Our structure is current as at 2 February 2026.
You can download our organisation chart or view it below.
Chief Executive Officer
David Hazlehurst is the Chief Executive Officer.
Chief of Staff
Dale Dawson is the Chief of Staff.
Deputy Chief Executive Officer, Strategy and Performance
Jason Lucchese is the acting Deputy Chief Executive Officer.
Chief Data Officer, Data and Analytics
Tenille Collins is the Chief Data Officer responsible for:
- Heather Ralph – National Manager, Data Strategy and Governance
- Mark Morrison – National Manager, Data Analytics Innovation
- Michelle Saunders (acting) – National Manager, Business Intelligence and Performance
- Michelle Guerin – National Manager, Data Engineering.
Agency Spokesperson
Hank Jongen is the Agency Spokesperson.
General Manager, Communications
Bevan Hannan is the General Manager responsible for:
- Daniel Hodgson – National Manager, Corporate Communications
- Olivia Losoncz (acting) – National Manager, Marketing Communications
- Hannah Passfield – National Manager, Media
- Scott Anderson – National Manager, Digital Communications.
General Manager, Enterprise Strategy and Governance
Pauline O’Neill is the acting General Manager responsible for:
- Simon Heath – National Manager, Enterprise Strategy
- Brian Birt (acting) – National Manager, Performance Priorities and Reporting
- Susanne Lander – National Manager, Ministerial and Parliamentary Services
- Kate Wilson – National Manager, Governance.
General Manager, Enterprise Portfolio Management Office
Kylie Whiu is the General Manager responsible for:
- Karen Ploesser – National Manager, Portfolio Management and Analysis
- Andrew Woolf – National Manager, Portfolio Support and Assurance.
Deputy Chief Executive Officer, Service Delivery Excellence
Lisa Keeling is the acting Chief Customer Officer.
General Manager, Telecommunications Modernisation, Automation and Architecture
Lisa Kearney is the acting General Manager responsible for:
- Zac Drayton (acting) – National Manager, Automation and Artificial Intelligence
- Vanessa Roarty - National Manager, Business and Customer Architecture
- Ryan Forsyth (acting) – National Manager, Customer Contact Management Project
- Jacob Suidgeest (acting) – National Manager, Government Service Delivery Legislation Taskforce.
General Manager, Service Design and Face to Face Transformation
Bianca Ruut is the General Manager responsible for:
- Jennifer McNeill – National Manager, Service Design and Innovation
- Hannah Iacono – National Manager, Face to Face Service Transformation.
General Manager, Service Delivery Optimisation
Brenton Halliday is the General Manager responsible for:
- Belinda Gloyne – National Manager, Business Process and Design
- Richard Sherriff (acting) – National Manager, Digital Messaging, Analytics and Quality
- Katrina Zander – National Manager, Service Delivery Learning.
General Manager, Customer and Staff Digital Programs
Jordan Hatch is the General Manager responsible for:
- Aaron Wilkins – National Manager, Digital Delivery
- Lisa Jansen – National Manager, Digital Product Design
- Damian Tobin – National Manager, Enterprise Innovation
- Ben Morris – National Manager, Staff Systems and Improvements Program.
Deputy Chief Executive Officer, Program Design
Stuart Turnbull is the acting Deputy Chief Executive Officer.
General Manager, Medical Benefits and Veterans
Melissa Haines is the acting General Manager responsible for:
- Ann-Clare Fitzgerald (acting) - National Manager, Medicare
- Moira Campbell – National Manager, Provider
- John Kalokerinos – National Manager, Partnerships and Assurance
- Katrina Gerholt – National Manager, Veterans.
General Manager, Capability and Partnered Programs
Charmaine Smith is the acting General Manager responsible for:
- Monique Warren (acting) – National Manager, Digital Health
- Rachel Macaulay (acting) – National Manager, Pharmaceutical Benefits
- Sylvia Neves (acting) – National Manager, Partnered Programs and Design
- Caz Joyce (acting) – National Manager, Transactional Payment Capability.
General Manager, Care and Support
Monita Lal is the General Manager responsible for:
- Jo Hase – National Manager, Seniors and Ageing
- Kathy Volkert – National Manager, Aged Care Projects
- Javier Ribalta – National Manager, Disability and Carers
- Peta Martyn – National Manager, Social Security Cross Programs.
General Manager, Communities
Cathy Toze is the General Manager responsible for:
- John Dunne (acting) – National Manager, Customer Financial Capability
- Anita-Lee Summers – National Manager, Indigenous and Remote Programs
- Anita Bogdanovski (acting) – National Manager, Tailored Programs
- Kenneth Walker – National Manager, Emergency Response
- Ben Gallie – National Manager, Income Management Reform.
General Manager, Families and Participation
Carol Cao is the acting General Manager responsible for:
- Cedric Ingra – National Manager, Student, Parenting and Concession Programs
- Tina Anderson – National Manager, Jobseeker and Participation Programs
- Matt McNeill (acting) – National Manager, Families and Childcare
- Aaron De Reuver (acting) – National Manager, Child Support Program.
Deputy Chief Executive Officer, Product Management and Organisational Reform
Kirsty Faichney is the Deputy Chief Executive Officer.
- Jessica Gear – National Manager, Product Management
- Robert McKellar – National Manager, Product Governance and Support
Chief Information and Digital Officer, Technology and Digital Programs
Charles McHardie is the Chief Information and Digital Officer.
General Manager, Cyber Security
Peter Foley is the acting General Manager responsible for:
- Jagdish Mehra – National Manager, Cyber Strategy, Governance and Engagement
- Zaid Ahmad – National Manager, Cyber Operations
- Jess McLarty (acting) – National Manager, Cyber Engineering, Assurance and Awareness.
General Manager, Architecture Review Taskforce
Derek Byrnes is the General Manager.
General Manager, Infrastructure and Operations
Abhi Kashyap is the acting General Manager responsible for:
- Praphul Palekar – National Manager, Service Operations and Management
- Christopher Wright – National Manager, Core Infrastructure
- Damien Davison (acting) – National Manager, End User Computing
- Daryl Ornsby (acting) – National Manager, Application Infrastructure
- Anthony Barac – National Manager, Telecommunications and Network Engineering.
General Manager, Staff Processing and Enterprise Systems
Bob Lyons is the General Manager responsible for:
- Josh Bosschieter – National Manager, Care Provider Systems
- Annette Hayes – National Manager, Staff Enabling Systems
- Narelle Lovett – National Manager, Enterprise and Payment Systems.
Chief Technology Officer
Claire Roennfeldt is the Chief Technology Officer responsible for:
- Darren Vrettas – National Manager, Enterprise Architecture and Cloud Engineering
- Stacey Whiting – National Manager, Technology Business Management
- Sherree Thorne – National Manager, Technology Workforce Capability and Engagement
- Vandana Singh – National Manager, Technology and Digital Assurance.
General Manager, Data Online Systems and Shared Services
Megan Bunfield is the General Manager responsible for:
- Joanna Zhu – National Manager, myGov and Centrelink Online Systems
- Pari Gandhi – National Manager, Prototyping Identity and Cognitive Services
- Christopher Jasson – National Manager, Data and Automation Engineering
- Penny Limnios – National Manager, DVA ICT Systems
- Matthew Walker – National Manager, DSS ICT Systems.
General Manager, Core Systems
Cristie Romero-Ferre is the General Manager responsible for:
- Andrew McNicol (acting) – National Manager, Health Claims and Payments
- Quyen Hoang – National Manager, Social Security and Payment Systems
- Nicole Rudland – National Manager, Health Directories and Registries
- Sharon McCarter – National Manager, Child Support, Families and Debt Systems.
Chief Operating Officer, Corporate Enabling
Randall Brugeaud is the Chief Operating Officer.
General Manager, Corporate and Cross Government Services
Teresa Blair is the General Manager responsible for:
- Stuart Brazendale – National Manager, Property and Corporate Support
- Sally Bond – National Manager, Audit
- Melinda Gabriel – National Manager, Payroll and Corporate Operations
- Susan Goldsmid – National Manager, Security
- Andrea Jones – National Manager, Cross Government Services
- Julie Ballard – National Manager, Face to Face Property Transformation.
Chief Financial Officer
Angela Diamond is the Chief Financial Officer responsible for:
- Doug Rutherford – National Manager, Budget and Financial Management
- Adrian Bernroider – National Manager, Financial Accounting
- Mark Perry (acting) – National Manager, Financial Systems and Operations
- Michelle Robinson – National Manager, Group Financial Management
- Alison Frewin – National Manager, Procurement
- Chris Flinders – National Manager, Technology Sourcing.
Chief Counsel, Legal Services - Corporate
David Cooke is the Chief Counsel responsible for:
- Debbie Hayer (acting) – National Manager, Privacy and Personal Information Release
- Lisa O’Donnell – General Counsel, Corporate Services Legal
- Alana Jessep (acting) and Hannah Holswilder (acting) – General Counsel, FOI and Reviews.
Chief Counsel, Legal Services - Customer
Cody Smith is the Chief Counsel responsible for:
- Matthew Simpson (acting) – General Counsel, Program Advisory Legal
- Marian Agbinya – General Counsel, Litigation
- Steph Robbie (acting) – General Counsel, Digital and Privacy Legal
General Manager, Workforce Capability
Danielle Regeling is the General Manager responsible for:
- Michelle Kinmonth – National Manager, Workforce Optimisation
- Goran Stojanovski – National Manager, Recruitment and Onboarding
- Jacqui Houghton – National Manager, Learning and Development
- Jade Cordell – National Manager, Workforce Strategy and Planning
- Julia Taylor – National Manager, Continuous Improvement and Efficiency.
General Manager, Wellbeing and HR Support
Sally Martin is the General Manager responsible for:
- Patrick Geary – National Manager, Health and Safety
- Stephen Cooney – National Manager, Workplace Relations
- Ben Bolt – National Manager, HR Support.
Deputy Chief Executive Officer, Payments and Integrity
Chris Birrer is the Deputy Chief Executive Officer.
General Manager, Legal Compliance and Remediation
Rachael Clarke is the General Manager responsible for:
- Dan Blackmore – National Manager, Legal Compliance and Remediation Strategy
- Sam Holcombe – National Manager, Legal Compliance and Remediation Operations.
General Manager, Payment Assurance Program and Appeals
Lauren Callinan is the General Manager responsible for:
- Jason Kallus – National Manager, Integrity Transformation
- Shaun Thomas – National Manager, Debt and Compensation Program
- Sheree Harrison – National Manager, Appeals
- Matt McMahon – National Manager, Payment Accuracy.
General Manager, Payment Assurance and Recovery Operations
Susan Black is the General Manager responsible for:
- Rosanna Arena – National Manager, Payment Assurance Operations
- Sidesh Naikar – National Manager, Debt and Compensation Recovery Operations.
General Manager, Fraud Control and Investigations
Peter Timson is the General Manager responsible for:
- Barb Smith – National Manager, Fraud Investigation
- Penny Damianakis – National Manager, Fraud and Identity Assurance
- Sharna Bartley – National Manager, Intelligence
- Luke Morrish – Internal Integrity Taskforce.
Deputy Chief Executive Officer, Customer Service Delivery
Bo Robertson is the Deputy Chief Executive Officer.
General Manager, Operations Management
Symone Andersen is the acting General Manager responsible for:
- Inga Petkovich – National Manager, Operational Planning - Social Security
- Sharna Bucher – National Manager, Operational Planning - Health, Integrity and Child Support
- Renee Kennett – National Manager, Operational Response
- Jodie Watson (acting) – National Manager, Operational Support
- Mark Cousins – National Manager, Telephony Operations Transition.
General Manager, Smart Centres Operations
Rhona Macpherson is the General Manager responsible for:
- Liberty Davies – National Manager, Smart Centres VIC Metro
- Leah Stapleton (acting) – National Manager, Smart Centres NSW Metro and Central
- Lynda Milde – National Manager, Smart Centres SA and WA
- David Collett (acting) – National Manager, Smart Centres Regional QLD and NT
- Liam Barry – National Manager, Smart Centres Regional VIC and TAS
- Michael Pohl – National Manager, Smart Centres Regional NSW and ACT
- Shannan Griffiths (acting) – National Manager, Smart Centres East Coast
- Belinda Willoughby (acting) – National Manager, Smart Centres QLD Metro.
General Manager, Health Service Delivery
Ursula Carolyn is the General Manager responsible for:
- Lara Baxter – National Manager, Health Zone NSW, ACT and TAS
- Jenna Barnes – National Manager, Health Zone SA and VIC
- Denise Craig – National Manager, Health Zone QLD and WA.
General Manager, Face to Face Services
Robert Williams is the General Manager responsible for:
- Jacelle Howell – National Manager, Central and Northern Queensland
- Simon Noble – National Manager, North West NSW
- Jarrad Edge – National Manager, Service Zone South and Northern Australia
- Kerrie Brian – National Manager, South East Victoria
- Jody Nicholson – National Manager, South West NSW
- Susan Morrison – National Manager, Southern Queensland
- Narelle Townsend – National Manager, Sydney Metropolitan
- James Gargan – National Manager, Tasmania and North West Victoria
- Steven Farrell – National Manager, Western Australia.
General Manager, Child Support and Tailored Services
Jodie Robinson is the General Manager responsible for:
- Wendy Thompson (acting) – National Manager, Child Support Smart Centres QLD, TAS and VIC
- Nerissa Doverty – National Manager, Child Support Smart Centres WA, SA, NSW and ACT
- Miriam Mackintosh (acting) – National Manager, Assessment Services
- Louise Hamilton – National Manager, Multicultural and Tailored Services
- Lauren Hawkins (acting) – National Manager, Social Work Services
- Alice Chivell – National Manager, Community Engagement Servicing Redesign.