You have until 28 November 2025 to claim the 2025 Bali Commemoration Services Travel Assistance Payment. We cannot accept late claims.
You must have registered and attended or tried to attend either the Commemoration Service in Bali, Indonesia or in Newcastle, Australia. Check the full eligibility rules about who can get it before you submit a claim.
Each person who is 16 years or older that attended needs to make their own claim.
Prove your identity
We may need you to prove your identity with us before we can pay you.
If you have not previously confirmed your identity with us, you will need to provide both:
- a Commencement of Identity document
- a Primary Use in Community document.
You will need to provide these over the phone or in person, and consent to them being verified with the issuing authority.
Commencement of Identity documents are any of the following:
- an Australian birth certificate
- an Australian visa or ImmiCard
- an Australian citizenship certificate or by descent certificate
- an Australian passport
- a Certificate of identity or document of identity.
Primary Use in Community documents are either:
- an Australian driver licence
- a marriage certificate.
If we do not have a record of dependent children you are claiming for, you’ll need to provide proof of their birth or arrival in Australia. This includes one of the following:
- an Australian birth certificate
- an Australian passport
- an Australian citizenship certificate or by descent certificate.
If you can’t provide the identity documents we need, please call the 2025 Bali Commemorations Hotline.
If we need other information, we’ll contact you.
Submitting your claim
To make a claim, download and complete the claim form. Submit your completed form and supporting documents by following the instructions on the form. You should keep a copy of your claim form and supporting documents.
If you need help, you can call us on the 2025 Bali Commemorations Hotline.
You may still be eligible to claim if you tried to attend a Commemoration Service in Bali or Newcastle and could not travel. You may need to provide evidence to show you tried to attend and meet all other eligibility criteria.
After you submit your claim
We will assess the following claims first before assessing claims for their partner, family or support person:
- Australians seriously injured
- family of Australians who died
- partners of Australians seriously injured who have since died.
We will write to you to let you know the outcome of your claim.
If successful, we will pay one lump sum payment into your nominated Australian bank account within 7 days of granting your claim. For children under 16 we will pay the lump sum into the bank account of their parent or guardian.