Your super fund may ask you for a letter from us confirming you meet the income support requirements for severe financial hardship. There are some super funds that can check this online if you agree to it.
Your super fund considers many factors when deciding if you can access your super early. They may decide not to release your super early even if you meet the income support requirements.
Request a letter
You can call us on your regular payment line to request a letter from us.
The letter will tell you if you meet the income support requirements for severe financial hardship or not. It’s valid for 21 days.
Make sure you give it to your super fund within that time, so they can make a decision about if you can access your super early.
Read more about other reasons you could get early access to your super on the Australian Taxation Office website.
Read what to do if you disagree with a decision about early release of super.
Check income support criteria online
Some super funds are able to check if you meet the income support requirements online. They can use our Centrelink Confirmation eServices to check this with us. But you must agree to them doing this. It means you don’t need to contact us for a letter.