Organisational structure

Our structure is designed to ensure that we are delivering the Government's key priorities.

Our structure is current as at 4 September 2023.

You can download our organisation chart or view it below.

Chief Executive Officer

Rebecca Skinner is the Chief Executive Officer.

Deputy Chief Executive Officer, Strategy and Performance

Susie Smith is the Deputy Chief Executive Officer.

Chief Data Officer, Data and Analytics

Garrett McDonald is the Chief Data Officer responsible for:

  • Josh Bosschieter – National Manager, Data Strategy and Governance
  • Mark Morrison – National Manager, Data Analytics Innovation
  • Tenille Collins – National Manager, Business Intelligence and Performance
  • Michelle Guerin – National Manager, Data Engineering.

Agency Spokesperson

Hank Jongen is the Agency Spokesperson.

General Manager, Communications

Bevan Hannan is the General Manager responsible for:

  • Naomi Harvey (acting) – National Manager, Corporate Communications
  • Scott Anderson – National Manager, Marketing Communications
  • Hannah Passfield – National Manager, Media
  • Karen Ploesser – National Manager, myGov Content Strategy and Communications.

Strategic Advisor

Grant Tidswell is the Strategic Advisor, Transformation.

General Manager, Enterprise Strategy and Governance

Lisa Carmody is the General Manager responsible for:

  • Simon Heath – National Manager, Enterprise Strategy
  • Simon Heath – National Manager, Strategic Integration
  • Brian Birt (acting) – National Manager, Performance Priorities and Reporting
  • Susanne Lander – National Manager, Ministerial and Parliamentary Services
  • Michelle Kinmonth – National Manager, Governance.

General Manager, Enterprise Portfolio Management Office

Kylie Whiu (acting) is the General Manager responsible for:

  • Liberty Davies (acting) – National Manager, Enterprise Project Office
  • Leanne McCormick – National Manager, Assurance, Capability and Engagement
  • Andrew Woolf – National Manager, Enterprise Transformation and Change Office.

Deputy Chief Executive Officer, Service Delivery Excellence

Jonathon Thorpe is the Deputy Chief Executive Officer.

General Manager, Telecommunications Services Modernisation

Alastair Glass is the General Manager responsible for:

  • Anthony Barac – National Manager, Telecommunications Services Modernisation Delivery
  • Lisa Kearney – National Manager, Telecommunications Services Modernisation Strategy.

General Manager, Service Delivery Learning and Face to Face Transformation

Julie Hockey (acting) is the General Manager responsible for:

  • Ewa Griffiths (acting) – National Manager, Face to Face Service Design
  • Bianca Ruut – National Manager, Face to Face Property Implementation
  • Ben Morris – National Manager, Face to Face Transformation Strategy and Governance
  • Narelle Cameron – National Manager, Service Delivery Learning Faculty.

General Manager, Service Delivery Optimisation

Susan Black is the General Manager responsible for:

  • Julie Ballard – National Manager, Business Process and Design
  • Jacqui Adams – National Manager, Digital Messaging, Analytics and Quality
  • Kelly Taylor – National Manager, Emergency Response
  • Vanessa Roarty – National Manager, Business and Customer Architecture
  • Kylie Finnigan – National Manager, Automation
  • Jennifer McNeill – National Manager, Service Design and Innovation.

Deputy Chief Executive Officer, Program Design

Kirsty Faichney is the Deputy Chief Executive Officer.

General Manager, Health Programs

Stuart Turnbull is the General Manager responsible for:

  • John Kalokerinos – National Manager, Registers and Assurance
  • Charmaine Smith – National Manager, Pharmaceutical Benefits
  • Peta Martyn – National Manager, Medicare
  • Javier Ribalta – National Manager, Digital Health.

General Manager, Health Delivery Transformation

Brendan Moon is the General Manager responsible for:

  • Carol Cao – National Manager, Provider Transformation
  • Julia Taylor – National Manager, Customer Transformation
  • Moira Campbell – National Manager, Health Design and Complex Payments
  • Monita Lal – National Manager, myGov Project MDT.

General Manager, Older Australians and Veterans

Lauran Gannon is the General Manager responsible for:

  • Cathrine Stephenson – National Manger, Veterans
  • Tina Anderson – National Manager, Aged Care Programs
  • Melissa Haines – National Manager, Seniors, Carers and International
  • Jacqui Houghton – National Manager, Aged Care Projects.

General Manager, Working Age and Pension Programs

Cathy Toze is the General Manager responsible for:

  • Eric Harper – National Manager, Participation Programs and Compliance
  • Juleigh Cook – National Manager, Disability Pension and Parenting Payments
  • Juliette Edwards – National Manager, JobSeeker, Students and Concessions
  • Ben Gallie (acting) – National Manager, Customer Financial Capability.

General Manager, Families, Indigenous and Tailored Programs

Tony Piazza is the General Manager responsible for:

  • Leigh Allison – National Manager, Families and Childcare
  • Jessica Gear – National Manager, Child Support Program
  • Anita Bogdanovski (acting) – National Manager, Tailored Programs
  • Anita-Lee Summers – National Manager, Indigenous and Remote Servicing.

Deputy Chief Executive Officer, Customer Service Delivery

Jarrod Howard is the Deputy Chief Executive Officer.

General Manager, Operations Management

Bo Robertson is the General Manager responsible for:

  • Narelle Townsend (acting) – National Manager, Operational Planning Social Security and Welfare
  • Jo Hase – National Manager, Operational Planning Health, Integrity and Child Support
  • Renee Kennett (acting) – National Manager, Operational Response
  • James Gargan – National Manager, Digital Operations.

General Manager, Smart Centres Operations

Nicky Bell is the General Manager responsible for:

  • Melissa Brotherson-Clarke – National Manager, Smart Centres South
  • Penny Damianakis – National Manager, Smart Centres East
  • Lynda Milde – National Manager, Smart Centres Central and West
  • Jacelle Howell (acting) – National Manager, Smart Centres North
  • Robert Williams – National Manager, Assessment Services and Smart Centre Coordination.

General Manager, Child Support and Tailored Services

Jodie Robinson is the General Manager responsible for:

  • Jane Steinkamp – National Manager, Child Support Smart Centres, VIC and TAS
  • Sharon Nokelainen – National Manager, Child Support Smart Centres, WA, SA and QLD
  • Lara Baxter (acting) – National Manager, Child Support Smart Centres, NSW and ACT
  • Louise Hamilton – National Manager, Multicultural and Tailored Services
  • Alice Chivell (acting) – National Manager, Social Work Services.

National Manager, Service Delivery Integration Project

The National Manager role is vacant.

General Manager, Face to Face Services

Brenton Haliday is the General Manager responsible for:

  • Anthony Creek – National Manager, Central and Northern Queensland
  • Simon Noble – National Manager, North West NSW
  • Katrina Zander – National Manager, Service Zone South and Northern Australia
  • Kerrie Brian – National Manager, South East Victoria
  • Kenneth Walker (acting) – National Manager, South West NSW
  • Susan Morrison – National Manager, Southern Queensland
  • Rosanna Arena (acting) – National Manager, Sydney Metropolitan
  • Stuart Brazendale – National Manager, Tasmania and North West Victoria
  • Denise Craig – National Manager, Western Australia.

General Manager, Health Service Delivery

Rhona MacPherson (acting) is the General Manager responsible for:

  • Jody Bell – National Manager, Health Zone North
  • Mark Cousins – National Manager, Health Zone East
  • Jenna Barnes (acting) – National Manager, Health Zone South
  • Jarrod Edge (acting) – National Manager, Health Zone West.

Deputy Chief Executive Officer, Payments and Integrity

Chris Birrer is the Deputy Chief Executive Officer.

Special Counsel, Royal Commission Response Legal

Rachael Clarke (acting) is the Special Counsel.

National Manager, Royal Commission Response Program

Sheree Harrison is the National Manager.

General Manager, Fraud Control and Investigations

Jason Lucchese is the General Manager responsible for:

  • Leo Lahey – National Manager, Fraud Investigation
  • Lucy Vincent – National Manager, Fraud and Identity Assurance
  • Luke Morrish – National Manager, Intelligence.

General Manager, Payment Assurance Operations

Rachel Houghton is the General Manager responsible for:

  • Sam Holcombe – National Manager, Payment Assurance Operations South East Coast
  • Nerissa Doverty – National Manager, Payment Assurance Operations North East and West Coast
  • Ben Dalton – National Manager, Recovery Operations.

General Manager, Payment Assurance Program and Appeals

Robert Higgins is the General Manager responsible for:

  • Jason Kallus – National Manager, Integrity Transformation
  • Boramin Keo (acting) – National Manager, Debt and Compensation Program
  • Dale Dawson – National Manager, Appeals
  • Terry Dalkos (acting) – National Manager, Payment Accuracy.

Chief Operating Officer, Corporate Enabling

Russell Egan is the Chief Operating Officer.

General Manager, Corporate and Cross Government Services

Matt McMahon (acting) is the General Manager responsible for:

  • Brodie Wootten – National Manager, Property and Corporate Support
  • Andrew Rodrigues – National Manager, Audit
  • Melinda Gabriel – National Manager, Payroll and Corporate Operations
  • Robert McKellar – National Manager, Security
  • Belinda Gloyne – National Manager, Cross Government Services.

Chief Financial Officer

Angela Diamond is the Chief Financial Officer responsible for:

  • Aaron Harper – National Manager, Budget and Financial Management
  • Greg Mitchell – National Manager, Financial Accounting
  • Alison Frewin – National Manager, Financial Systems and Operations
  • Michele Robinson – National Manager, Group Financial Management
  • Chris Flinders – National Manager, Procurement
  • Jessica Whitlock (acting) – National Manager, Technology Sourcing.

Chief Counsel, Legal Services

Jeff Derix is the Chief Counsel responsible for:

  • Nick Parmeter – National Manager, Privacy and Personal Information Release
  • David Cooke – General Counsel, Corporate
  • Mark Woodberry (acting) – General Counsel, Transformation
  • David Reed – General Counsel, Programs
  • Karen Hamilton (acting) – General Counsel, Litigation
  • Lisa O’Donnell – General Counsel, FOI and Ombudsman.

General Manager, People

Danielle Regeling is the General Manager responsible for:

  • Tracey Sheather – National Manager, People Capability
  • Goran Stojanovski – National Manager, People Support - Non-Service Delivery
  • Patrick Geary (acting) – National Manager, People Support - Service Delivery.

General Manager, Workplace Relations

Sally Martin (acting) is the General Manager responsible for:

  • Stephen Cooney – National Manager, Health and Safety
  • Haydee Forster (acting) – National Manager, People Solutions.

General Manager, Workforce Planning

Danielle Regeling is the General Manager responsible for:

  • Lisa Charles – National Manager, Workforce Modernisation.

Chief Information and Digital Officer, Technology and Digital Programs

Charles McHardie is the Chief Information and Digital Officer.

General Manager, GovERP

Lily Viertmann is the General Manager responsible for:

  • Andrea Jones – National Manager, GovERP Provider Hub Design
  • Sharon McCarter – National Manager, GovERP Solution Development and Delivery.

General Manager, Cyber Security

Janice Law is the General Manager responsible for:

  • Narelle Lovett – National Manager, Cyber Enablement
  • David Lang – National Manager, Cyber Operations
  • Kirk Batty – National Manager, Cyber Capabilities.

General Manager, Technology Strategy, Business and Architecture

Derek Byrnes is the General Manager responsible for:

  • Matthew Walker – National Manager, Enterprise Architecture
  • Jane Annear – National Manager, Technology and Digital Assurance
  • Sherree Thorne – National Manager, ICT Innovation and Design
  • Stacey Whiting (acting) – National Manager, Technology Business Management
  • Adam dell’Aquila – National Manager, Technology Business Services.

General Manager, Infrastructure and Operations

Devika Weereratne is the General Manager responsible for:

  • Derek Lawrence – National Manager, Service Operations and Management
  • Vajira Samaranayake – National Manager, Core Infrastructure
  • Abhi Kashyap – National Manager, End User Computing
  • Nicole Rudland – National Manager, Application Infrastructure.

General Manager, Staff Processing Systems

Bob Lyons is the General Manager responsible for:

  • Annette Hayes – National Manager, Care Provider Systems
  • Josh Smith – National Manager, Customer Relationship Systems
  • Ian Gayton (acting) – National Manager, Staff Enabling Systems
  • Maree Christensen – National Manager, Child Care, Corporate and Payment Systems
  • Alex McKellar – National Manager, Veterans and DSS Systems.

General Manager, Data Online Systems

Megan Bunfield is the General Manager responsible for:

  • Pari Gandhi – National Manager, Online Systems
  • Cristie Romero-Ferre – National Manager, Connection, Identity and Authentication
  • Penny Limnios – National Manager, Data and Automation Engineering.

Chief Software Engineer, myGov and Core Systems

Lisiane Barao Macleod is the Chief Software Engineer responsible for:

  • Graham Archer – National Manager, Social Security and Welfare Systems
  • Phil Hoyle – National Manager, Health Systems
  • Quyen Hoang – National Manager, Payment, Debt and Child Support Systems
  • Aaron Wilkins – National Manager, myGov Integrated Services
  • Damian Tobin – National Manager, Digital Product Design.
Page last updated: 4 September 2023.
QC 25636