Processing and payment reports

Bulk bill processing and payment reports provide information about Medicare Easyclaim and the services within that claim.

Type of reports

Bulk bill processing and payment reports provide information about a claim and the services within that claim. This information includes:

  • details of a payment deposited
  • bank details
  • a list of claims or transactions covered by the payment
  • details of all accepted and paid bulk bill claims

The reports will be available in 2-3 working days of the date of lodgement.

Access and report availability

The reports can be accessed through Health Professional Online Services (HPOS) or through the bulk bill integrated reporting solution supported by the integrated practice management software. Please contact your software developer for issues accessing your reports through your practice management software.

Compatibility with browsers

We recommend the following minimum browser versions to access HPOS with PRODA:

  • Firefox 72.x
  • Google Chrome 80.x
  • Microsoft Edge 79.x
  • Safari 14.x

Older versions or other browsers might work but these haven’t been tested and aren’t supported so may not display correctly.

You’ll need Acrobat Reader to view the reports. Using Microsoft Excel is optional.

Access reports via HPOS

To access your Medicare Easyclaim reports, go to HPOS and either:

  • logon with your PRODA account
  • register for a PRODA account

Only the Payee Provider can access the reports.

Bulk bill processing report

  1. Select Reports on the HPOS home page.
  2. Select Medicare Bulk Bill reports.
  3. Select Report Type - Processing.
  4. Enter the Payee Provider Number. If multiple providers are working within the practice, you can use the Servicing Provider Number field to filter a particular servicing provider. This isn’t required if the servicing provider is also the payee provider.
  5. Enter the Lodgement Date From and Lodgement Date To fields using DD/MM/YYYY date format.
  6. In the Claiming Method field, select either Easyclaim or Webclaim from the drop down box.
  7. Select the Format Type you wish to receive the report in: PDF or Excel.
  8. Select the Search button.
  9. If known, you can search using the Optional Filters:
    • Servicing Provider Number
    • Date of Service
    • Medicare Card number and IRN
    • Patient First Name
    • Patient Last Name
    • Claim ID
    • Item Number.
  1. When Search is selected, a new page will display showing the report. This file can then be printed or downloaded.
  2. If you select Excel, you can open or save the file and sort columns and rows as needed.
  3. If the report is unavailable, you’ll see an error message stating 'The requested report is not available or the processing report has no exceptions'.

Example of a Bulk Bill Processing Report for Medicare Easyclaim.

Explanation of Medicare Card Flag

A value may appear on the bulk bill processing report against a claim indicating a problem with a submitted Medicare card.

Values:

A = Patient identification amended.
I = Patient Medicare issue number changed.
C = Patient Medicare number changed.
W = Patient card used will expire shortly.
S = Patient card expired. Future services may be rejected.
X = Old Medicare issue number for patient. Future services may be rejected.

Bulk bill payment report

  1. Select Reports on the HPOS Home page.
  2. Select Medicare Bulk Bill reports.
  3. Select Report Type - Payment.
  4. Enter the Payee Provider Number. If multiple providers are working within the practice, you can use the Servicing Provider Number field to filter a particular servicing provider. This isn’t required if the servicing provider is also the payee provider.
  5. Enter the Lodgement Date From and Lodgement Date To fields using DD/MM/YYYY date format.
  6. In the Claiming Method field, from the drop down box, choose either Easyclaim or Webclaim.
  7. Select the Format Type you wish to receive the report in: PDF or Excel.
  8. Select the Search button.
  9. When Search is selected, a new page will display showing the report. This file can then be printed or downloaded.
  10. If you select Excel, you’ll be able to open or save the file and sort columns and rows as needed.
  11. If the report is unavailable, you’ll see an error message stating 'The requested report is not available or the processing report has no exceptions'.

Example of a Bulk Bill Payment Report for Medicare Easyclaim.

More information

You can contact the eBusiness Service Centre to:

  • obtain assistance accessing your bulk bill processing and payment reports through HPOS
  • change contact or practice details
  • register and change bank details for providers
  • organise an on-site visit by a Business Development Officer.
Page last updated: 29 June 2023.
QC 31991