Getting help during coronavirus (COVID-19)

We have payments and support if you’re affected by COVID-19. We also have support if you can’t come into a service centre.

The Australian Government has announced extra support for people affected by Queensland COVID-19 hotspots and restrictions. You don’t need to do anything now. Please don’t call or visit us. We’ll have more information soon.

You can do most of your Centrelink, Medicare or Child Support business with us online through myGov.

Financial support

If you need a payment and aren't already getting one from us, we may be able to help. Use our payment guide to check what you may get.

The payment you may be able to get depends on your situation. The rules are different for each payment.

We may reduce or waive your waiting period for a payment if you meet the severe financial hardship provisions.

If you can’t work and earn income due to COVID-19 restrictions, you may be able to get the COVID-19 Disaster Payment. This applies to the following:

If you’re eligible for a payment from us and are in severe financial hardship, you may be able to get either:

If you owe us money

If you’re affected by COVID-19 and you owe us money, we’re here to help. Remember you don’t need to pay it all at once, you can set up a payment arrangement to suit your situation.

The easiest way to manage repaying money is online. You can use the Money you owe service in either:

If you’re worried about your ability to repay money, please talk to us. We have options available to suit your situation.

Other states and territories

Read the official state and territory COVID-19 information on the Australian Government website.

Other support

We have information about getting your COVID-19 vaccinations and getting proof.

Healthdirect’s COVID-19 Restriction Checker tool can tell you what you can and can’t do during a lockdown in your state or territory.

We can support you with information, resources and referrals if you’re affected by family and domestic violence.

If you or your family have been affected by COVID-19 there is other support available.

Our service centres

Our service centres remain open. In line with health advice we limit the number of staff and customers inside our service centres. You may need to check in and wear a face mask.

In a lockdown area only visit us if it’s essential. You can do most of your Centrelink, Medicare or Child Support business with us online through myGov.

If you can’t do your business online, you can call us.

Some service centres aren’t booking appointments. Check if this affects your local service centre.

Page last updated: 30 July 2021