Centrepay complaints reform
We’ve improved Centrepay complaints and introduced Centrepay complaints specialists to help businesses and customers resolve issues.
Helping someone who’s leaving prison
Corrective services can help someone who's leaving prison to access our payments and services, helping them on their release.
How to claim a ABSTUDY travel reimbursement as an education provider
You can claim a reimbursement if you’ve booked and paid for an ABSTUDY student’s travel.
How to apply as an organisation to give an assurance of support
Complete the following steps to apply as an organisation to give an Assurance of Support.
Requests for employee information
We may ask you to complete a report to verify details about a past or present employee. This helps make sure they receive correct payments or services from us.
BasicsCard approved and excluded goods and services
Goods and services your customers can and can’t buy.
Managing overpayments and Parental Leave Pay
If you get an overpayment you’ll need to repay us within 28 days.
Separation and your workplace
The impact of separation on the workplace can be significant for employers.
Supporting new ABSTUDY students at your boarding school or hostel
Find out how to arrange orientation visits and ABSTUDY support for your new students.
Helping someone when they enter prison
Corrective services can help our customers update their details with us when they enter prison.