Coronavirus (COVID-19) and how we may help
Information and services to help you if you’re affected by coronavirus (COVID-19) or looking for more details.
We have information in different languages about Coronavirus (COVID-19) and how we may help
Affected by coronavirus (COVID-19)
COVID-19 Centrelink payments and access options
COVID-19 Economic support payment and coronavirus supplement
COVID-19 Information for new migrants and visa holders
COVID-19 Information for migrants and visa holders from New Zealand
Call our Multilingual Phone Service to speak with us in your language about your Centrelink payments and services.
We may be able to help you financially even if you don’t already get a payment from us.
If you don't already get a payment from us, use our guide to check what other payments you can get.
If you pay or receive child support and your situation has changed, tell us. We can then update your details. Read more about child support and coronavirus.
You don’t need to go to a service centre. You can access our services in different ways including using our self service options.
If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.
If you’re affected by family and domestic violence, we can help. We provide information, support and referrals.
Our Financial Information Service can talk to you about your financial options.
Social work services
You can contact a social worker by calling us on the same number you use to call Centrelink and asking to speak with one. If you need an interpreter, let us know and we’ll arrange one for you. You can also call our Multilingual Phone Service.
Mobile Service Centres
We’ve suspended our Mobile Service Centre visits to protect the health of our staff and customers.
Other government services
For information about coronavirus, visit the Department of Health website or call the Coronavirus Health Information Line on 1800 020 080.
You can also download the Department of Health’s COVIDSafe app. The app speeds up contacting people exposed to coronavirus. It helps health officials support and protect you, your friends and family. The app is now available from the Apple App Store and Google Play.
During this time you should also keep up to date about scams. You can find out more about scams on the Stay Smart Online website.
The Australian Taxation Office has COVID-19 information on their website about:
- JobKeeper Payment
- early access to superannuation
- financial relief for small business and employers.
Read the latest coronavirus updates and advice on the Australia.gov.au website.
If you’re an existing customer, read about changes to our payments and services due to coronavirus (COVID-19).
You may get a payment from us if you or your family are affected by the coronavirus pandemic.
Page last updated: 2 June 2020
This information was printed 2 June 2020 from https://www.servicesaustralia.gov.au/individuals/subjects/coronavirus-covid-19-and-how-we-may-help. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.