Organisational structure

Our structure is designed to ensure that we are delivering the Government's key priorities.

Our structure is current as at 6 September 2021.

You can download our organisation chart or view it below.

Chief Executive Officer

Rebecca Skinner is the Chief Executive Officer.

Deputy Chief Executive Officer, Strategy and Performance

Grant Tidswell is the Deputy Chief Executive Officer.

General Manager, Enterprise Transformation

William Garton is the General Manager responsible for:

  • Tenille Collins – National Manager, Transformation Office.

Chief Data Officer, Data and Analytics

Garrett McDonald is the Chief Data Officer responsible for:

  • John Kalokerinos – National Manager, Data Strategy and Governance
  • Mark Morrison – National Manager, Data Analytics Innovation
  • Matthew Morrison (acting) – National Manager, Business Intelligence and Performance
  • Andrew Woolf – National Manager, Data Engineering.

General Manager, Enterprise Strategy and Governance

Lisa Carmody is the General Manager responsible for:

  • Simon Heath – National Manager, Enterprise Strategy
  • Lucy Vincent – National Manager, Governance
  • Doris Gibb – National Manager, Ministerial and Parliamentary Services
  • Angela Geerdink – National Manager, Performance Priorities and Reporting
  • Vacant – National Manager, Strategic Integration.

General Manager, Communications

Susie Smith is the General Manager responsible for:

  • Daniel Hodgson (acting) – National Manager, Corporate Communications
  • Scott Anderson – National Manager, Marketing Communications
  • Bevan Hannan – National Manager, Media
  • Karen Ploesser, National Manager, myGov Content Strategy and Communications.

Agency Spokesperson

Hank Jongen is the Agency Spokesperson.

General Manager, Face to Face Transformation

Sandy Mamo is the General Manager responsible for:

  • Julie Hockey – National Manager, Face to Face Service Design
  • Bianca Ruut – National Manager, Face to Face Property Implementation
  • Ben Morris (acting) – National Manager, Face to Face Transformation Strategy and Governance.

Deputy Chief Executive Officer, Transformation Projects

Charles McHardie is the Deputy Chief Executive Officer.

General Manager, Enterprise Portfolio Management Office

Karen Harfield is the General Manager responsible for:

  • Vacant – National Manager, Business Architecture and Requirements
  • Caitlin McConachy – National Manager, Enterprise Change Office
  • Michael Devine – National Manager, Enterprise Project Office
  • Leanne McCormick – National Manager, Assurance, Capability and Engagement.

General Manager, Welfare Payment Infrastructure Transformation

Janice Law is the General Manager responsible for:

  • Leigh Allison – National Manager, Welfare Entitlements Transformation
  • Susan Morrison – National Manager, Customer Service Processing Solutions
  • Kylie Boland (acting) – National Manager, WPIT Delivery Management.

General Manager, Health, Aged Care and Veterans Transformation

Stuart Turnbull is the General Manager responsible for:

  • Carol Cao (acting) – National Manager, Health Modernisation Design
  • Kylie Finnigan – National Manager, Health and Veterans Transformation
  • Matt Corkhill – National Manager, Aged Care Transformation.

General Manager, Enhanced myGov

Liz Bundy is the General Manager responsible for:

  • Megan Bunfield – National Manager, Transformation Data and Automation Projects
  • Aaron Wilkins – National Manager, myGov Integrated Services
  • Anthony Barac – National Manager, Telecommunications Services Programme
  • Monita Lal – National Manager, myGov Customer Experience and Engagement.

General Manager, GovERP

Tim Spackman is the General Manager responsible for:

  • Stewart Munro – National Manager, GovERP Provider Hub Design
  • Vacant – National Manager, GovERP Solution Development and Delivery
  • Melinda Gabriel – National Manager, GovERP Cross Government Engagement.

Deputy Chief Executive Officer, Customer Service Design

Kirsty Faichney (acting) is the Deputy Chief Executive Officer.

General Manager, Health Programmes

Jarrod Howard is the General Manager responsible for:

  • Shareez Farouk – National Manager, Pharmaceutical Benefits
  • Pauline O’Neill – National Manager, Population Health
  • Stephen Kelly – National Manager, Medicare and Veterans Health
  • Tom McGoram – National Manager, Health Strategy.

General Manager, Families, Children and Targeted Services

Cathy Toze (acting) is the General Manager responsible for:

  • Tina Anderson– National Manager, Families and Child Care
  • Caroline Manning – National Manager, Child Support Program
  • Tricia Flanagan – National Manager, Deduction and Confirmation
  • Jodi Obst (acting) – National Manager, Targeted Services
  • Tony Piazza – National Manager, Payment Strategies.

General Manager, Working Age Programmes

Brendan Moon is the General Manager responsible for:

  • Eric Harper – National Manager, Participation Multidisciplinary Team
  • Cathrine Stephenson – National Manager, Programme Management and Assurance
  • Ailsa Borwick – National Manager, Employment Income and Single Touch Payroll
  • Juliette Edwards (acting) – National Manager, JobSeeker, Rent and Concessions.

General Manager, Customer Design and Older Australians

Laura Gannon is the General Manager responsible for:

  • Nick Parmeter – National Manager, Partnerships and Customer Insights
  • Jennifer McNeill – National Manager, Service Design and Innovation
  • Jacqui Houghton – National Manager, Aged Care Programmes
  • Katrina Stathis and Patrick Cremen (job-share arrangement) – National Manager, Seniors, Carers and International.

Deputy Chief Executive Officer, Customer Service Delivery

Matt Cahill is the Deputy Chief Executive Officer.

General Manager, Face to Face Services

Tracey Sheather (acting) is the General Manager responsible for:

  • Penny Damianakis (acting) – National Manager, Central NSW
  • Anita-Lee Summers – National Manager, Central Queensland
  • Jane Steinkamp – National Manager, South East Victoria
  • Simon Noble – National Manager, North NSW
  • Katrina Zander – National Manager, Northern Australia
  • John Dunne (acting) – National Manager, Northern Queensland
  • Lynda Milde – National Manager, South Australia
  • Jody Bell – National Manager, South Queensland
  • Robert Meikle (acting) – National Manager, Southern NSW
  • Scott Chant – National Manager, Sydney
  • David Mole – National Manager, Tasmania
  • Stan Neely – National Manager, North West Victoria
  • Leon Russo (acting) – National Manager, Western Australia.

General Manager, Child Support, Indigenous and Tailored Services

Brenton Halliday is the General Manager responsible for:

  • Melissa Brotherson-Clarke (acting) – National Manager, Child Support Smart Centres, VIC and TAS
  • Tara Pamula – National Manager, Child Support Smart Centres, WA, SA and QLD
  • Jo Hase – National Manager, Child Support Smart Centres, NSW and ACT
  • Andrew Dibley (acting) – National Manager, Multicultural and Tailored Services
  • Lauren Callinan – National Manager, Indigenous and Remote Servicing.

General Manager, Smart Centres Operations

Jennifer Rufati is the General Manager responsible for:

  • Kirsty Beecroft (acting) – National Manager, Smart Centres South
  • Louise Hamilton – National Manager, Smart Centres East
  • Denise Craig – National Manager, Smart Centres Central and West
  • Gavin Butcher (acting) – National Manager, Smart Centres North
  • Robert Williams – National Manager, Assessment Services and Smart Centres Coordination
  • Jodie Robinson – National Manager, Social Work Services
  • Paul McNae – National Manager, Service Delivery Partner and Surge Operations
  • Karen Lock – National Manager, Aged Care and Allied Health
  • David Evenden (acting) – National Manager, Delivery Support.

General Manager, Digital Services

Matt Clarke is the General Manager responsible for:

  • Mark Cousins – National Manager, Digital Messaging and Analytics
  • Sherree Thorne (acting) – National Manager, Customer Access
  • James Gargan (acting) – National Manager, Digital Operations
  • Kylie Whiu – National Manager, Digital Engagement.

General Manager, Operations Management

Alastair Glass is the General Manager responsible for:

  • Bo Robertson – National Manager, Operational Planning
  • Kelly Taylor – National Manager, Operational Response
  • Mike Hair (acting) – National Manager, Operational Planning – Health (Medicare).

Deputy Chief Executive Officer, Payments and Integrity

Chris Birrer (acting) is the Deputy Chief Executive Officer.

General Manager, Service Delivery Excellence

Susan Black is the General Manager responsible for:

  • Dale Dawson – National Manager, Business Process
  • Gavin Wolfe – National Manager, Workforce Productivity Improvement
  • Jody Nicholson (acting) – National Manager, Enterprise Quality Process Review.

General Manager, Fraud Control and Investigations

Anthony Seebach is the General Manager responsible for:

  • Danny McQuillen (acting) – National Manager, Intelligence and Investigations
  • Sam Scott (acting) – National Manager, Fraud and Identity Assurance.

General Manager, Compliance Assurance and Debt Operations

Sheree Harrison (acting) is the General Manager responsible for:

  • Jacelle Howell (acting) – National Manager, Compliance and Debt Operations
  • Dan Blackmore (acting) – National Manager, Compliance Programme.

General Manager, Debt Programme, Appeals and Review

Robert Higgins is the General Manager responsible for:

  • Ben Dalton (acting) – National Manager, Debt Programme and Compensation Recovery
  • Julie Ballard (acting) – National Manager, Appeals and Reviews.

General Manager, Debt and Integrity Projects

Jason McNamara is the General Manager responsible for:

  • Robert McKellar – National Manager, Integrity Strategy and Engagement
  • Nicky Bell – National Manager, Debt and Integrity Projects.

Deputy Chief Executive Officer, Vaccination Certificate Delivery Taskforce

Michelle Lees is the Deputy Chief Executive Officer.

General Manager, Health Service Delivery

Danielle Regeling (acting) is the General Manager responsible for:

  • Kylie White – National Manager, Health/COVAX Surge Delivery
  • Sharon Nokelainen (acting) – National Manager, Medicare Delivery
  • Larissa Hinds – National Manager, COVAX Delivery
  • Stuart Brazendale – National Manager, Health Surge Planning and Mobilisation
  • Susan Brooks (acting) – National Manager, Taskforce Implementation Coordination.

Chief Operating Officer, Corporate Enabling

Annette Musolino is the Chief Operating Officer.

General Manager, Corporate and Cross Government Services

Lily Viertmann is the General Manager responsible for:

  • Marc Mowbray-d’Arbela – National Manager, Property and Corporate Support
  • Andrew Rodrigues – National Manager, Audit
  • Vacant – National Manager, Payroll and Corporate Operations
  • Belinda Gloyne – National Manager, Cross Government Services
  • Matt McMahon – National Manager, Security.

Chief Financial Officer

Angela Diamond is the Chief Financial Officer responsible for:

  • Aaron Harper – National Manager, Budget and Financial Management
  • Greg Mitchell – National Manager, Financial Accounting
  • Alison Frewin – National Manager, Financial Systems and Operations
  • Vacant – National Manager, Group and Project Finance Partners
  • Andrew Stephen – National Manager, Procurement.

Chief Counsel, Legal Services

Kathryn Haigh is the Chief Counsel responsible for:

  • David Cooke – General Counsel, Corporate
  • Jeff Derix – General Counsel, Transformation
  • Lisa O’Donnell – General Counsel, Programmes
  • Rachael Clarke – General Counsel, Litigation
  • Kate Wandmaker – General Counsel, Information Access.

General Manager, People

Michael Nelson is the General Manager responsible for:

  • Adam dell’Aquila (acting) – National Manager, Leadership and Diversity
  • Stephen Cooney – National Manager, Workplace Relations, Safety and Policy
  • Sally Martin – National Manager, HR Support – Service Delivery
  • Patrick Geary (acting) – National Manager, HR Support – Corporate Enabling and ICT
  • Susan Moriarty – National Manager, HR Support – Service Design, Transformation, and Payments and Integrity.

General Manager, Service Delivery Capability

Rachel Houghton is the General Manager responsible for:

  • Karen Lee-Archer – National Manager, Service Delivery Workforce
  • Narelle Cameron – National Manager, Service Delivery Faculty.

Chief Information Officer, Technology Services

Peter Qui (acting) is the Chief Information Officer.

General Manager, Technology Strategy and Performance

Matt Smith (acting) is the General Manager responsible for:

  • Mary Coutts (acting) – National Manager, ICT Strategic Sourcing
  • Jennifer Dobell – National Manager, ICT Strategy and Investment Planning
  • Pam Spurr – National Manager, ICT Business Management.

General Manager, Technology Design Services

Fay Flevaras is the General Manager responsible for:

  • Stephen Kirk – National Manager, Architecture Services
  • Jane Crowe – National Manager, ICT Innovation and Design.

General Manager, Infrastructure and Operations Services

Sebastian Hood is the General Manager responsible for:

  • Derek Lawrence – National Manager, Service and Operations Management
  • Pari Gandhi (acting) – National Manager, Enterprise Infrastructure Platforms
  • Vajira Samaranayake – National Manager, Network and Managed Telecommunications Platforms
  • Josh Bosschieter – National Manager, End User Platforms.

General Manager, Experience and Data Services

Lisiane Barao Macleod is the General Manager responsible for:

  • Cristie Romero-Ferre (acting) – National Manager, Customer Experience Delivery
  • Lorraine Hollis – National Manager, Connection, Identity and Authentication
  • Kim Dowling (acting) – National Manager, Applied Intelligence and Data Engineering.

General Manager, Customer Processing Services

Bob Lyons is the General Manager responsible for:

  • Craig Douglass – National Manager, Frontline Processing Services
  • Josh Smith (acting) – National Manager, Customer Relationship Systems
  • Annette Hayes – National Manager, Platform Enabling and Quality.

General Manager, Core Technology Services

Devika Weereratne (acting) is the General Manager responsible for:

  • Graham Archer – National Manager, Families and Pensions Systems
  • Quyen Hoang (acting) – National Manager, Payment, Debt and Child Support Systems
  • Phil Hoyle – National Manager, Health Systems
  • Kylie Marks – National Manager, Shared Core Platform Services
  • Alex McKellar – National Manager, Veterans and DSS Core Systems.

General Manager, Project Delivery Services

Suzanne Aitken is the General Manager responsible for:

  • Elaine Ninham – National Manager, Technology Project Delivery
  • Lisa Kearney – National Manager, Technology Projects Planning and Assurance.

General Manager, Cyber Services

Maria Milosavljevic is the General Manager responsible for:

  • David Lang – National Manager, Cyber Governance and Engagement
  • Glenn Mitchell (acting) – National Manager, Cyber Operations.

Page last updated: 7 September 2021