If you need a payment

You may get a payment from us if you or your family are affected by coronavirus (COVID-19).

The Australian Government has announced extra support for people affected by Queensland COVID-19 hotspots and restrictions. You don’t need to do anything now. Please don’t call or visit us. We’ll have more information soon.

1: Before you start – payment guide

This guide can help by suggesting payments that might apply in your situation. Once you find a payment you should carefully read the eligibility rules and instructions on how to claim.

2: Have you been affected by restrictions due to a lockdown, hotspot or period of restricted movement?

3: You may be eligible for COVID-19 Disaster Payment

If you’ve lost work hours and income because of a COVID-19 lockdown, hotspot or period of restricted movement, you may be eligible for COVID-19 Disaster Payment.

If you need longer term help, we have other payments available. Read more about Payments and Services.

4: Have you been told to self-isolate or quarantine?

5: You may be eligible for Pandemic Leave Disaster Payment

You may be eligible for Pandemic Leave Disaster Payment.

Read more about Pandemic Leave Disaster Payment.

If you need longer term help, we have other payments available. Read more about Payments and Services.

6: Are you an Australian Citizen?

7: Payments for visa holders

If you’re living in Australia with an eligible visa we have a range of help to support you.

8: Are you aged under 66 years and 6 months?

9: You may be eligible for Age Pension

The main income support payment for people who have reached Age Pension age.

Read more about Age Pension.

Read more about payments and services for older Australians.

10: Are you the main carer of a young child?

If you're single this is a child under 8.

If you're partnered this is a child under 6.

11: You may be eligible for Parenting Payment

The main income support payment while you’re a young child’s main carer.

If you’re partnered and care for a child younger than 6, you may also be eligible for JobSeeker Payment. This will depend your partner’s income.

Read more about Parenting Payment.

Read more about payments and services for families.

12: Are you studying, a trainee or an apprentice?

13: You may be eligible for ABSTUDY, Austudy, or Youth Allowance.

These are the main payments for students.

If you’re 24 or younger and a full time student or apprentice, you may be eligible for Youth Allowance for students and apprentices

If you’re 25 or older and a full time student or apprentice, you may be eligible for Austudy.

If you’re an Aboriginal or Torres Strait Islander student or apprentice, you may be eligible for ABSTUDY.

Read more about payments and services for students and trainees.

14: Are you aged 22 or over?

15: You may be eligible for JobSeeker Payment

Financial help if you’re between 22 and Age Pension age and looking for work. It’s also for when you’re sick or injured and can’t do your usual work or study for a short time.

Read more about JobSeeker Payment.

Read more about payments and services for job seekers.

16: You may be eligible for Youth Allowance

Financial help if you’re 21 or younger and looking for work, or temporarily unable to work.

Read more about Youth Allowance for job seekers.

Read more about payments and services for job seekers.

How to get a payment

Find out how to check what you can get, claim and manage a payment if you aren’t getting one already.

  1. Visiting a service centre
     

    1. Check what you can get

    If you’re affected by COVID-19, the payment you may be able to get depends on your situation. The eligibility rules are different for each payment.

    If you’re in a COVID-19 hotspot, lockdown or period of restricted movement

    You may be able to get the COVID-19 Disaster Payment if:

    • you live in, work from or have visited a Commonwealth-declared COVID-19 hotspot
    • you live in, work from or have visited a location subject to a state or territory restricted movement order
    • you had paid employment and because you were in the COVID-19 hotspot or are subject to restricted movement, you can’t attend work
    • you don’t have any appropriate paid leave entitlements
    • you aren’t getting Pandemic Leave Disaster Payment, or a state based pandemic payment.

    Check your eligibility for COVID-19 Disaster Payment.

    If you’ve been told to quarantine or isolate or are caring for someone with COVID-19

    You may be able to get the Pandemic Leave Disaster Payment if you can’t work and either:

    • a state or territory health official has told you to isolate or quarantine because you’re a close contact of a confirmed case or have COVID-19
    • you’re caring for someone with COVID-19.

    You can’t get this payment if you’re getting an income support payment.

    If you need longer term financial help

    If you need longer term financial help, you may be able to get a payment such as:

    If you’re eligible for a payment from us and are in severe financial hardship

    If you’re eligible for a payment from us and are in severe financial hardship, you may be able to get either:

    If you’re caring for a child

    If you’re caring for a child, you may also be able to claim Family Tax Benefit.

    If you aren’t eligible for any other income support payment

    You may get Special Benefit if you meet the eligibility criteria and you can’t get other income support payments from us.

  2. Gather Documents
     

    2. Prove your identity and link Centrelink to myGov

    To start your online claim, you need to link Centrelink to your myGov account.

    If you haven’t claimed a payment from us before, you’ll have to prove your identity. You can do this online using myGov. You’ll need to enter some personal details and details from acceptable identity documents.

    If you’ve claimed a payment from us before, you can use your Centrelink Customer Reference Number (CRN), to link Centrelink to myGov, if it’s not already linked. If you don’t know your CRN, you’ll need to prove your identity online using myGov.

  3. Claim online
     

    3. Make a claim

    The easiest way to claim most payments is online, but some payments have specific rules. Before you start, check the information for the payment you want to claim.

    Depending on what payment you’re claiming, you may need to visit a service centre to complete our identity requirements. This may be before or after you submit your claim. We’ll let you know if you need to do this.

    Read more about how to claim online.

  4.  

    4. Report your income and manage your payment

    Some payments have income reporting requirements. In this case, your payment will stop if you don’t report your income each fortnight. You may also have other commitments you need to manage. This may include job search activities and letting us know about any changes to your circumstances. Check what applies to the payment you’re claiming.

Page last updated: 31 July 2021