How to dispense CTG prescriptions

There are 3 steps to correctly dispense a CTG prescription.

1. Check if the patient is registered

You’ll know you’re dealing with a CTG prescription if either:

  • the prescriber has written ‘CTG’ on it, though they aren’t legally required to
  • the patient tells you
  • we’ve rejected your PBS online claim because the patient is registered and you haven’t populated the CTG field.

You can’t dispense the prescription at the CTG price unless the patient is registered with us. You can check they’re registered in real time either through:

Patients can’t get a refund if they register after they’ve paid for their medicine.

You can’t register patients. Refer them back to their prescriber if they need to be registered. Or, they can ask an Aboriginal and Torres Strait Islander Health Practitioner who is registered with both AHPRA and us.

They don’t need a new prescription. CTG claims are based on the date of dispense, not the date of the prescription.

2. Charge the correct price

Your PDS should charge the correct price when you claim through it.

CTG prices apply to PBS General Schedule medicines only. Items under Section 100 special arrangements are not covered.

Generally, you should charge the current concessional price for the PBS item. But, if the patient has a valid concession or health care card, they don’t need to make a patient co-payment.

All patients must still pay compulsory charges such as brand premiums. But, you can’t charge CTG patients the allowable additional patient charge.

Read more about PBS fees.

If the patient’s concession card isn’t valid, read about helping when you can’t charge the PBS concessional rate.

3. Add the right amount to the patient’s PBS Safety Net record

Add the amount you would have added for a non-CTG prescription. Your PDS should automatically calculate the right amount.

Read more about the PBS Safety Net for pharmacists.

Page last updated: 3 March 2022.
QC 54728