Getting help during coronavirus (COVID-19)

If you’re a new or current customer we have payments and resources to support you if you’re affected by COVID-19.

The Australian Government has announced changes to coronavirus (COVID-19) support. Find out how changes to coronavirus (COVID-19) support may impact you.

If you need a payment

If you need a payment we may be able to help you. Use our guide to check what you can get.

Eligibility and waiting periods for some payments have been temporarily adjusted during COVID-19. You can also read more about changes to payment rules.

If you get JobKeeper Payment and a payment from us, you’ll need to report your income.

We can support you if you’re affected by family and domestic violence. We can help with information, resources and referrals.

Check local COVID-19 restrictions about wearing a face mask before you enter our service centres.

You may be eligible for the Pandemic Leave Disaster Payment if you live in an eligible state or territory.

If you need health care

We have resources available to help you if you need health care during COVID-19.

If you’re a new customer, you’ll need a myGov account first. You’ll then also need to set up your Medicare online account.

If you’re getting vaccinated, you can access your immunisation history. You can get this online using your Medicare online account or the ExpressPlus Medicare mobile app. If you need more help call the Medicare program line.

Read more about immunisation history statements. If you can’t use your online account or the mobile app, ask your doctor or vaccination provider for a copy.

Once you get your vaccination, it will be recorded in your immunisation history.

Read more about the COVID-19 vaccine on the Department of Health website.

Page last updated: 25 January 2021