Better services

Customers can now book or reschedule some of their appointments online.

We’re making it easier for health professionals to find important information on our website.

We’ve opened a new service centre in Butler, Western Australia, one of the fastest growing areas in Australia.

After a successful pilot, Community Partnerships is expanding to meet the needs of customers around Australia.

Our universal health care system plays an important part in every Australian’s life.

Our Grandparent, Foster and Kinship Carer Advisers offer specialist support to carers who provide ongoing care for children that aren’t their own.

These big blue trucks help us deliver essential government services to rural and regional communities.

Our service officers provide digital coaching support so people can confidently access the support they need online.

We have self service options to pause or change your debt repayments online.

Our people are at the heart of why we do what we do.

We’re introducing better ways of serving customers at our service centres.

We’ve improved our website to make it easier for our customers to find what they need.

Our new uniform reflects the improvements we’re making in how we serve the community.

We’ve made it easier for older Australians to find out about their aged care options.

We provide free financial information to all Australians to help them understand their finances.

Mobile Service Centres (MSCs) have become an integral part of our face-to-face service delivery, reaching customers in rural and regional Australia.

We’ve introduced online claiming for certain disaster payments to make it easier for people to access the support they need.

We’ve improved our Services Australia website to make it easier for our customers to find what they need.

We’re introducing new service centre environments with welcoming, fresh and contemporary designs.