How we can help

Services our Agents and Access Points can help you with.

At an Agent and Access Point you can access all of the following services:

  • use internet enabled computers and printers
  • access free Wi-Fi without a password
  • get brochures and fact sheets
  • call us using the phone provided
  • use the phone claiming service
  • get reply paid Medicare envelopes
  • scan, copy, print and upload documents
  • verify identity documents.

At an Agent you can also:

  • get help to set up and access digital services
  • get help with general questions about our payments and services
  • get a referral to other services.

Staff at Agents and Access Points are not our Services Australia staff. They can't:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Benefit Transfer and other cards.


We're trialing help for veterans at some sites. Veterans and their families can get information and help to do their business with the Department of Veterans’ Affairs.

Page last updated: 8 April 2020