Comprehensive Compliance Assessment

An assessment to find out why you haven’t been meeting your mutual obligation requirements.

Who this applies to

The comprehensive compliance assessment applies to job seekers in the Community Development Program.

When do we do them

The assessment is compulsory if both of these apply:

  • you get 3 failures in 6 months for not meeting your requirements
  • you don’t have a valid reason for not meeting them.

At other times, we or your provider may refer you for an assessment.

The assessment may help if you’re having trouble meeting your requirements.

Why we do them

We do an assessment to check all of the following:

  • if your requirements are right for you
  • what things are making it hard for you to go to your activities or appointments
  • if you need more or different help to address any issues you may be having
  • if you’re deliberately not meeting your requirements.

How the assessment works

We do the assessment over the phone. We’ll talk with you about all of the following:

  • your attendance at activities and appointments
  • your reasons for not meeting your requirements
  • if there’s anything stopping you from meeting your requirements
  • any extra assistance to help you meet future requirements.

If you don’t take part in the assessment, your payment may stop until you do. You won’t be able to report until after we finish the assessment.

What you need for the assessment

You may need to give us documents or other information to support your reasons for not meeting your requirements.

This may include the contact details of any professional or support worker who is either:

  • helping you with any issues
  • understands your issues and reasons for not meeting your requirements.

A friend or relative can be with you at the assessment if you need support.

Interpreters or special requirements

We can arrange a qualified interpreter to help at your assessment. You need to tell us in advance if you need an interpreter or have any other special needs.

What happens after the assessment

We’ll do a report for your provider. It will include your reasons for not meeting your requirements. If you need extra support, we may recommend that you’re referred to other government agencies and community groups.

You may get a serious failure if our assessment finds you repeatedly failed to meet your requirements. The penalty for a serious failure is an 8 week non-payment period.

If this happens, we’ll talk with you about doing a compliance activity. This means we may waive your non-payment period.

How we protect your privacy

We're bound by law to protect your privacy and provide a confidential service. This includes any personal details we collect or hold about you. We only provide your details to someone else when allowed by Commonwealth law or when we have your permission.

At your assessment, we’ll talk with you about what details we may share with your provider.

You may also talk to us about your right to see your details under freedom of information.

Read more about your right to privacy.

Page last updated: 11 May 2021