Parental Leave Pay privacy notice for customers

This privacy notice outlines how we manage personal information in relation to Parental Leave Pay.

What we collect

We collect information about:

  • you, your partner and your children
  • your employer.

This includes:

  • your name, date of birth, tax file number (TFN) and other identity details
  • contact details such as your address
  • your eligibility for Parental Leave Pay.

Why we collect this information

We collect your personal information to assess your eligibility for Parental Leave Pay.

How we’re authorised to collect your information

We collect, use and disclose your personal information in line with the:

  • Paid Parental Leave Act 2010
  • Privacy Act 1988.

How to view or correct your personal information

If your Centrelink online account is linked to myGov, sign in now to view your information.

Sign in to myGov

Our Privacy Policy has details about how you can access your personal information. It also tells you how you can ask us to correct your information, if it’s wrong.

How to make a complaint or give feedback

If you can’t resolve an issue with the person you’ve been talking to, ask to speak to their supervisor.

Our Privacy Policy outlines how to complain about a breach of the Australian Privacy Principles in the Privacy Act 1988. It also outlines how we deal with such a complaint.

You can make a complaint or give us feedback online or call us on 1800 132 468. You can also write to us at:

Centrelink and Medicare
Services Australia Complaints and Feedback
Reply Paid 7800
Canberra BC ACT 2610

Where to find more information

You can read more about:

  • your right to privacy, including why we collect, use and when we share your information
  • our Privacy Policy, which includes more information about how we handle your personal information.
Page last updated: 5 May 2025.
QC 81153