How to claim

Complete these steps to claim the COVID-19 Disaster Payment - Victoria. Before you claim, check if you can get it.

Before you claim, check:

If you have a partner, you may both be eligible to claim this payment. You and your partner will need to make separate claims.

Watch this video to learn more about claiming the COVID-19 Disaster Payment.

Claiming if you’re an Australian resident

If you’re an Australian resident, read our guide on how to claim the COVID-19 Disaster Payment online.

Follow these steps to claim.

1. Get ready to claim

Australian residents must claim online. If you’re a protected visa holder, you’re considered to be an Australian resident and can claim online.

To claim online, you need a myGov account linked to Centrelink.

If you don’t have a myGov account, you’ll need to set it up online.

If your myGov account isn’t linked to Centrelink, you can prove your identity through myGov to link Centrelink.

2. Link Centrelink to your myGov account

You’ll need to link Centrelink to your myGov account. How you do this will depend on if you’ve claimed a payment from us before.

If you’ve claimed a payment before

If you’ve claimed a payment before, you can use your Centrelink Customer Reference Number (CRN) to link Centrelink to myGov. You’ll also need to answer some personal questions.

If you don’t know your CRN or can’t answer the personal questions using your CRN, select I need a CRN. You’ll need to prove your identity online, using myGov. Follow the same instructions for ‘If you haven’t claimed a payment before’.

If you haven’t claimed a payment before

If you haven’t claimed a payment from us before, you’ll need to prove your identity online using myGov.

You’ll need to enter some personal information and details from 2 acceptable identity documents and your Medicare card. Once you prove your identity, we’ll link Centrelink to your myGov account.

3. Make your claim

Follow these steps to make your claim:

  1. Sign in to myGov and select Apply for support from the Government support for coronavirus alert.
  2. Under Affected by coronavirus (COVID-19), select Get started.
  3. Select Apply for COVID-19 Disaster Payment.
  4. Answer the eligibility and claim questions.
  5. Submit your claim.

When you’re ready:

Sign in to myGov

Claiming if you’re an eligible working visa holder

If you hold a visa that gives you the right to work in Australia, you must call us on the Emergency information line to claim.

If you want to talk to us in your language, call our Multilingual Phone Service.

Automatic payments

We’ll pay you automatically when we’ve granted your claim for COVID-19 Disaster Payment. This is only if lockdown continues without a break and no changes in your circumstances.

Read about automatic payments.

Page last updated: 14 October 2021