Organisational structure

Our structure is designed to ensure that we are delivering the Government's key priorities.

Our structure is current as at 6 September 2022.

You can download our organisation chart or view it below.

Chief Executive Officer

Rebecca Skinner is the Chief Executive Officer.

Strategic Advisor, Transformation

Grant Tidswell is the Strategic Advisor.

General Manager, Enterprise Transformation

William Garton is the General Manager responsible for:

  • Andrew Woolf – National Manager, Transformation Office.

Deputy Chief Executive Officer, Strategy and Performance

Susie Smith (acting) is the Deputy Chief Executive Officer.

Chief Data Officer, Data and Analytics

Garrett McDonald is the Chief Data Officer responsible for:

  • Josh Bosschieter – National Manager, Data Strategy and Governance
  • Mark Morrison – National Manager, Data Analytics Innovation
  • Tenille Collins – National Manager, Business Intelligence and Performance
  • Michelle Guerin – National Manager, Data Engineering.

General Manager, Communications

Bevan Hannan (acting) is the General Manager responsible for:

  • Daniel Hodgson – National Manager, Corporate Communications
  • Scott Anderson – National Manager, Marketing Communications
  • Hannah Passfield (acting) – National Manager, Media
  • Karen Ploesser – National Manager, myGov Content Strategy and Communications.

Agency Spokesperson

Hank Jongen is the Agency Spokesperson.

General Manager, Face to Face Transformation

Julie Hockey (acting) is the General Manager responsible for:

  • Ewa Griffiths (acting) – National Manager, Face to Face Service Design
  • Bianca Ruut – National Manager, Face to Face Property Implementation
  • Ben Morris – National Manager, Face to Face Transformation Strategy and Governance.

General Manager, Enterprise Strategy and Governance

Lisa Carmody is the General Manager responsible for:

  • Simon Heath – National Manager, Enterprise Strategy
  • Michelle Kinmonth – National Manager, Strategic Integration
  • Pauline O’Neill – National Manager, Performance Priorities and Reporting
  • Doris Gibb – National Manager, Ministerial and Parliamentary Services
  • Angela Geerdink – National Manager, Governance.

General Manager, Enterprise Portfolio Management Office

Karen Harfield is the General Manager responsible for:

  • Caitlin McConachy – National Manager, Enterprise Change Office
  • Liberty Davies (acting) – National Manager, Enterprise Project Office
  • Leanne McCormick – National Manager, Assurance, Capability and Engagement.

Deputy Chief Executive Officer, Customer Service Design

Jonathon Thorpe (acting) is the Deputy Chief Executive Officer.

General Manager, Families and Children

Tony Piazza is the General Manager responsible for:

  • Tina Anderson – National Manager, Families and Child Care
  • Caroline Manning – National Manager, Child Support Program
  • Kelly Taylor – National Manager, Payment Strategies.

General Manager, Working Age Programmes

Brendan Moon is the General Manager responsible for:

  • Eric Harper – National Manager, Participation Programmes and Compliance
  • Robert Hall (acting) – National Manager, Disability Pension and Parenting Payments
  • Juliette Edwards – National Manager, JobSeeker, Students and Concessions.

General Manager, Service Design

Matt Clarke is the General Manager responsible for:

  • Olivia Conolly (acting) – National Manager, Partnerships and Customer Insights
  • Jennifer McNeill – National Manager, Service Design and Innovation
  • Vanessa Roarty – National Manager, Business and Customer Architecture.

General Manager, Payment Accuracy and Older Australians

Ailsa Borwick is the General Manager responsible for:

  • Darin Morris (acting) – National Manager, Reporting, Income and Assets
  • Melissa Haines – National Manager, Seniors, Carers and International.

General Manager, Income Management and Targeted Services

Cathy Toze is the General Manager responsible for:

  • Ben Gallie (acting) – National Manager, Income Management
  • Tricia Flanagan – National Manager, Deduction and Confirmation
  • Lauren Callinan – National Manager, Targeted Services.

Deputy Chief Executive Officer, Health and Aged Care

Kirsty Faichney is the Deputy Chief Executive Officer.

General Manager, Health Programmes

Tom McGoram is the General Manager responsible for:

  • Shareez Farouk – National Manager, Risk and Assurance
  • Rachel Macaulay (acting) – National Manager, Pharmaceutical Benefits
  • Katrina Gerholt (acting) – National Manager, Population Health
  • Peta Martyn – National Manager, Medicare and Veterans Health
  • Javier Ribalta – National Manager, Health Strategy.

General Manager, Health and Veterans

Stuart Turnbull is the General Manager responsible for:

  • Carol Cao – National Manager, Health Modernisation Design
  • Julia Taylor – National Manager, Health and Veterans Transformation.

General Manager, Aged Care

Susan Black is the General Manager responsible for:

  • Jacqui Houghton – National Manager, Aged Care Transformation
  • Jake Luscombe (acting) – National Manager, Aged Care Programmes.

Deputy Chief Executive Officer, Customer Service Delivery

Jarrod Howard (acting) is the Deputy Chief Executive Officer.

General Manager, Face to Face Services

Lynda Milde (acting) is the General Manager responsible for:

  • Ashley Morgan (acting) – National Manager, Central and Northern Queensland
  • Simon Noble – National Manager, North West NSW
  • Katrina Zander – National Manager, Northern Australia
  • Rhett Mieszkuc (acting) – National Manager, South Australia
  • Kerrie Brian – National Manager, South East Victoria
  • Jody Nicholson – National Manager, South West NSW
  • Mike Hair (acting) – National Manager, Southern Queensland
  • Rosanna Arena (acting) – National Manager, Sydney Metropolitan
  • Stuart Brazendale – National Manager, Tasmania and North West Victoria
  • Kylie White – National Manager, Western Australia.

General Manager, Child Support, Indigenous and Tailored Services

Brenton Halliday is the General Manager responsible for:

  • Jane Steinkamp – National Manager, Child Support Smart Centres, VIC and TAS
  • Sharon Nokelainen – National Manager, Child Support Smart Centres, WA, SA and QLD
  • Jo Hase – National Manager, Child Support Smart Centres, NSW and ACT
  • Louise Hamilton – National Manager, Multicultural and Tailored Services
  • Anita-Lee Summers – National Manager, Indigenous and Remote Servicing.

General Manager, Health Service Delivery

Danielle Regeling is the General Manager responsible for:

  • Jody Bell – National Manager, Health Zone North
  • Charmaine Smith – National Manager, Health Zone East
  • Jessica Gear – National Manager, Health Zone South
  • Larissa Hinds – National Manager, Health Zone West.

General Manager, Smart Centres Operations

Nicky Bell (acting) is the General Manager responsible for:

  • Melissa Brotherson-Clarke (acting) – National Manager, Smart Centres South
  • Penny Damianakis – National Manager, Smart Centres East
  • Denise Craig – National Manager, Smart Centres Central and West
  • Paul McNae – National Manager, Smart Centres North
  • Robert Williams – National Manager, Assessment Services and Smart Centre Coordination
  • Jodie Robinson – National Manager, Social Work Services.

General Manager, Digital Services

Kylie Whiu (acting) is the General Manager responsible for:

  • Mark Cousins – National Manager, Digital Messaging and Analytics
  • Damian Tobin – National Manager, Customer Access
  • James Gargan – National Manager, Digital Operations
  • Jacelle Howell (acting) – National Manager, Digital Engagement.

General Manager, Operations Management

Bo Robertson is the General Manager responsible for:

  • Rhona MacPherson – National Manager, Operational Planning
  • Symone Andersen – National Manager, Operational Response
  • Narelle Townsend (acting) – National Manager, Operational Planning – Health (Medicare).

Deputy Chief Executive Officer, Payments and Integrity

Michelle Lees is the Deputy Chief Executive Officer.

General Manager, Service Delivery Excellence

Dale Dawson (acting) is the General Manager responsible for:

  • Nerissa Doverty – National Manager, Business Process and Knowledge Management
  • Liz Stensholt (acting) – National Manager, Enterprise Delivery.

General Manager, Fraud Control and Investigations

Jason Lucchese is the General Manager responsible for:

  • Craig Palmer – National Manager, Intelligence and Investigations
  • Lucy Vincent – National Manager, Fraud and Identity Assurance.

General Manager, Compliance Assurance and Debt Operations

Rachel Houghton is the General Manager responsible for:

  • Sam Holcombe – National Manager, Compliance and Debt Operations
  • Danny Mucci (acting) – National Manager, Compliance Programme.

General Manager, Debt Programme, Appeals and Reviews

Jason McNamara is the General Manager responsible for:

  • Ben Dalton – National Manager, Debt Programme and Compensation Recovery
  • Julie Ballard – National Manager, Appeals and Reviews.

General Manager, Debt and Integrity Projects

Jason McNamara is the General Manager responsible for:

  • Robert McKellar – National Manager, Integrity Strategy and Engagement
  • Jason Kallus – National Manager, Debt and Integrity Projects.

Deputy Chief Executive Officer, Royal Commission Response Team

  • Chris Birrer is the Deputy Chief Executive Officer.

General Manager, Royal Commission Response

Robert Higgins is the General Manager responsible for:

  • Sheree Harrison – National Manager, Royal Commission Response Program
  • John Kalokerinos – National Manager, Royal Commission Response Governance
  • Rachael Clarke – General Counsel, Royal Commission Response Legal.

Chief Operating Officer, Corporate Enabling

Annette Musolino is the Chief Operating Officer.

General Manager, Corporate and Cross Government Services

Lily Viertmann is the General Manager responsible for:

  • Paula Stellios – National Manager, Property and Corporate Support
  • Sherie Polzin (acting) – National Manager, Audit
  • Goran Stojanovski – National Manager, Payroll and Corporate Operations
  • Matt McMahon – National Manager, Security
  • Belinda Gloyne – National Manager, Cross Government Services.

Chief Financial Officer

Angela Diamond is the Chief Financial Officer responsible for:

  • Aaron Harper – National Manager, Budget and Financial Management
  • Greg Mitchell – National Manager, Financial Accounting
  • Alison Frewin – National Manager, Financial Systems and Operations
  • Vacant – National Manager, Group Financial Management
  • Andrew Stephen – National Manager, Procurement.

General Manager, Service Delivery Capability

Michael Nelson is the General Manager responsible for:

  • Karen Lee-Archer – National Manager, Service Delivery Workforce
  • Narelle Cameron – National Manager, Service Delivery Faculty.

Chief Counsel, Legal Services

Kathryn Haigh is the Chief Counsel responsible for:

  • Nick Parmeter – National Manager, Privacy Projects
  • David Cooke – General Counsel, Corporate
  • Lisa Kearney – General Counsel, Transformation
  • David Reed (acting) – General Counsel, Programmes
  • Karen Hamilton (acting) – General Counsel, Litigation
  • Janet Courtis (acting) – General Counsel, Information Access.

General Manager, People

Michael Nelson is the General Manager responsible for:

  • Tracey Sheather – National Manager, People Capability
  • Stephen Cooney – National Manager, Health and Safety
  • Sally Martin – National Manager, People Support - Service Delivery
  • Patrick Geary (acting) – National Manager, People Support - Non-Service Delivery
  • Lisa Charles – National Manager, Workforce Modernisation.

Chief Information and Digital Officer, Technology and Digital Programmes

Charles McHardie is the Chief Information and Digital Officer.

General Manager, GovERP

Tim Spackman is the General Manager responsible for:

  • Andrea Jones – National Manager, GovERP Provider Hub Design
  • Siva Venkatraman (acting) – National Manager, GovERP Solution Development and Delivery
  • Melinda Gabriel – National Manager, GovERP Cross Government Engagement.

General Manager, Digital Programmes

Liz Bundy is the General Manager responsible for:

  • Matthew Walker – National Manager, Data and Automation
  • Aaron Wilkins – National Manager, myGov Integrated Services
  • Monita Lal – National Manager, myGov Customer Experience and Engagement.

General Manager, Cyber Security

David Lang (acting) is the General Manager responsible for:

  • Narelle Lovett – National Manager, Cyber Governance and Engagement
  • Leslie Ridsdale (acting) – National Manager, Cyber Operations
  • Kirk Batty – National Manager, Cyber Capabilities.

General Manager, Technology Strategy and Architecture

Derek Byrnes is the General Manager responsible for:

  • Stephen Kirk – National Manager, Enterprise Architecture
  • Jane Annear – National Manager, Technology and Digital Assurance
  • Sherree Thorne – National Manager, ICT Innovation and Design.

General Manager, Technology Business Management

Megan Bunfield is the General Manager responsible for:

  • Kim Laybutt – National Manager, Technology Sourcing
  • Jacqui Adams – National Manager, Technology Business Management
  • Elaine Ninham – National Manager, Technology and Digital PMO
  • Adam dell’Aquila (acting) – National Manager, Technology Business Services.

General Manager, Telecommunications Services Modernisation

Alastair Glass is the General Manager responsible for:

  • Anthony Barac – National Manager, Telecommunications Services Modernisation Delivery
  • Jeff Derix – National Manager, Telecommunications Services Modernisation Strategy.

Deputy Chief Information Officer, Core Technology Systems

Peter Qui is the Deputy Chief Information Officer, Core Technology Systems responsible for:

  • Jen Frisby (acting) – National Manager, Families and Pensions Systems
  • June Homan (acting) – National Manager, Health Systems
  • Alex McKellar – National Manager, Veterans and DSS Systems
  • Quyen Hoang – National Manager, Payment, Debt and Child Support Systems
  • Sharon McCarter – National Manager, Medicare and Aged Care Systems.

General Manager, Transformation Systems

Bob Lyons is the General Manager responsible for:

  • Graham Archer – National Manager, Welfare Entitlements Transformation
  • Susan Morrison – National Manager, Customer Service Processing Solutions
  • Christine Kruse – National Manager, Transformation Systems Delivery.

General Manager, Staff Processing Systems

Sebastian Hood is the General Manager responsible for:

  • Craig Douglass – National Manager, Frontline Processing Services
  • Joe Walker (acting) – National Manager, Customer Relationship Systems
  • Annette Hayes – National Manager, Platform Enabling and Quality
  • Maree Christensen – National Manager, Child Care Subsidy and Payments.

General Manager, Infrastructure and Operations

Devika Weereratne is the General Manager responsible for:

  • Derek Lawrence – National Manager, Service Operations and Management
  • Vajira Samaranayake – National Manager, Core Infrastructure
  • Abhi Kashyap – National Manager, End User Computing
  • Nicole Rudland – National Manager, Application Infrastructure.

General Manager, Data Online Systems

Lisiane Barao Macleod is the General Manager responsible for:

  • Pari Gandhi – National Manager, Online Systems
  • Cristie Romero-Ferre – National Manager, Connection, Identity and Authentication
  • Penny Limnios – National Manager, Data and Automation Engineering
  • Kylie Finnigan – National Manager, Digital Products.

Page last updated: 8 September 2022