If you need other support

If you’ve been affected by coronavirus (COVID-19) there is other support available. You don’t have to get a payment from us to get other help.

COVID-19 may have affected you or your family in any of these ways:

  • lost income
  • restricted movement or lockdown
  • isolation or quarantine
  • increased caring responsibilities
  • reduced access to services and supplies
  • increased stress.

If you’ve been affected by any of these, you may be able to get a payment.

There is help to manage your Child Care Subsidy if you live in, or your child attends care in a Commonwealth declared COVID-19 hotspot. You may be eligible for both of these:

Services Australia support

Our social workers provide short-term counselling and can refer you to other services.

Our Community Engagement Officers help you access payments and services if you find it hard to access them.

The Financial Information Service can help you with money matters. You can go to one near you.

Our service centres

Our service centres remain open. In line with health advice we limit the number of staff and customers inside our service centres. You may need to check in and wear a face mask.

In a lockdown area only visit us if it’s essential. You can do most of your Centrelink, Medicare or Child Support business with us online through myGov.

If you can’t do your business online, you can call us.

Some service centres aren’t booking appointments. Check if this affects your local service centre.

Counselling and mental health support

Lifeline offers personal crisis support services. Call them on 131 114 at any time.

Kids Helpline is a free service for young people aged 5 to 25. There’s also information for parents, carers and teachers.

To contact them:

  • call 1800 551 800 at any time
  • go to the Kids Helpline website.

The Department of Health website has information about looking after your mental health during coronavirus (COVID-19) restrictions.

Other support

There are some tools to help you find more support.

Healthdirect’s COVID-19 Restriction Checker tool can tell you what you can and can’t do during a lockdown in your state or territory.

Ask Izzy is a free and anonymous way to find national and local support. It includes services like housing, meals, healthcare, counselling and legal advice.

The Moneysmart website has information about support and services for making financial decisions during COVID-19.

Page last updated: 7 October 2021