Payments and services during coronavirus

If you’re a new or current customer affected by COVID-19 we have payments that can help you. We also have support if you can’t come into a service centre.

If you’ve been affected by the Victorian lockdown and have lost income, you may be eligible for the COVID-19 Disaster payment.

If you need a payment and aren't already getting one from us, we may be able to help. Use our guide to check what you can get. You can also read more about changes to payment rules.

If you get a payment from us, you must report any paid employment income. You’ll need to tell us about any final amounts of JobKeeper Payment that were included in your pay after 28 March.

Keep in mind, we can support you if you’re affected by family and domestic violence. We can help with information, resources and referrals.

Check local COVID-19 restrictions about wearing a face mask before you enter our service centres.

If you’re in Victoria, you need to wear a mask to any of our service centres.

You’ll also need to check in using the Service Victoria app. Find out more about the app on the Service Victoria website. If you don’t have a smart device, our staff will check you in.

You may be eligible for the Pandemic Leave Disaster Payment if you live in any of these:

  • Australian Capital Territory
  • New South Wales
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia.

Stay up to date with government information about COVID-19 on the website.

Page last updated: 28 May 2021