Procurement complaint process
Legislation, rules and policy govern our procurement processes.
How to make a complaint
Email Procurement Complaints to make a complaint. When you submit your complaint, include all the following information:
- the procurement title or reference number
- a statement of your complaint and the outcome sought
- information to support your complaint
- details of any resolution attempts
- the conduct that contravenes the relevant Commonwealth Procurement Rule
- how it effects your interests.
What the complaint process is
The complaint process will follow these steps. We’ll:
- receive your complaint through our Procurement Complaints mailbox
- acknowledge your complaint within 2 business days
- investigate your complaint and work with you to resolve it
- let you know if a public interest certificate (PIC) is in place, or relevant to your application.
Then we’ll appoint a delegate not directly involved in the procurement process to:
- review the complaint
- consider recommendations
- notify you of the outcome, including the reason for the decision.
How to get a decision reviewed
If you’re not happy with the outcome of your complaint, you may take it further. To do this, you can contact either the:
Page last updated: 24 September 2020
This information was printed 25 February 2021 from https://www.servicesaustralia.gov.au/organisations/about-us/corporate-publications-and-resources/finances/procurement-complaint-process. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.