Buying continence aids products
We don’t supply or sell continence aids products.
Change of circumstances when you get Carer Allowance
We need to know about changes as they could increase, reduce or stop your Carer Allowance or Carer Allowance Health Care Card.
Medical reviews when you get Carer Allowance
If you’re getting Carer Allowance, we may do a medical review of the person you care for from time to time.
Transfer Carer Payment and Carer Allowance from child to adult
You may be getting Carer Payment or Carer Allowance, or both payments. When a child in your care is turning 16, you can transfer your Carer Payment and or Carer Allowance from a child to an adult.
Confirm or update your caring details for Carer Payment
If you get Carer Payment, we may send you a letter asking about your caring details and address. We’ll ask you to confirm or update these details.
Providing more information for your Continence Aids Payment Scheme application
You may need to give us extra documents as part of your CAPS application.
Not meeting eligibility for the Continence Aids Payment Scheme
You may not access CAPS if you don’t meet eligibility requirements.
Nominate someone to deal with us if you get a DVA payment and help with aged care cost of care
If you get a Department of Veterans’ Affairs (DVA) payment and you're living in an aged care home or get a Home Care Package, you can choose a nominee to deal with us for you.
You own your own home for an aged care calculation of your cost of care
If you own the home you live in and you’re moving into aged care, we need to know about it.
What are the alternative names for essential medical equipment
Sometimes eligible medical equipment for the Essential Medical Equipment Payment (EMEP) might have a different name.