Our website is now more intuitive, simply worded and tailored to meet our customers’ needs. It’s now much easier to find information about payments and services.
Averaging around 275,000 sessions every day, our website is often our customers’ first point of contact. That’s why we’re on a continuous journey of improvement and enhancement, working toward our vision of providing a seamless, uncomplicated online experience.
We’ve improved the structure and organisation of our website and enhanced navigation to help people find what they need. At the heart of these changes, is our commitment to putting people first.
We’ve structured our website around 6 ‘life event’ groupings to quickly guide people to information that best suits their individual circumstance.
- raising kids
- living arrangements
- health and disability.
Olivia, the Content Design Director leading the content approach, explains the agency is on a journey for continuous improvement for the website.
‘We’re always looking at what we can improve’, said Olivia.
‘We’re listening to our customers and we’re taking on board their feedback,’
‘We’re making sure we deliver what they need so they can have a seamless online experience.’
Watch the improving our website video to find out more.
Find out more about the changes we made in December 2021.