Child Support Collect

Child Support Collect is when you pay child support directly to us, and we then transfer the payments on your behalf to the other person.

There are different options available to make child support payments. Some methods have a small fee.

We can’t stop collecting child support payments unless there’s a stay order in place.

We can do both of the following:

• enforce overdue child support payments
• manage repayments if you’ve paid too much child support.

Pay by credit or debit card

You can make child support payments using a Visa or MasterCard online, over the phone or through the Express Plus Child Support mobile app. Credit card fees will apply.

You’ll need your 16 digit payment reference number on your payer account statement.

Be careful when making child support payments with your credit or debit card online. We won’t ask you to make child support payments using links in emails, text messages or private social media messages.

Online

You can pay online using Government EasyPay.

Pay with Government EasyPay

Only access Government EasyPay using the link on our website. The link on this page is genuine because it’s on our official Services Australia website. Other links to pay child support that are outside of our website may be a scam.

Phone

You can pay over the phone by calling the Child Support Government EasyPay Service.

Express Plus app

You can pay by signing in to the Express Plus Child Support mobile app.

Pay through employer deductions

Your employer can deduct child support payments from your pay.

You need to call us on the Child Support Enquiry Line to organise employer deductions.

You’ll need to use another payment option until this starts.

In limited circumstances you can ask us to stop these deductions. If you need to do this, you can either:

• call the Child Support Enquiry Line
• fill out the Application to stop deductions from salary or wages form.

Pay through deductions to your income support payment

We can deduct your child support from payments you get from us or the Department of Veterans’ Affairs.

Call the Child Support Enquiry Line for more information.

Pay through your bank

You can make child support payments using BPAY or bank transfer.

BPAY®

You can use BPAY® to make payments over the phone or through internet banking.

You will need to include both of the following:

• Biller Code: 201509
• Reference Number: your 16 digit payment reference number with no spaces.

Electronic Funds Transfer (EFT)

Direct credit payments can be made by transferring funds from your account to ours.

You will need to include all of the following:

• Account Name: Services Australia Child Support
• BSB Number: 092009
• Child Support Account Number: 116755
• your 16 digit reference number with no spaces in the description field.

Pay through other options

There are other ways to make child support payments including BillPay, by mail or with foreign currency.

BillPay

You can use BillPay at any Australia Post Office. You’ll need a payment advice slip from your payer account statement.

Mail

Send us an Australian currency cheque or Australian currency money order.

You should do both of the following:

• make the cheque or money order out to Services Australia, Child Support
• include the payment advice slip on your payer account statement.

Send these to:

Foreign currency exchange

You can pay using foreign currency. You must do this through the OFX international money exchange service. Find out more on the OFX website.