Published: 11 June 2025
Registered Centrepay businesses must refund any overpayments to you. This includes excess store credits.
Businesses need to monitor your in-store accounts to check you haven’t made an overpayment.
If this happens, you may see existing store credit returned to you.
Under the Centrepay Policy and Terms, businesses need to:
For more information, including how to make a complaint or give feedback, go to Centrepay overpayments.
This information was printed 13 June 2025 from https://www.servicesaustralia.gov.au/know-what-to-expect-if-you-make-overpayment-with-centrepay. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.