If you need a payment

You may get a payment from us if you or your family are affected by the coronavirus pandemic.

1: Before you start – payment guide

This guide can help by suggesting payments that might apply in your situation. Once you find a payment you should carefully read the eligibility rules and instructions on how to claim.

If you get income from JobKeeper payment from your employer, you may not be eligible for a Centrelink payment.

2: Are you aged under 66?

3: You may be eligible for Age Pension

The main income support payment for people who have reached Age Pension age.

Read more about Age Pension.

Read more about payments and services for older Australians.

4: Are you the main carer of a young child?

If you're single this is a child under 8.

If you're partnered this is a child under 6.

5: You may be eligible for Parenting Payment

The main income support payment while you’re a young child’s main carer.

Read more about Parenting Payment.

Read more about payments and services for families.

6: Are you studying, a trainee or an apprentice?

7: Are you receiving a payment from us such as ABSTUDY, Austudy, or Youth Allowance?

8: You may be eligible for an additional payment

Read more information for students and trainees affected by coronavirus (COVID-19).

9: You may be eligible for a student or trainee payment

Read more information for students and trainees.

10: Are you aged 22 or over?

11: You may be eligible for JobSeeker Payment

Financial help if you’re between 22 and Age Pension age and looking for work. It’s also for when you’re sick or injured and can’t do your usual work or study for a short time.

Read more about JobSeeker Payment.

Read more about payments and services for job seekers.

Before you claim, check if your employer will pay you JobKeeper payment.

12: You may be eligible for Youth Allowance

Financial help if you’re 21 or younger and looking for work, or temporarily unable to work.

Read more about Youth Allowance for job seekers.

Read more about payments and services for job seekers.

Check what you can get

You may get a payment in any of the following circumstances. These include if you’re:

  • not able to work or don’t have work
  • in isolation or hospitalised
  • caring for children.

You may get 1 of the following payments:

If you’re caring for a child, you may also be able to claim Family Tax Benefit.

If you’re in severe financial hardship and can’t get other income support, you may be able to claim Special Benefit.

If you’re in severe financial hardship because of extreme circumstances, you may be able to claim the one off Crisis Payment – National Health Emergency (COVID-19) payment.

You may be able to get income from JobKeeper payment through your employer. Ask them if they’ve registered for this payment before you claim an income support payment from us. If they have and you’re eligible, your employer will pay it to you. You don’t need to call or visit us to claim JobKeeper payment.

Claim a payment

If you’ve got a Centrelink online account, you can claim a payment.

If you don’t have a Centrelink online account, you can get one online. You can establish your identity and get a Centrelink Reference Number (CRN) with myGov and then link to Centrelink. You don’t need to visit a service centre or call us.

Watch our video to find out about setting up your Centrelink online account and claiming a payment.

Report and keep your payment

If we approve your claim, you’ll need to report your income for the past 2 weeks to get your first payment.

To do this, there’ll be a reporting task for you to complete in either your:

You need to report every fortnight, even when your and your partner’s income is zero.

You can find out what day you need to report either:

Page last updated: 20 May 2020