Managing the responsible officer and organisation maintenance officers for your organisation

How to manage the responsible officer (RO) and organisation maintenance officers (OMO) for your organisation in the Healthcare Identifiers (HI) Service.

Changing a responsible officer

You can change a responsible officer for a seed organisation if you’re known to the HI Service. Log in to your PRODA account to access Health Professional Online Services (HPOS), then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Change Responsible Officer.
  4. Follow the steps to change responsible officer.

Once we've processed your request, we’ll send the outcome to your HPOS mailbox.

Updating a responsible officer’s details

Only an RO can update their own details in the HI Service. Your organisation maintenance officer can’t update your record. Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Manage existing Records.
  4. Select My Responsible Officer details.
  5. Select which details you need to update.
  6. Select Add New Details, or Amend/Delete to update information.
  7. Select Save changes.
  8. Select Submit to confirm the updates.

Creating a new organisation maintenance officer

If you’re an OMO for a seed organisation, you can create new OMOs for your organisation and any network organisations linked to it.

If you’re an OMO for a network organisation, you can create new OMO’s for your organisation and any networks organisations linked to it.

You can create a new OMO through Health Professional Online Services (HPOS). Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Manage existing Records.
  4. Select your organisation.
  5. Select My organisation details.
  6. Select OMO.
  7. Select the Manage maintenance officers.
  8. Select Add.
  9. Enter your individual health provider's details and then select Add.
  10. Make sure the individual healthcare provider’s details are correct and then select Confirm.

Updating an organisation maintenance officer’s details

How to update the organisation maintenance officer’s (OMO) for your organisation in the Healthcare Identifiers (HI) Service.

If you’re an OMO for a seed organisation, you can update OMO details for your organisation and any network organisations linked to it.

If you’re an OMO for a network organisation, you can update OMO details for your network organisation and any networks linked below it.

You can update an OMO’s details through HPOS. Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Manage existing Records.
  4. Select your organisation.
  5. Select My OMO details.
  6. Select which details you need to update.
  7. Select Add New Details, or Amend/Delete to update information.
  8. Select Save changes.
  9. Select Submit to confirm the updates.

Updating your name, date of birth or gender

How organisation maintenance officers (OMO) and responsible officers (RO) can update their name, date of birth or gender details.

If you’re an OMO or RO, only you can update your name, date of birth or gender details with us.

Submit the HI Service - application to amend an organisation officer's personal details form to update your details.

Page last updated: 4 May 2022