Procurement complaint process

How to make a complaint

Email Procurement Complaints to make a complaint. When you submit your complaint, include all the following information:

• the procurement title or reference number
• a statement of your complaint and the outcome sought
• information to support your complaint
• details of any resolution attempts
• the conduct that contravenes the relevant Commonwealth Procurement Rule
• how it effects your interests.

What the complaint process is

The complaint process will follow these steps. We’ll:

• receive your complaint through our Procurement Complaints mailbox
• acknowledge your complaint within 2 business days
• investigate your complaint and work with you to resolve it
• let you know if a public interest certificate (PIC) is in place, or relevant to your application.

Then we’ll appoint a delegate not directly involved in the procurement process to:

• review the complaint
• consider recommendations
• notify you of the outcome, including the reason for the decision.

How to get a decision reviewed

If you’re not happy with the outcome of your complaint, you may take it further. To do this, you can contact either the:

• Commonwealth Ombudsman via their website
• Australian Government Procurement Coordinator via the Department of Finance website
• Federal Courts for complaints subject to the Government Procurement (Judicial Review) Act 2018 on the Federal Register of Legislation website.