Linking contracted service providers to your organisation and managing their access

How to link contracted service providers (CSP) to your organisation in the Healthcare Identifiers (HI) Service and manage their access.

If you have a CSP working for you, you need to link their identifier to your organisation. This allows them to access the HI Service and My Health Record on your behalf. You’ll need to contact them to get their HI Service registration number.

You can link a CSP to your organisation in the HI Service through Health Professional Online Services (HPOS). Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Manage existing Records.
  4. Select My organisation details.
  5. Select the CSP Links.
  6. Select the Manage CSP link.
  7. Select Add.
  8. Enter the CSP registration number and select Submit.
  9. Select Confirm.

Managing authorisation links for a CSP in the My Health Record system

You can manage your CSP’s My Health Record authorisation link in the My Health Record system through HPOS. Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select My Health Record - Register Organisation.
  4. Select Manage Authorisation Links.
  5. Select Add/Update on the organisation you want to add the authorisation link to for My Health Record.
  6. Enter CSP number for the CSP you want to link and then select Submit.

Make sure the CSP’s details are correct and then select Confirm.

Page last updated: 4 May 2022