How we can help

What you can do at Agents and Access Points.

At an Agent or Access Point you can access all of the following services:

  • use internet enabled computers and printers
  • access free Wi-Fi without a password
  • call us using the phone provided
  • scan, copy, print and upload documents
  • verify identity documents
  • access online information about payments and services.

At an Agent you can also get help for all of these:

  • set up and access digital services
  • find online information about payments and services
  • get a referral to other services.

Staff at Agents and Access Points aren't Services Australia staff. They can't do any of these:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • complete or lodge claims on your behalf.

Page last updated: 15 October 2021