Confirm or update your caring details for Carer Payment
If you get Carer Payment, we may send you a letter asking about your caring details and address. We’ll ask you to confirm or update these details.
Providing more information for your Continence Aids Payment Scheme application
You may need to give us extra documents as part of your CAPS application.
Not meeting eligibility for the Continence Aids Payment Scheme
You may not access CAPS if you don’t meet eligibility.
How we use adjusted taxable income
What you claim determines how we work out your adjusted taxable income.
Nominate someone to deal with us if you get a DVA payment and help with aged care cost of care
If you get a Department of Veterans’ Affairs (DVA) payment and you're living in an aged care home or get a Home Care Package, you can choose a nominee to deal with us for you.
Adjusted taxable income for Carer Allowance
We use your adjusted taxable income to work out if you can get Carer Allowance.
Reviews for Carer Allowance
We may review your income and the level of care you give to check if you can keep Carer Allowance.
Change of circumstances when you get the Essential Medical Equipment Payment
We need to know if your circumstances change when you get the Essential Medical Equipment Payment (EMEP). You have 14 days to tell us.
Length of aged care financial hardship assistance
How long you can get aged care financial hardship assistance depends on your situation. We decide this when you claim.
Steps to claim financial hardship assistance with aged care costs
Complete the following steps to claim aged care financial hardship assistance with the cost of aged care.