National Redress Scheme payments and aged care

If you’ve received a payment under the National Redress Scheme, you or your partner can disclose this as an exempt payment for your residential aged care means assessment.

Disclosing your National Redress Scheme payment

If you disclose your National Redress Scheme payment, the total amount granted is exempt and is deducted from your total assessable assets. The exemption is from the date of the National Redress Scheme payment or date of entry into residential aged care, whichever is later. The exemption is applied for life.

Eligibility requirements for a National Redress Scheme payment exemption

To be eligible for a payment exemption, you or your partner need to meet the following requirements:

  • you received a payment made under the National Redress Scheme
  • you have entered permanent residential aged care.

Care types excluded from National Redress payment exemption

The exemption of redress payments made under the National Redress Scheme only applies to residential aged care. It doesn’t apply to any other type of care, including:

  • Home Care
  • Support at Home
  • Respite Care or Flexible Care (Transition or Short-Term Restorative Care).

How to tell us about a payment made under the National Redress Scheme

You can tell us about a payment made under the National Redress Scheme in one of the following ways:

We may ask for evidence that you got the National Redress payment, including a bank statement showing this deposit. Find out how to upload your supporting evidence to your myGov account.

Contact numbers available on this page.

Services Australia Aged Care line

Use this line to talk about your aged care services, and home care package or aged care home costs.

Monday to Friday 8 am to 5 pm

There are other ways you may want to contact us.

Page last updated: 1 November 2025.
QC 83293