How to claim

Before you claim Australian Government Disaster Recovery Payment (AGDRP), check who can get it.

You may be asked to prove your identity when claiming this payment.

Make your claim

When claiming you need to make sure the information you give us is true and correct. You must base your claim on your actual circumstances.

If you’re a member of a couple and you both want to claim this payment, you and your partner must make separate claims.

You can claim if you’re the immediate family member of an Australian citizen or resident who died or is missing. You can’t claim on behalf of a person who has died, or their estate.

To claim this payment, Download and complete the Nepal Flash Floods, August 2026 - Australian Government Disaster Recovery Payment claim form.

You can use your Centrelink online account to upload your completed claim form. When uploading your form, you need to select the correct form number. Read more about uploading your Centrelink documents online.

You can also apply over the phone by calling the Nepal Flash Floods, August 2026 line.

Getting help to make a claim

If you need help claiming, you can call us on the Nepal Flash Floods, August 2026 line. If you need an interpreter, let us know and we’ll arrange one for you during the phone call.

If you want to speak to someone in your language, call our Multilingual Phone Service.

If you’re an Aboriginal or Torres Strait Islander Australian, you can also call and speak to our Indigenous call centre for help.

You can have someone deal with us on your behalf. This is called a correspondence nominee. They can call the Nepal Flash Floods, August 2026 line to submit a claim for you. 

After you claim

We’ll try to process your claim as quickly as possible. We may call you to ask for more information. We appreciate your patience at this time.

We’ll let you know the outcome of your claim in one of the following ways:

• SMS
• myGov inbox message
• letter in the mail.

If you want to discuss the outcome of your claim, you can call us on the Nepal Flash Floods, August 2026 line.