How to contact a social worker
You can speak to a social worker over the phone.
You can contact a social worker by calling us on the same number you use to call Centrelink and asking to speak with one.
If you need an interpreter, let us know and we’ll arrange one for you. You can also call our Multilingual Phone Service.
Our interpreters follow a code of ethics. This means they won’t tell anyone else what you’ve talked about.
Trained and qualified
All our social workers have a social work degree and provide their service at no cost to you.
We consult with the Australian Association of Social Workers to maintain the highest professional standards.
Page last updated: 10 December 2020
This information was printed 10 April 2021 from https://www.servicesaustralia.gov.au/individuals/services/social-work-services/how-contact-social-worker. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.