Extra help when calling us
We can help you if you’re deaf or have hearing loss. Or, if you need to talk to someone in your language.
We make sure everyone has access to information about our payments and services.
Read how we make our services accessible.
You can read, listen to or watch information in your language.
You can also talk to someone in your language Monday to Friday between 8 am to 5 pm by calling:
- our Multilingual Phone Service to speak with us about Centrelink payments and services
- the Translating and Interpreting Service (TIS National) to speak with us about Medicare or Child Support services.
We have some telephone services you can use if you have hearing loss or speech disability.
If you’re deaf, have hearing loss or speech disability, call us using the National Relay Service. This is an Australia-wide phone and internet service.
Go to the National Relay Service website and enter the phone number you wish to call.
For hearing loss assistance, call our general enquiries TTY line to get the phone number you want to call.
For speech disability assistance, call 1300 555 727 to get the phone number you want to call. This is for Speak & Listen users.
Phone numbers starting with '13' may not be available from VOIP services. Please ask your service provider for more information. If your VOIP service isn't available you can try using a land line.
Phone service providers charge a fixed rate for calls from your home phone to 13 numbers from anywhere in Australia. That rate may vary from the price of a local call and may vary between telephone service providers. Calls to 1800 numbers from your home phone are free. Phone service providers may time calls from public and mobile phones and charge them at a higher rate.
Page last updated: 26 November 2020
This information was printed 19 January 2021 from https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us/extra-help-when-calling-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.