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We manage gifts and benefits in line with:
- the Australian Public Service Commission’s Guidance for Agency Heads - Gifts and Benefits
- our own policies and procedures.
Staff don’t accept gifts or benefits where they could present a conflict of interest. Our staff must act impartially at all times.
The list shows accepted gifts and benefits with a value of over $100. We update this list quarterly.
Gifts and benefits for 2025
Gifts and benefits from 1 January to 31 March 2025
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 27/02/2025 | Customer | National Manager, Service Zone Sydney Metropolitan | Two boxes of chocolates | Appreciation Gift | $120.00 |
| 07/02/2025 | Telstra | National Manager, Telecommunications and Network Engineering Branch | Two tickets to event as attendees | Australian Information Industry Association (AIIA) - Canberra Manager’s Forum Celebrating International Women’s Day | $275.20 |
| 20/01/2025 | Fast IDentity Online (FIDO) Alliance | National Manager, Digital Delivery Branch | Ticket to event as attendee | FIDO Alliance Asia-Pacific (APAC) Summit | $750.00 |
| 16/01/2025 | Australian National University (ANU) | Agency head, Services Australia Chief Operating Officer, Corporate Enabling Group | Two tickets to event as attendees | ANU Management Program 2024 Graduation Dinner | $240.00 |
Gifts and benefits Standing Disclosure for Airline Memberships
| Date recorded | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| April 2025 | Qantas Airways Ltd | Jarrod Howard | Chairman’s Lounge membership | N/A | N/A |
| February 2025 | Qantas Airways Ltd | Angela Diamond | Chairman’s Lounge membership | N/A | N/A |
| January 2025 | Qantas Airways Ltd | Jonathon Thorpe | Chairman’s Lounge membership | N/A | N/A |
| October 2024 | Qantas Airways Ltd | David Hazlehurst | Chairman’s Lounge membership | N/A | N/A |
| October 2024 | Qantas Airways Ltd | Randall Brugeaud | Chairman’s Lounge membership | N/A | N/A |
| October 2024 | Qantas Airways Ltd | Susie Smith | Chairman’s Lounge membership | N/A | N/A |
| October 2024 | Qantas Airways Ltd | Chris Birrer | Chairman’s Lounge membership | N/A | N/A |
| October 2024 | Qantas Airways Ltd | Kirsty Faichney | Chairman’s Lounge membership | N/A | N/A |
| January 2024 | Virgin Australia Airlines Pty Ltd | Charles McHardie | Beyond Lounge membership | N/A | N/A |
| December 2023 | Qantas Airways Ltd | Charles McHardie | Chairman’s Lounge membership | N/A | N/A |
Gifts and benefits for 2024
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 11/12/2024 | Australian National University | Chief Operating Officer, Corporate Enabling Group | Ticket to event as attendee | Sir Roland Wilson 2025 Commencement Dinner | $175.00 |
| 21/11/2024 | The Hon Bill Shorten MP | Agency head, Services Australia Deputy CEO, Strategy and Performance | Drinks and finger food for 6 attendees | Minister Shorten’s Valedictory Event | $606.00 |
| 25/10/2024 | Cisco, Australia | National Manager, Enterprise Architecture Branch | Single day conference pass | Cisco Live 2024, Melbourne-Networking Innovation Summit, 11 November 2024 | $900.00 |
| 17/10/2024 | Australian National University | Chief Operating Officer, Corporate Enabling Group | Ticket to event as attendee | Sir Roland Wilson Secretaries Dinner* | $185.00 |
| 14/10/2024 | Customer | National Manager, Service Zone South East VIC | Perfume | Appreciation Gift | $122.00 |
| 02/10/2024 | Trans-Tasman Business Circle, Australia | Chief of Staff, Services Australia | Ticket to event as attendee | Trans-Tasman Business Circle event | $140.00 |
| 02/10/2024 | IBM, Australia | General Manager, Infrastructure and Operations | Ticket to event as attendee | Trans-Tasman Business Circle Event | $140.00 |
| 30/09/2024 | FST Media, Australia | General Manager, Technology Strategy Business and Architecture | Ticket to event as attendee | Future of Federal Government Summit | $150.00 |
| 19/08/2024 | ConceptSix, Australia | National Manager, Student, Parenting and Concession Programs | Ticket to event as attendee | AIIA - Canberra Manager’s Forum for the CEO | $141.10 |
| 19/08/2024 | Australian Information Industry Association (AIIA) | Agency head, Services Australia | Bottle of wine | AIIA - Canberra Manager’s Forum, keynote speaker | $216.00 |
| 12/08/2024 | Amazon Web Services, Australia | General Manager, Customer and Staff Digital Programs | Ticket to event as attendee | AIIA - Canberra Manager’s Forum for the CEO | $202.99 |
| 16/07/2024 | ConceptSix, Australia | National Manager, Aged Care Programs | Ticket to event as attendee | AIIA - Canberra Manager’s Forum for the CEO | $157.00 |
| 15/07/2024 | Adobe, Australia | Deputy CEO, Service Delivery Excellence | Ticket to event as attendee | AIIA - Canberra Manager’s Forum for the CEO | $202.99 |
| 30/06/2024 | Palo Alto, Australia | General Manager, Infrastructure and Operations | 2 tickets to event as attendee | AIIA Address, Canberra Manager’s Forum | $405.98 |
| 18/03/2024 | IQPC Australia | National Manager, Cross Government Services Branch | Ticket to event as attendee | 27th Annual Shared Services and Outsourcing Week | $999.00 |
| 09/02/2024 | Ethnolink, Australia | National Manager, Strategy and Communications Branch | 2 General Attendance tickets to event | Ethnolink, Australia, Multicultural Summit | $598.00 |
| 04/02/2024 | IBM Technology, Australia | General Manager, Infrastructure and Operations | Ticket to event as attendee | International Women’s Day AIIA Lunch | $199.00 |
| 31/01/2024 | Australian Computer Society (ACS) | Chief Information and Digital Officer, Technology and Digital Programs Group | Ticket to event as attendee | Australian Computer Science Society, Industry Event - guest speaker | $110.00 |
| 08/01/2024 | Customer | National Manager, Service Zone South East VIC | 2 bottles of cognac | Gift of appreciation | $168.00 |
*Event was not attended due to personal reasons.
Gifts and benefits for 2023
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 08/11/2023 | FSTGov Australia | National Manager, Staff Enabling Systems Branch | 3 tickets to a one-day conference, $295 each | 9th Annual FST Government Australia Summit 2023 | $885.00 |
| 30/10/2023 | International Delegation from Seoul Metropolitan Government, South Korea | National Manager, Governance Branch | 3 winter scarves, $50 each 3 porcelain good luck cats, $50 each | International Delegation from Seoul Metropolitan Government, South Korea | $300.00 |
| 23/10/2023 | McKinsey & Company | National Manager, Learning and Development Branch | 2 half-price tickets to McKinsey’s Rising Leaders Forum 2023 | A 4-day Rising Leaders Forum held in October 2023 | $5,000.00 |
| 08/10/2023 | Dell Technologies, Australia | National Manager, Core Infrastructure Branch | Morning tea for 60 Services Australia staff | To celebrate the completion of a gateway refresh | $410.00 |
| 13/09/2023 | Customer | National Manager, Service Zone Southern QLD | Appreciation gift | Boxes of chocolates for staff to share. Accepted to avoid offence. | $140.00 |
| 12/09/2023 | Customer | National Manager, Service Zone North West NSW | Appreciation gift | A bunch of flowers in a ceramic vase for staff to share. | $150.00 |
| 05/09/2023 | Customer | National Manager, Service Zone Southern QLD | Appreciation gift | Food platters for staff to share. Accepted to avoid offence. | $150.00 |
| 14/07/2023 | Executive Central | General Manager, Service Delivery Optimisation Division | One ticket | Coaching Academy program | $5,800.00 |
| 26/06/2023 | IBM and Palo Alto Networks | National Manager, Core Infrastructure Branch | Morning tea for 100 Services Australia staff | To celebrate the completion of system and gateway migrations | $1,210.00 |
| 23/06/2023 | Terrapinn | National Manager, Enterprise Architecture Branch | One ticket to Tech in Government conference | A 2-day Tech in Government conference held in August 2023 | $195.00 |
| 20/03/2023 | NextMedia | General Manager, Data Online Systems Division | 2 tickets to award ceremony, $379.50 each | Finalist iTnews Benchmark Awards 2023 | $759.00 |
| 07/03/2023 | IBM Technology | National Manager, Enterprise Architecture Branch | Ticket to event as attendee | International Women’s Day AIIA lunch | $140.00 |
Gifts and benefits for 2022
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 7/11/2022 | KPMG | General Manager, Technology Business Management Division | Ticket to a one-day conference | Trans Tasman Business Circle event | $200.00 |
| 3/11/2022 | FSTGov Australia | Chief Information and Digital Officer, Technology and Digital Programmes Group | 7 tickets to one-day conference, $295 each | 8th Annual FST Government Australia 2022 Summit | $2,065.00 |
| 3/11/2022 | FSTGov Australia | General Manager, Staff Processing Systems Division | Attendee door prize at conference | Drone was received from prize draw at the FST Conference | $239.00 |
| 2/11/2022 | Garth Hamilton (Federal Member for Groom) | National Manager, Service Zone Southern Queensland | Appreciation gift | Gift of 4 bunches of flowers and chocolates for staff to share | $130.00 |
| 20/10/2022 | IBM Technology | National Manager, Enterprise Architecture Branch | Ticket to a one-day conference | Trans Tasman Business Circle event | $200.00 |
| 20/10/2022 | Telstra | National Manager, Cyber Operations Branch | 7 conference tickets, $105 each | 7 tickets to Technology in Government event | $735.00 |
| 7/10/2022 | Verizon | National Manager, Cyber Capabilities Branch | Conference | 2022 Women in ICT Annual Dinner Debate | $550.78 |
| 06/09/2022 | FST Government | National Manager, Enterprise Architecture | Ticket to one-day conference | 8th Annual FST Government Australia 2022 Summit | $295.00 |
| 26/08/2022 | SOCAP Australia | National Manager, Multicultural and Tailored Services | $200 Learning and development gift voucher issued | Learning and Development voucher received at the 2022 SOCAP Symposium for answering a question during Quiz time. SOCAP participants were presented with prizes and gifts throughout the symposium | $200.00 |
| 25/08/2022 | Akolade | National Manager, Technology Sourcing Branch | 3 tickets to a 2-day conference | 5th Annual Future of Government Procurement Summit | $7,197.00 |
| 10/08/2022 | FST Government | Enterprise Architecture | Ticket to one-day conference | 8th Annual FST Government Australia 2022 Summit | $295.00 |
| 26/07/2022 | Amazon Web Services | National Manager, Enterprise Architecture | Ticket to complimentary event | Amazon Web Services Summit (Canberra) - A complimentary event designed to help customers to develop the skills to design, deploy, and operate infrastructure and applications. | $500.00 |
| 5/05/2022 | Mossman Elders Network | National Manager, Service Zone Central and Northern Queensland | Tickets to Port Douglas carnival show | Mossman thanking of staff | $138.00 |
| 03/02/2022 | Australian National University (ANU) | General Manager, Digital Programmes | Scholarship for Master of Applied Cybernetics | Full scholarship for a Services Australia staff member to participate in the 2022 Master of Applied Cybernetics program at ANU. The selection of the participant was conducted through a formal Expression of Interest process. Cybernetics is applicable to the delivery of responsible digital transformation within the agency. | $34,560.00 |
| 14/01/2022 | Australian Association of Social Workers | National Manager, Social Work Services Branch | 5 complimentary tickets from Australian Association of Social Workers to attend online social worker professional development webinars, $120 each | Australian Association of Social Workers offered 5 complimentary tickets to social workers within the agency to attend professional development webinars on Developmental trauma: Perspectives on trauma supportive care and relational healing, taking place on 28 January 2022. | $600.00 |
Gifts and benefits for 2021
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 09/12/2021 | Customer | National Manager, Zone South East Victoria | Christmas gift hamper | Customer left hamper to wish staff at the Oakleigh Service Centre a happy Christmas. The gift was declined, however, the customer left it on the ground at the Service Centre and left the office. The items were donated to a local food drive. | $110.00 |
| 02/11/2021 | FSTGov Australia | National Manager, Enterprise Project Office | Pre-event dinner | Dinner on the evening prior to the 2-day FSTGov Seventh Annual Australia Summit. Attendance at the summit dinner provided a chance to network with other attendees, speakers and senior government officials. | $120.00 |
| 21/09/2021 | Quintessential Equity | National Manager, Property and Corporate Support | Flowers | New building owners sent the same gift to all tenants. Retained in staff tea room. | $135.00 |
| 06/09/2021 | University of Technology Sydney | National Manager, Data and Automation Branch | Micro credential online course | Management and Governance of Data Science Initiatives course. Pilot program relevant to staff in research advisory and development team. | $2,400.00 |
| 07/07/2021 | Australian Association of Social Workers | National Manager, Social Work Services Branch | 3 tickets to an association workshop, $180 each | Attendance at the virtual workshop targeted at new social workers to contribute to their learning and development. | $540.00 |
| 24/05/2021 | Customer | Region Manager, Service Zone Southern NSW (Region 3) | Gift basket | Thank you gift from customer. Accepted to avoid offence. | $138.50 |
| 29/04/2021 | Customer | National Manager, Service Zone Central Queensland | Chocolates | Thank you gift from customer. Accepted to avoid offence. | $147.25 |
Gifts and benefits for 2020
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 5/11/2020 | Australian Association of Social Workers | National Manager, Social Work Services Branch | 2 tickets to an association workshop | Attendance at the virtual workshop, ‘Trauma Informed Practice for Young People with Complex Needs’, contributed to the learning and development of staff. | $440.00 |
| 21/04/2020 | Local café | National Manager, Zone Western Australia | Coffee vouchers | Community recognition during peak period for pandemic. Shared amongst whole office. | $150.00 |
| 17/04/2020 | Anonymous member of public | National Manager, Zone Western Australia | Food, assorted snacks | Community recognition during peak period for pandemic. Perishable items shared amongst staff of $71.20 in value. Non-perishable items donated to 2 local charities. | $220.00 |
| 15/04/2020 | Anonymous member of public | Director, Region 4 Zone Western Australia | Food, assorted snacks | Community recognition during peak period for pandemic. Perishable items shared amongst staff of $33.20 in value. Non-perishable items donated to 2 local charities. | $180.00 |
| 1/04/2020 | Domino’s | National Manager, Zone South Queensland | 10 pizza vouchers | Community recognition during peak period for pandemic. Shared amongst whole office. | $250.00 |
| 25/03/2020 | Customer of a local café | National Manager, Zone South Queensland | Coffee | Community recognition during peak period for pandemic. Estimated value represents total coffee gifted to agency customers and staff present in the service centre. | $200.00 |
Gifts and benefits from 18 October to 31 December 2019
| Date received | Giver | Receiver | Gift or benefit | Occasion | Estimated value |
|---|---|---|---|---|---|
| 30/12/2019 | Customer | Service Officer, Zone North West Victoria | Cosmetic items | Gift from customer in thanks for support during difficult time. Gift given to 3 separate staff members. Accepted to avoid offence. Acceptance under review. Gifts donated. | $140.00 |
| 20/12/2019 | Knight Frank | Corporate Support Officer, Zone Northern Queensland | Fruit cake | Christmas gift from building owner. Gift shared amongst staff occupying 3 floors. | $150.00 |
| 11/11/2019 | FST Media | National Manager, Deduction and Confirmation Branch | Ticket to conference | Email sent through mailing list. Attendance was part of an individual’s development, and there was also a benefit for Services Australia. Subsequently, we reimbursed the conference organiser for the full value of the gift. | $324.00 |
| 30/10/2019 | FST Media | National Manager, Online Services Branch | Dinner | Offered to SES attendees. Attendance was part of an individual’s development and of networking benefit. Subsequently, we reimbursed the conference organiser for the full value of the gift. | $130.00 |
| 28/10/2019 | Customer | Social Worker, Social Work Services Branch | One item of clothing, one cosmetic item | Gift from customer in thanks for support during difficult time. Accepted to avoid offence. Staff member donated the gift in November and no longer works for Services Australia. | $119.00 |