What they do

Our Multicultural Service Officers work with multicultural community groups, staff and other government departments.

They do this to:

  • promote and improve access to our payments and services
  • build relationships in the community and across government
  • improve service delivery to culturally and linguistically diverse (CALD) people by understanding their needs
  • provide support and assistance in complex cases
  • help our staff to communicate with CALD people through language services
  • raise awareness and competency of our staff in servicing CALD people
  • build and maintain relationships with internal stakeholders to raise the profile of multicultural services.

If you speak a language other than English

We have information in your language you can read, listen to or watch.

You can also talk to someone in your language Monday to Friday between 8 am to 5 pm by calling:

Page last updated: 6 November 2019