Your responsibilities when dealing with us.
The moment you step into our service centres or phone our staff, you can expect a level of service that is of a high standard.
We expect you to be respectful and courteous in our service centres and on the phone, to staff and other customers.
- treat others as you would like to be treated
- co-operate with staff
- use an appropriate speaking level and tone
- communicate without using threats, abuse or offensive language
- conduct yourself without using offensive gestures or behaviour.
Our service commitments outline how we will work together to give you options to access available payments and services.
Page last updated: 31 January 2020
This information was printed 13 August 2020 from https://www.servicesaustralia.gov.au/organisations/about-us/our-department/your-responsibilities. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.