Voluntary Income Management

You can volunteer for Income Management if you need help with managing your payments.

If you choose to have your payments income managed, you have to stay on Income Management for a minimum of 13 weeks. After that, you can stop Income Management at any time. You can do this using your online account or you can contact us.

If you want to volunteer for Income Management, contact the Income Management line.

What happens to your money

We’ll manage both:

  • 50% of your payments
  • 100% of any advance and lump sum payments.

The rest of your payments will be paid as usual.

Reviews and appeals

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 24 October 2019