Organisation structure

Our structure is designed to ensure that we are delivering the Government's key priorities such as service delivery reform.

Our structure is current as at 10 February 2020.

You can download our organisation chart or view it below.

Chief Executive Officer

Amanda Cattermole is the Interim Chief Executive Officer.

Chief Transformation Officer, Transformation

John Murphy is the Chief Transformation Officer.

General Manager, Business Transformation

Greg Divall is the General Manager responsible for:

  • John Kilner – National Manager, Business Design and Architecture
  • Leanne McCormick – National Manager, Commercial Partnerships and Engagement
  • Larissa Hinds – National Manager, DVA Transformation.

General Manager, Enterprise Transformation

Joost de Kock is the General Manager responsible for:

  • Michelle Kinmonth (acting) – National Manager, Transformation Change Management
  • Bianca Ruut – National Manager, Enterprise Project Office.

General Manager, Delivery Modernisation Portfolio

Stephen Planincic is the General Manager responsible for:

  • Christine Kruse (acting) – National Manager, Programme Office
  • Andrew Zorko – National Manager, Project Delivery
  • Aaron Wilkins – National Manager, Data and Digital Projects
  • Susan Morrison – National Manager, Business Transformation
  • Leigh Allison (acting) – National Manager, Entitlement Calculation Engine.

General Manager, Health Strategy

Nick Henderson (acting) is the General Manager responsible for:

  • Stuart Turnbull – National Manager, Health Modernisation Strategy
  • Kylie Finnigan (acting) – National Manager, Health Transformation Delivery.

General Manager, Services Australia Portfolio

Chris Horsley is the General Manager.

Deputy Chief Executive Officer, Customer Service Delivery

Michelle Lees is the Deputy Chief Executive Officer.

General Manager, Face to Face Services

Sandy Mamo (acting) is the General Manager responsible for:

  • Tricia Flanagan – National Manager, Central NSW
  • Anita-Lee Summers – National Manager, Central Queensland
  • Jane Steinkamp – National Manager, South East Victoria
  • Simon Noble (acting) – National Manager, North NSW
  • Katrina Zander – National Manager, Northern Australia
  • Ashley Morgan (acting) – National Manager, Northern Queensland
  • Brenton Halliday – National Manager, South Australia
  • Jody Bell – National Manager, South Queensland
  • Tracey Sheather – National Manager, Southern NSW
  • Scott Chant – National Manager, Sydney
  • David Mole – National Manager, Tasmania
  • Leigh Russell (acting) – National Manager, North West Victoria
  • Kylie White (acting) – National Manager, Western Australia.

General Manager, Child Support, Indigenous and Tailored Services

Michelle Kelly is the General Manager responsible for:

  • Stuart Brazendale – National Manager, Child Support Smart Centres, VIC and TAS
  • Tara Pamula – National Manager, Child Support Smart Centres, WA, SA and QLD
  • Bruce Young – National Manager, Child Support Smart Centres, NSW and ACT
  • Jan Bailey – National Manager, Multicultural and Tailored Services
  • Lauren Callinan – National Manager, Indigenous and Remote Servicing.

General Manager, Smart Centres Operations

Stan Neely (acting) is the General Manager responsible for:

  • Brendan Blandford (acting) – National Manager, Smart Centres South
  • Louise Hamilton – National Manager, Smart Centres East
  • Denise Craig – National Manager, Smart Centres Central and West
  • Narelle Cameron – National Manager, Smart Centres North
  • Robert Williams – National Manager, Assessment Services and Smart Centres Coordination
  • Caroline Manning (acting) – National Manager, Social Work Services.

General Manager, Operations Management

Jennifer Rufati is the General Manager responsible for:

  • Gavin Wolfe – National Manager, Operational Planning
  • Perdi Mitchell – National Manager, Operational Performance.

General Manager, Service Delivery Excellence

Mark le Dieu is the General Manager responsible for:

  • Mark Cousins – National Manager, Operational Analytics
  • Lucas Carr (acting) – National Manager, Business Process and Change
  • Sue Kitchin – National Manager, Workforce Productivity Improvement
  • Craig Kelly – National Manager, Operational Projects.

General Manager, Health Service Delivery

Susan Black is the General Manager responsible for:

  • Mike Hair (acting) – National Manager, Aged Care and Allied Health
  • Karen Lock – National Manager, Delivery Support
  • Danielle Regeling – National Manager, Medicare Delivery.

General Manager, Emergency Programme Management

Matt Clarke (acting) is the General Manager responsible for:

  • Angela Ford (acting) – National Manager, Emergency Programme Management
  • Kelly Taylor (acting) – National Manager, Emergency Reporting and Operations Management.

General Manager, Emergency Recovery Coordination

Karen Harfield is the General Manager.

Deputy Chief Executive Officer, Customer Service Design

Russell Egan (acting) is the Deputy Chief Executive Officer.

Chief Data Officer

Maria Milosavljevic is the Chief Data Officer responsible for:

  • John Kalokerinos – National Manager, Data Strategy and Governance
  • Mark Morrison – National Manager, Data Analytics Innovation
  • Soraya Weber – National Manager, Data and Analytics Engagement.

General Manager, Health and Aged Care Programmes

Steve Farrell (acting) is the General Manager responsible for:

  • Vanessa Beck – National Manager, Aged Care Programmes
  • Shareez Farouk – National Manager, Pharmaceutical Benefits
  • David Evenden (acting) – National Manager, Population Health
  • Stephen Kelly – National Manager, Medicare and Veterans Health
  • Tony Piazza – National Manager, Systems and Reporting.

General Manager, Families, Child Support and Veterans

Kirsty Faichney is the General Manager responsible for:

  • Tina Anderson (acting) – National Manager, Families Support and Emergencies.
  • Cathy Toze (acting) – National Manager, Child Support Program
  • Austin Stone (acting) – National Manager, Deduction and Confirmation
  • Katrina Stathis and Patrick Cremen (job-share arrangement) – National Manager, Seniors, Carers and International.

General Manager, Customer Outcomes

Maree Bridger is the General Manager responsible for:

  • Mitchell Cole – National Manager, Voice of the Customer
  • Lisiane Barao Macleod – National Manager, Customer Lifecycle
  • Jacinda Still – National Manager, Customer Values.

General Manager, Social Services and Welfare Programme

Debbie Mitchell is the General Manager responsible for:

  • Laura Gannon – National Manager, Participation Multidisciplinary Team.
  • Rhonda Morris – National Manager, Programme Management and Assurance
  • Ailsa Borwick – National Manager, Employment Income and Single Touch Payroll
  • Brendan Moon – National Manager, Multicultural and Rural Programmes.

Chief Information Officer

Michael McNamara is the Chief Information Officer.

Mitchell White (acting) – National Manager, Cyber Security reports directly to the Chief Information Officer.

General Manager, Architecture and Innovation

Garrett McDonald (acting) is the General Manager responsible for:

  • Shane McLeod – National Manager, Enterprise Architecture
  • Alan Hilder (acting) – National Manager, ICT Product Architecture.

General Manager, ICT Strategy and Implementation

Suzanne Aitken is the General Manager responsible for:

  • Helen Peel – National Manager, PMO and Business Relationship Management
  • Anthony Barać – National Manager, Vendor Management
  • Pam Spurr – National Manager, ICT Quality Assurance
  • Belinda Gloyne – National Manager, ICT Shared Services.

General Manager, Brisbane Delivery Centre

Bob Lyons is the General Manager responsible for:

  • Daniel Ramos (acting) – National Manager, Technology Delivery and Solutions
  • Josh Bosschieter – National Manager, Business Enablement and Quality
  • Craig Douglass – National Manager, Core Solutions and Capability.

General Manager, Production Systems Delivery Centre

Peter Qui is the General Manager responsible for:

  • Graham Archer – National Manager, Families and Pensions Systems
  • Phil Hoyle (acting) – National Manager, Employment, Payment and Child Support Systems
  • Elaine Ninham – National Manager, Health Systems
  • Alex McKellar (acting) – National Manager, Digital Business Solutions
  • Dayne Da Pozzo – National Manager, IT Operations
  • Tracey Wode (acting) – National Manager, Corporate and Data Services.

General Manager, Adelaide Delivery Centre

Matt Smith (acting) is the General Manager responsible for:

  • Denise Lanyon – National Manager, Professional Services
  • Maurice Savelli – National Manager, Applications Delivery and Analytics
  • Josh Smith (acting) – National Manager, Applications Delivery Social Services.

General Manager, Canberra Delivery Centre

Dale Naughton (acting) is the General Manager responsible for:

  • Kylie Marks (acting) – National Manager, Child Care Subsidy Systems
  • Jane Crowe (acting) – National Manager, Shared Services Applications Delivery
  • Megan Bunfield – National Manager, Online Services
  • Lorraine Hollis – National Manager, Digital Services and Corporate Systems.

General Manager, ICT Infrastructure

Brynten Taylor (acting) is the General Manager responsible for:

  • Derek Byrnes – National Manager, Service Operations
  • Abhi Kashyap (acting) – National Manager, Infrastructure and Applications Engineering
  • Vajira Samaranayake (acting) – National Manager, Production Support
  • Derek Lawrence – National Manager, ICT Service Management.

General Manager, WPIT ICT

Andrew Larkin is the General Manager responsible for:

  • Devika Weereratne – National Manager, ICT Welfare Payment Transformation
  • Patrick Collins (acting) – National Manager, Future Operational Capability.

Deputy Chief Executive Officer, Payments and Integrity

Annette Musolino is the Deputy Chief Executive Officer.

General Manager, Business Integrity

Damian West is the General Manager responsible for:

  • Kate Buggy – National Manager, Taskforce Integrity and Fraud Investigation
  • Alex Dolan – National Manager, Fraud Control and Assurance.

General Manager, Compliance Assurance

Sheree Harrison (acting) is the General Manager responsible for:

  • Robert McKellar – National Manager, Compliance Risk
  • Bo Robertson – National Manager, Compliance Programme.

General Manager, Debt and Appeals

Anthony Seebach is the General Manager responsible for:

  • Pauline O’Neill – National Manager, Debt Management
  • Deborah Winkler – National Manager, Appeals.

General Manager, Integrity Modernisation

Jason McNamara is the General Manager responsible for:

  • Lara Purdy – National Manager, Integrity Strategy, Engagement and Policy
  • Nicky Bell (acting) – National Manager, Implementation and Operations
  • Tenille Collins (acting) – National Manager, Business Redesign
  • Matt Corkhill – National Manager, Business Systems Development.

Chief Operating Officer, Corporate Enabling

Robert Higgins (acting) is the Chief Operating Officer.

Agency Spokesperson

Hank Jongen is the Agency Spokesperson.

General Manager, Communications

Susie Smith is the General Manager responsible for:

  • Sally Harris – National Manager, Internal Communications
  • Scott Anderson – National Manager, External Communications
  • Bevan Hannan – National Manager, Media.

General Manager, Corporate Operations

Andrew Stephen (acting) is the General Manager responsible for:

  • Robert Towner – National Manager, Property
  • Steve Kirby (acting) – National Manager, Security
  • Jessica Whitlock (acting) – National Manager, Procurement and Records Management
  • Angela Geerdink – National Manager, Corporate Shared Services.

General Manager, People Operations

Carl Princehorn (acting) is the General Manager responsible for:

  • Sally Martin – National Manager, HR Support – Service Delivery
  • Kylie Donovan (acting) – National Manager, HR Support – Corporate Enabling and ICT
  • Doris Gibb – National Manager, HR Support – Service Design, Transformation, and Payments and Integrity
  • Goran Stojanovski – National Manager, Payroll and HR Operations.

General Manager, People Strategy

Ian Fitzgerald is the General Manager responsible for:

  • Owen Livermore – National Manager, Leadership and Diversity
  • Stephen Cooney – National Manager, Workplace Relations, Safety and Policy
  • Jennifer Dobell – National Manager, Workforce Strategy.

General Manager, Governance, Audit and Risk

Julia Pickworth is the General Manager responsible for:

  • Angela Barrett – National Manager, Agency Strategy and Secretariat
  • Shona Batge (acting) – National Manager, Ministerial and Parliamentary Services
  • Joe Castellino – National Manager, Strategic Policy and Cabinet
  • Marc Mowbray-d’Arbela – National Manager, Performance Priorities and Reporting
  • Andrew Rodrigues – National Manager, Audit.

Chief Financial Officer

Angela Diamond is the Chief Financial Officer responsible for:

  • Kari Ahmer – National Manager, Budget and Financial Management
  • Greg Mitchell – National Manager, Financial Accounting
  • Timothy Riley (acting) – National Manager, Financial Systems and Operations
  • Alison Frewin – National Manager, Group and Project Finance Partners.

Chief Counsel, Legal Services

Tim French (acting) is the Chief Counsel responsible for:

  • Elise Poiner – General Counsel, Commercial Law and Customer Compensation
  • Jeff Derix – General Counsel, Business Transformation Legal
  • Lisa Keeling – General Counsel, Programme Advice and Privacy
  • Rachael Clarke (acting) – General Counsel, Litigation and Information Release
  • Kate Wandmaker (acting) – General Counsel, Employment Law and Freedom of Information.

General Manager, Agency Transition

Craig Storen is the General Manager.

Page last updated: 10 February 2020