be undergoing continuing treatment and must be reclassifying the condition from BGHD to SSSG.

Reject

1. Patient must be undergoing continuing treatment and must be reclassifying the condition from BGHD to SSSG.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

842Reason for inadequate response to treatment does not satisfy current criteria.

Reject

1. Reason for inadequate response to treatment must satisfy criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

843Patient must have had a lapse in treatment.

Reject

1. Patient must have had a lapse in treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

844Patient must be undergoing treatment with only one growth hormone at any given time.

Reject

1. Patient must be undergoing treatment with only one growth hormone at any given time.

2. If question has been incorrectly answered, amend the answer to proceed.

845Bone age prior to commencement is not provided.Reject
846Bone age prior to commencement is not provided.Reject
847Bone age prior to commencement cannot be used to calculate growth velocity percentile for bone age.Information
848Bone age prior to commencement cannot be used to calculate growth velocity percentile for bone age.Reject
849Bone age is not provided.Information
850Bone age cannot be used to calculate growth velocity percentile for bone age.Information
851Growth velocity was not below 25th percentile for bone age and biological sex over 6 month period prior to commencement.Reject
852Growth velocity was not below 25th percentile for bone age and biological sex over 12 month period prior to commencementReject
853Bone age cannot be used to calculate growth velocity percentile for bone age.Reject
854Current height is not at or below the 1st percentile for chronological age and biological sex.Information
855Height prior to commencement was not at or below the 1st percentile for chronological age and biological sex.Reject
856Current height is not above 1st percentile and at or below the 25th percentile for chronological age and biological sex.Reject
857Growth velocity was not above the 25th percentile for bone age and biological sex over 6 month period.Reject
858Growth velocity was not above the 25th percentile for bone age and biological sex over 12 month period.Reject
859Growth velocity was not below the 25th percentile for bone age and biological sex over 6 month period.Reject
860Growth velocity was not below the 25th percentile for bone age and biological sex over 12 month period.Reject
861Height prior to commencement was not above 1st percentile and at or below the 25th percentile.Reject
862Bone age or chronological age was not at or below 2.5 years at commencement.Reject
863Current height is not above the 1st percentile for chronological age and biological sex.Reject
864Height prior to commencement was not above the 1st percentile for chronological age and biological sex.Reject
866Authority assessment result has been set to 'Rejected'.Information
870Authority has been manually assessed.Information
871Growth velocity was not above 25th percentile for bone age and biological sex over 6 month period prior to commencement.Information
872Growth velocity was not above 25th percentile for bone age and biological sex over 12 month period prior to commencementInformation
873Growth velocity was not below 25th percentile for bone age and biological sex over 6 month period prior to commencement.Information
874Growth velocity was not below 25th percentile for bone age and biological sex over 12 month period prior to commencement.Information
875Current height is not at or below the 1st percentile for chronological age and biological sex.Reject
876Height prior to commencement was not at or below the 1st percentile for chronological age and biological sex.Information
877Current height is not above 1st percentile and at or below the 25th percentile for chronological age and biological sex.Information
878Growth velocity was not at or below the 25th percentile for bone age and biological sex over 6 month period.Information
879Growth velocity was not at or below the 25th percentile for bone age and biological sex over 12 month period.Information
880Chronological age is not at or below 2 years.Information
881Annual growth velocity is not at or below 14 cm per year.Information
882Chronological age or bone age is not at or below 2.5 years.Information
883Annual growth velocity is not at or below 8 cm per year.Information
884Height prior to commencement was not above 1st percentile and at or below the 25th percentile.Information
885Growth velocity was not at or below 25th percentile over 6 month period prior to commencement.Information
886Growth velocity was not at or below 25th percentile over 12 month period prior to commencement.Information
887Bone age or chronological age was not at or below 2.5 years at commencement.Information
888Annual growth velocity was not at or below 8 cm per year in the 12 month period prior to commencement.Reject
889Current height is not above the 1st percentile for chronological age and biological sex.Information
890Height prior to commencement was not above the 1st percentile for chronological age and biological sex.Information
891Height prior to commencement was not above the 1st percentile for chronological age and biological sex.Information
892Annual growth velocity was not at or below 14 cm per year in the 12 month period prior to commencement.Information
893Annual growth velocity is not above 14 cm per year.Information
894Chronological age was not at or below 2 years at commencement.Information
895Annual growth velocity is not above 8 cm per year.Information
896Annual growth velocity was not at or below 8 cm per year in the 12 month period prior to commencement.Information
897Annual growth velocity was not above 8 cm per year in the 12 month period prior to commencement.Reject
898Annual growth velocity was not above 14 cm per year in the 12 month period prior to commencement.Information
899<> is invalid as it does not fall between 10-14 months before the Current Data Date.Reject
901The date of prescribing will be updated to today's date. Do you want to submit the authority?Information
902Unable to save. No changes were detected.Error message
978There is a problem with the format of the authority request.

Reject

1. One or more fields in the transaction is invalid.

2. Check the other reason codes that have been returned to identify which fields are invalid.

3. Please correct the fields and resubmit the authority request to Services Australia.

4. If the error reoccurs contact Services Australia on 132 150 quoting code 978.

994Authority process has encountered a system failure.

Error message

1. Please resubmit the transaction to Services Australia.

2. If the error reoccurs please contact Services Australia on 1800 700 199 quoting code 994.

995Services Australia is unable to decrypt the transaction.

Error message

1. Please resubmit the transaction to Services Australia.

2. If the error reoccurs please contact Services Australia on 1800 700 199 quoting code 995.

996The transaction type could not be identified.

Error message

1. The transaction should be an authority application, amend, refer, or cancel type.

2. Please correct and resend the transaction.

3. For further information please contact Services Australia on 132 150 quoting code 996.

999There is a problem with the format of the message.

Error message

1. Please resubmit the message to Services Australia.

2. If the error reoccurs contact Services Australia on 132 150 quoting code 999.

Page last updated: 4 December 2023.
QC 35691